Personal Care & Hygiene sector

Quality Management

SGS – Seminar on Cosmetics, Personal Care &

Hygiene Industry Challenges
Session Includes
Introduction ~ 2 Minutes

Quality Management Essentials ~ 3 Minutes

Sector and Challenges ~ 2 Minutes

Data Driven Decision-making ~ 3 Minutes

QbD and Customer Delight ~ 5 Minutes

2
INTRODUCTION
Syed Owais Ali
Manager Quality Control
MSc
~10 Years journey of Quality Learnings and Implementation
7 Key Quality roles in 6 Business Units

Certified Certified Certified Official

Project Manager Lead Auditor QAP Youth Member
Quality Management and Essentials
Define
QM Business
Processes
Continuous Management
Improvement Responsibility
QP

QA Customer
Quality
Customer
Feedback & Management Focus
Satisfaction
System

QC Monitor & Resource

Measure Management

Service
Provision
Personal Care & Hygiene Beauty Care Hair Care Fabric Care
Quality and Challenges
Baby Care Fem Care Skin Care

Make-up Fragrances Etc.

Principal Direction
• Selection of standard(s)
Input Process Outpu
t • Risks identification and mitigation
• Validation and verification
• Regulatory requirements
• Customer Insight
5
Data Driven Decision-making

Identification Analysis Reporting Actions Integrity

A L C O A + 6
Quality by Design and Customer Delight

Define Discover Design Develop Deliver

Meet
Maximize Minimize
Customer
Quality Risk
Needs

Customer Delight
QFD | KANO Model | Voice of Customer | Etc.
7
THANK
YOU
9