Business

Correspondence:
Platforms and Format
Objectives:
At the end of the module, students will be able to:
1. discuss the definition, steps and importance of business
correspondence
2. critique samples of a business correspondence
3. use the guidelines in composing academic writing and
professional correspondence
WHAT IS A BUSINESS CORRESPONDENCE?

-Written interchange to facilitate business

processes.

Two Types:
• Internal Communication: Between
company departments.
• External Communication: Between
companies.
Business Letters
-Traditional way of external communication.
Formats: Full Block, Modified Block, Semi-Block
Examples:
• Sales Letter, Order Letter, Complaint Letter
• Inquiry Letter, Adjustment Letter, Acknowledgement
Letter
• Follow-Up Letter, Cover Letter, Recommendation
Letter
• Resignation Letter
Business Letters
Use a sample letter to highlight key components:
• Date
• Sender Information (Name, Title, Company)
• Recipient Information (Name, Title, Company)
• Salutation (Dear Mr./Ms. Last Name)
• Body (Clear, concise message with proper tone)
• Complimentary Close (Sincerely, Yours Truly)
• Signature Block (Typed name and title
Business Letters
Business Memorandums
(Memos)
-Internal communication between company offices.
Key Elements:
• Title Line (Brief description of memo content)
• Series Number (Optional, for tracking purposes)
• To: (Recipient(s))
• From: (Your Name)
• Date:
• Subject: (Specific topic of the memo)
• Body (Purpose statement & Explanation)
• Special Notations (Enclosure/Attachment, cc:
Courtesy Copies)
Business Emails

-Internal or external communication.

-No strict format, maintain professional tone.
Key Elements:
• From: Sender's Email Address
• To: Recipient's Email Address
• Subject Line: Brief description of email
content
• Body: Clear and concise message
• Attachments (Optional)
ACTIVITY TIME!
ANSWER YOUR
MODULE 25 SKILL
BUILDING ACTIVITIES