Exercise 1:

Cloze

• Listen to boarding announcement.

• Fill in the gaps with the missing phrases.
• The recording shall be played twice.
• The answers shall be revealed after the second recording . 1
Good morning, ladies and gentleman. Welcome
______________ (1) to Auckland. We’re looking forward to
making this a smooth boarding, and an on-time departure.
Please _______________ (2) as quickly as possible after
placing your bags in the overhead lockers. Place all carry-on
bags in the overhead lockers and store smaller personal items
_____________________ (3). Cell phones and other
electronic devices may be used while we are here at the gate.
However, once the door has been closed, these items
______________________ (4). Thank you for choosing Easy
Air, and welcome aboard!
2
Adapted from Express Series English for Cabin Crew by Sue Ellis and Lewis Lansford (Oxford University Press: 2010)
Good morning, ladies and gentleman. Welcome aboard
flight 204 (1) to Auckland. We’re looking forward to making
this a smooth boarding, and an on-time departure. Please step
out of the aisle (2) as quickly as possible after placing your
bags in the overhead lockers. Place all carry-on bags in the
overhead lockers and store smaller personal items under the
seat in front of you (3). Cell phones and other electronic
devices may be used while we are here at the gate. However,
once the door has been closed, these items must be turned
off and stowed (4). Thank you for choosing Easy Air, and
welcome aboard!
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• Listen to the three in flight conversations.
• Decide if the statements are true, false, or doesn’t say.
• The recordings shall be played twice.
• The answers shall be revealed at the end of the second recording.

Exercise 2: True
or False
Conversation 1
a) There is plenty of space in business class. True/False/Doesn’t Say
b) The flight attendant offers the passenger a free upgrade. True/False/Doesn’t Say

Conversation 2
c) The seat is damaged because it is an old aircraft. True/False/Doesn’t Say
d) The flight attendant cannot move the seat. True/False/Doesn’t Say
e) The passenger asks to sit in business class. True/False/Doesn’t Say

Conversation 3
f) The airplane has just taken off. True/False/Doesn’t Say
g) The passenger does not comply with the flight attendant’s request at once. True/False/Doesn’t Say
h) The passenger believes he has special privileges in first class. True/False/Doesn’t Say

Adapted from Express Series English for Cabin Crew by Sue Ellis and Lewis Lansford (Oxford University Press: 2010) 5
Conversation 1
a) There is plenty of space in business class. True/False/Doesn’t Say
b) The flight attendant offers the passenger a free upgrade. True/False/Doesn’t Say

Conversation 2
c) The seat is damaged because it is an old aircraft. True/False/Doesn’t Say
d) The flight attendant cannot move the seat. True/False/Doesn’t Say
e) The passenger asks to sit in business class. True/False/Doesn’t Say

Conversation 3
f) The airplane has just taken off. True/False/Doesn’t Say
g) The passenger does not comply with the flight attendant’s request at once. True/False/Doesn’t Say
h) The passenger believes he has special privileges in first class. True/False/Doesn’t Say

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