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EB
EB
EB
E-commerce website???
How can you base your business online? Requisites: A website Web hosting company Online merchant a/c Payment gateway Shopping cart
Payment gateway
Shopping cart
Research
Admin Retailing
Unique features
Ubiquity Global reach Universal standandard Interactivity Information density and richness Personalization
The global nature of the technology The opportunity to reach millions of people Its interactive nature The variety of possibilities for its use The resourcefulness and rapid growth of its supporting infrastructure (especially the web)
Organizational benefits Global reach: can easily and quickly locate the best suppliers, more customers and more suitable business partners. i.e. buy cheaper and sell more. Cost reduction: EC decreases the cost of creating,
New business models: tendering (reverse auction), name-yourown-price model, affiliate marketing, viral marketing etc. Vendors specialization: EC enables high degree of specialization Lower communication cost: EC lowers telecommunications cost. Efficient procurement: EC can reduce administrative cost, purchasing prices, and reducing cycle time. Improved customer relations: EC enable close customer relations Up-to-date company material: EC enables company information to be updated by the minute No city business permits and fees
Consumer benefits
Ubiquity: EC allows shopping 24/7/365 from almost any location. More products and services: EC gives more choices. Cheaper products and services: EC providers price variety for goods and services Instant delivery: e.g. digitized product
consumers
Get it you way: customization and personalization of products and services
Payment systems
Internet payment systems Credit cards on the internet Digi cash Cybercash First Virtuals pin system
The merchant has the option of verifying through first virtual that the account identifier is valid. The server sends a query to first virtual which responds by confirming that account ID is valid. The offered information is sent to buyer directly from merchant server The merchants server sends an e-mail message to first virtual detailing transaction: the buyer and seller account ID, the item purchased and the item price. First virtual sends an e-mail to customer, if the reply is yes the merchants account will be credited for that sale; if customer replies no, no further action is taken. If no response is received further attempts are made. Third option fraud is available to customer and is used to indicate transaction. This will cancel account ID of customer.
Authorization: the process that ensures that a person has the right to access certain information
Auditing: the process of collecting information about attempts to access particular resources, use particular privileges, or perform other security actions
Security-customer protection
Customers are the focus of modern supply chains, proper management of internet supply chain is essential. Electronic privacy Information centre focus on protecting privacy. The Digital Millennium Copyright Act Of 1998: Copyrights laws for internet. Legal and ethical issues are important for the success of ecommerce.
Internet in hospitality
Hoteliers, Travel related service providers, Airlines, Car rental firms Small businesses gain a competitive advantage Direct internet consumer sales cut down the commission to travel agencies. Two main applications of internet in hospitality: E-booking E-tariff
E-Booking
Computerized reservation system Used to save and recover information and carry out transactions pertaining to travel. Hotels , Travel services, travel brokers, theatres, pilgrimage centres etc.. Online booking in hospitality industry is increasing tremendously.
E-tariff
Online solutions that allow the airline industry to uphold and develop multilateral interline fares and rules for systems and
Key Benefits
Simplified meeting process Convenient and easy-to-use application Cost efficient - eliminates travel and meeting venue expenses Time efficient - eliminates travel time and effort