Professional Documents
Culture Documents
Concepts of SAP WTY
Concepts of SAP WTY
Customer Highlights
In case of a customer complaint, your
company is in a sandwich between customer
and vendor.
The claim is a business document in SAP
Your Company ERP which is deeply integrated in SAP ERP.
Your SAP ERP Master data and other functions from other
modules are reused (SD-Pricing, message
determination etc.).
Depending on the level in the value chain,
the customer can be a end-customer, a
dealer, an importer, and OEM, or a supplier.
Vendor
End-Customer
Importer
OEM
Importer Importer
OEM
OEM
(=Original Equipment Manufacturer)
Supplier
OEM Importer
OEM
Importer
Supplier OEM
Supplier
Tier2-Supplier
OEM Vertriebsgesellschaft
OEM
Importer
Supplier OEM
Supplier
OEM
Tier2-Supplier Supplier
Tier2-Supplier
Customer Highlights
SAP Warranty Management connects the
customer warranty process with the supplier
Processes with the Customer warranty process in one SAP-document:
The claim.
Vendor
Customer Prozessablauf
Within one claim, inbound and outbound
processes can be processed for each
Outgoing to Incoming from partner.
Customer Customer Within one categorie, there can be a
unlimited number of versions which
document the proceeding of a claim.
Incoming from Outgoing to There is always one active version per
Vendor Vendor category and partner.
Vendor
Customer Prozessablauf
Within one claim, inbound and outbound
processes can be processed for each
OC IC partner.
Within one categorie, there can be a
unlimited number of versions which
document the proceeding of a claim.
There is always one active version per
IV OV category and partner.
Vendor
Customer Prozessablauf
Every version has its own pricing, and it can
either document the values which were
80 € Outgoing to Incoming from 100 € received from the customer or the decision
Customer Customer that is sent to the customer.
Every step of the process can be automated
using the action concept.
Incoming from Outgoing to Checking of the claims content and context
50 € 70 € are done by the Rule Engine.
Vendor Vendor
Vendor
Customer Highlights
There is a direct integration into FI and CO
Outgoing to Incoming from
The technical process can be processed on
FI/CO FI/CO a commercial level.
Customer Customer
The claim is the cockpit the for damage
case.
Vendor
Customer Highlights
There is a direct integration into FI and CO
Outgoing to Incoming from
The technical process can be processed on
FI/CO FI/CO a commercial level.
Customer Customer
The claim is the cockpit the for damage
case.
Vendor
Customer Highlights
There is a direct integration into FI and CO
Outgoing to Incoming from
The technical process can be processed on
FI/CO FI/CO a commercial level.
Customer Customer
The claim is the cockpit the for damage
case.
Vendor
Customer Highlights
There is a direct integration into FI and CO
Outgoing to Incoming from
The technical process can be processed on
FI/CO FI/CO a commercial level.
Customer Customer
The claim is the cockpit the for damage
case.
Vendor
Customer Highlights
There is a direct integration into FI and CO
Outgoing to Incoming from
The technical process can be processed on
FI/CO FI/CO a commercial level.
Customer Customer
The claim is the cockpit the for damage
case.
Vendor
Customer Highlights
There is a direct integration into FI and CO
Outgoing to Incoming from
The technical process can be processed on
FI/CO FI/CO a commercial level.
Customer Customer
The claim is the cockpit the for damage
case.
Vendor
Highlights
technical
creation,
CO
Material master
objects
Claim
Prices (for sales and purchasing)
Posting
WTY
CS
Equipments / Functional Locations / Vehicles
... and it also uses many functions from other
FI
Highlights
Dealer Portal EDI
SAP-Standard contains a web-based
application called „Dealer Portal“. It is used
to communicate with your customers.
Additionally, SAP-Standard contains
technical
creation,
CO
objects
Claim
warranty EDI-scenarios and BAPIs for
Posting
CS
partners.
FI
ERP SD MM PP
...and it opens the door to many more functionality (not just claim processing):
Recalls
Reporting
Dealer Portal
Defect Part Handling
Automated Processing and automated warranty checks and rules
New service products Extended Warranties and Service Contracts
Integrated Supplier Recovery