Professional Documents
Culture Documents
Chuong 8
Chuong 8
Isa N. Engleberg
Prince George’s Community College
Dianna R. Wynn
Nash Community College
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Chapter 8:
Listening in Groups
King
Effective Leaders:
• are good listeners.
• know when and how to use
comprehensive, empathic, analytical,
and appreciative listening.
• are proactive listeners.
©2010, 2007, 2003 Pearson
Education, Inc.
Improving Listening
Major Listening Strategies
• Use your extra thought-speed
to listen more effectively.
– Most people talk at 125–150
words per minute.
– People think at 400+ words per
minute.