Business Communication

Dr. Vishal Chavan

Associate Professor
Sanjivani Rural Education Society
College of Engineering and MBA
What are different types of Communication you know?

Do you think Communication is a Business, Profit, Brand

and everything that we are here and will be doing hereon
wards?

What are different barriers in communication?

Whether Listening is more important or communication?

What are the qualities of good listener? And

what are the advantages of listening?
What is internal communication (within organization) what is
external communication (outside organization)?
Finally Communication for - Recruitment and
Employment correspondence- Resume, Covering Letter,
Aptitude Test and Group Discussion

Finally Communication for – Business Proposal,

Incubation, Startups
Introduction and understanding communication process
• MEANING OF COMMUNICATION
• The English word ‘communication’ is derived from the Latin noun
‘communis’ and the Latin verb ‘communicare’ that means ‘to make
common’.
• Communication can be with oneself, God, and nature and with the people in
our environnent. Interaction, inter change, transaction, dialogue, sharing,
communion and commonness are ideas that crop up in any attempt to
define the term communication.
• shared culture and a common interest, which bring about a sense of
commonality and more significantly, a sense of community.
Introduction and understanding communication process
• MEANING OF COMMUNICATION
• Communication includes things as laws, customs, practices, and ways of
dressing, gestures, buildings, gardens, military parades, and flags to be
communication.
• Thus, ‘communication’ can be defined as ‘the interchange of thoughts or
ideas’.
• Definition: Communication is, therefore, a process of sharing or exchange of
ideas, information, knowledge, attitude or feeling among two or more
persons through certain signs and symbols.
• One of the main elements of communication messages is perception. The
effectiveness of communication is limited by the receiver’s range of
perception. Also, people perceive only what they expect and understand.
Introduction and understanding communication process
• What do we find in the above definition?
• It says that two or more persons are involved in the act, the one who gives
information (sender) and
• the one who receives it (receiver).
• What is being shared? An idea or information, or an attitude (message) is
being shared. And through what means? The information is shared or
exchanged through certain signs or symbols; it could be language, oral or
written.
• While sharing and exchanging ideas or information with others, we are
actually interaction with people and establishing a kind of relationship that
helps us to achieve the task set before us (is outcome or feedback).
Introduction and understanding communication process
• Some other functional definitions of Communication are:
• The transfer or conveying of meaning’ (Oxford Dictionary)
• One mind affecting another’ (Claude Shannon)
• Transmission of stimuli’ (Colin Cherry)
• One system influences another’ (Charles E. Osgood)
• The mechanism through which human relations exist and develop’ (Wilbur Schramm)
• Communication is the process of transmitting feelings, attitudes, facts, beliefs and
ideas between living beings. (Birvenu)
• Communication is the exchange of meanings between individuals through a common
system of symbols. (I.A. Richards)
• Communication is the sum of all the things one person does when he wants to create
understanding in the mind of another. It is a bridge of meaning. It involves a
systematic and continuous process of telling, listening and understanding. (Louis
Allen)
Functions of Manager
• Setting Goals and Planning
• Organizing the Group
• Motivating and Communicating
• Measuring Performance
• Developing People
• Establishment of Effective
Coordination Control
• Arrangement of Capital
Communication Process
Communication Process
Communication Process
Importance of Stimulus in Communication Process-
Edward de Bono- Six Thinking Hats provide strong
stimulus for ideation https://www.google.com/search?q=negative+stimulus+communication+process&tbm=isch&ved=2ahUKEwi3y9DvirP1AhVWCrcAHXz2D8wQ2-

cCegQIABAA&oq=negative+stimulus+communication+process&gs_lcp=CgNpbWcQAzoHCCMQ7wMQJ1DxDlj5HWDuIWgAcAB4AIABigGIAZ4EkgEDMC40mAEAoAEBqgELZ3dzLXdpei1pbWfAAQE&sclient=img&ei=tWPiYfecLtaU3LUP_Oy_4Aw&bih=600&biw=1366#imgrc=dueXNC9IlnlZ4M
Motivating and Communicating or
Communicating for Motivating
Developing People
Roles of Manager
Skills of Manager
Responsibilities of Manager
• Planning for work
• Proper and Effective Communication
• Coordination of Efforts
• Getting cooperation from Employees
• Encourages a Team Spirit
• Better Utilisation of Resources
• Selecting Right Procedure
• Maintaining Good Human Relations
• Solve the Problem
• Arranging Training and Development Facilities
Characteristics of Quality Managers
• Need to Achieve
• Risk-Bearing
• Locus of Control
• Perseverance
• Positive Self-Concept
• Flexibility
• Analytical Ability of Mind
• Sense of Efficacy
• Openness of Feedback and Learning from Experience
• Interpersonal Skills
• Stress Takers
• Business Communication Skills
• Leadership
• Decision Making (based on information and communication)
• Self-Confidence
Barriers to Communication
• Definition of the Barrier to Communication: ‘Any obstacle or problem in the
process of Communication which hinders/obstructs the process of
Communication is called Barrier.’
• Types of Barriers: We face many barriers while communicating. These
barriers can create obstacles in the communication process. These barriers
are classified into the following types.
Barriers to Communication
• 1.Physical or Environmental Barriers: The Barriers in the surrounding or in
the environment are the physical barriers.
Barriers to Communication
• 2.Language/Semantic or Linguistic Barriers: Barriers arising due to the
different language or differences in language can create problems in
communication. Semantic Barriers means the problems arising because of
the different meanings of the words.
Barriers to Communication
• 3.Psychological Barriers: Barriers or problems arising due to the stress or
psychological problems are psychological barriers. It is difficult to accept
and overcome these barriers.
Barriers to Communication
• 3.Psychological Barriers: Barriers or problems arising due to the stress or
psychological problems are psychological barriers. It is difficult to accept
and overcome these barriers.
Barriers to Communication
• 4.Socio-Cultural Barriers: Due to differences in social status or cultural
barriers many times we face differences in communication. These are
socio-cultural barriers.
Barriers to Communication
Importance of Communication
Importance of Communication
Types of Communication
Types of Communication Channels
Types of Communication Channels