Disclaimer

We hope you find the information on our website and resources useful.

Animal Medical Treatment

This resource is provided for informational and educational purposes only and does not constitute
animal medical treatment advice. If you require any advice regarding animal medical treatment, you
should contact a suitably qualified professional. You should not rely on the material included within
this resource and Twinkl does not accept any responsibility if you do.
Warm up questions

Do you own any pets?

What is your favourite pet?

How many different pets can you name?

Can pets become ill/sick or get hurt?

Where can we take them to get help?

Match each word in the word box
with the correct picture

X-Ray Veterinarian Receptionist Stethoscope Vet Nurse

Veterinarian Stethoscope Vet Nurse X-Ray Receptionist

1 2 3 4 5
Match each word in the word box
with the correct picture

Waiting Area Computer Splint Medicine Consultation Room

Consultation
Medicine Waiting area Splint Computer Room

1 2 3 4 5
Welcome to the veterinary clinic!
“Follow the road map to discover what it is like to visit the veterinary clinic!”

Firstly, the receptionist will Next, you will be asked

to wait in the waiting Then, in the consultation
welcome you and write
area until it is your turn room, the veterinarian
down all your and your
to see the vet. will examine your pet.
pet’s details.

Depending on what is
wrong he might take an
Finally you will return to x-ray or use a
the waiting area to meet stethoscope.
Start with the vet nurse. She will
tell you how to care for your
Here sick or hurt pet at home.
Choose a friend to join on their
visit to the veterinary clinic

Click the paw prints to choose a friend.

Justine and Simon and his

her cat “Patches” chinchillas “Zig & Zag”
Talking to the receptionist
Practice the conversation
Receptionist: Hi, I’m Olivia. Welcome to the Veterinary
Clinic. How can I help you today?

Justine: Hi, I’m Justine and this is my cat Patches. She hurt her leg
when she jumped out of the tree. Can you help her please?

Receptionist: I am so sorry to hear that. We will do our best to help her. Please will
you complete this form with all your personal details.

Justine: Great, thank you very much.

Receptionist: Once you are done, you can take a seat in the waiting area. I will
call you when it is your turn to see the veterinarian.
Talking to the receptionist
Practice the conversation again and see if you can
remember the missing words.

Receptionist: Hi, I’m Olivia. Welcome to the

. How can I help you today?
Veterinary Clinic

Justine: Hi, I’m Justine and this is my cat Patches. She hurt her
whenlegshe jumped out of the tree. Can you help her please?

Receptionist: I am so sorry to hear that. We will do our best to help her. Please will
you complete this with all your
formpersonal details.

Justine: Great, thank you very much.

Receptionist: Once you are done, you can take a seat in the . area
waiting
I will call you when it is your turn to see the veterinarian.
Talking to the veterinarian
Practice the conversation
Veterinarian: Hi, I’m Dr. Andrews. I am a veterinarian here
at the clinic. How can I help you today?
Justine: Hi, I’m Justine and this is my cat Patches. She hurt her leg when she
jumped out of the tree. She can’t walk properly. Will she be ok?
Veterinarian: Let me take a look at her leg. Hmmm… I think she might have
broken it but I will need to take an x-ray to make sure.
Justine: Oh no, really?
Veterinarian: Please don’t worry. The injury doesn’t look too serious. If it is
broken Patches will only have to wear a splint for a few weeks.
Justine: Oh ok, that is a relief! Thank you Dr. Andrews.
Veterinarian: It’s my pleasure. Please go and wait in the waiting area. As soon as
we are done taking the x-ray and putting on the splint, the veterinary nurse will
bring Patches back to you.
Talking to the veterinarian
Practice the conversation again and see if you can
remember the missing words.
Veterinarian: Hi, I’m Dr. Andrews. I am a veterinarian
here at
the clinic. How can I help you today?
Justine: Hi, I’m Justine and this is my cat Patches. She hurt her leg when she
jumped out of the tree. She can’t walk Will she be ok?
properly.
Veterinarian: Let me take a look at her leg. Hmmm… I think she might have
broken it but I will need to take an to make sure.
x-ray
Justine: Oh no, really?
Veterinarian: Please don’t worry. The injury doesn’t look too serious. If it is
broken Patches will only have to wear a splint
for a few weeks.
Justine: Oh ok, that is a relief! Thank you
Dr. Andrews.
Veterinarian: It’s my pleasure. Please go and wait in the waiting area.
As soon as we are done taking the x-ray and putting on the splint, the
veterinary nursewill bring Patches back to you.
Talking to the veterinary nurse
Practice the conversation
Veterinary Nurse: Hi, I’m Grace. I am a veterinary nurse
here at the clinic and here is Patches, all bandaged up and
ready to go home!
Justine: Thank you so much for helping Patches.

Veterinary Nurse: It is our pleasure. Please keep Patches as still as possible the
next two weeks. She is not allowed to go outside until her splint has been taken off.

Justine: Poor Patches, she’s not really going to enjoy that but I will keep her
inside the house.
Veterinary Nurse: Thank you. The more she rests the sooner she will get better.
Please bring her back to see the vet in two weeks time.
Justine: No problem. We will see you in two weeks time then. Thank you once
again and goodbye.
Veterinary Nurse: Goodbye Justine and Patches.
Talking to the veterinary nurse
Practice the conversation again and see if you can
remember the missing words.
Veterinary Nurse: Hi, I’m Grace. I am a veterinary
nursehere at the clinic and here is Patches, all bandaged up
and ready to go home!
Justine: Thank you so much for helping Patches.

Veterinary Nurse: It is our pleasure. Please keep Patches as still as possible the
two splint
next weeks. She is not allowed to go outside until her has been taken off.

Justine: Poor Patches, she’s not really going to enjoy that but I will keep her
inside the .house
Veterinary Nurse: Thank you. The more she rests the sooner she will get
better. Please bring her back to see the invet
two weeks time.
Justine: No problem. We will see you in two weeks time then. Thank you once
again and goodbye.
Veterinary Nurse: Goodbye Justine and Patches.
Talking to the receptionist
Practice the conversation
Receptionist: Hi, I’m Olivia. Welcome to the Veterinary
Clinic. How can I help you today?

Simon: Hi, I’m Simon and these are my chinchillas Zig and Zag.
They are here for their yearly check-up.

Receptionist: That is wonderful. Let me confirm your details on our computer’s

database. May I have your last name and address please, Simon?

Simon: Davis, I’m Simon Davis and I live at 25th Street NW, Atlanta Georgia.

Receptionist: Thank you Simon, I have all the information I need. Please take a
seat in the waiting area. I will call you when it is your turn to see the veterinarian.
Talking to the receptionist
Practice the conversation again and see if you can
remember the missing words.
Receptionist: Hi, I’m Olivia. Welcome to the
. How can I help you today?
Veterinary Clinic

Simon: Hi, I’m Simon and these are my chinchillas Zig and Zag.
They are here for their yearly. check-up

Receptionist: That is wonderful. Let me confirm your details on our

computer’sdatabase. May I have your last name and address please, Simon?

Simon: Davis, I’m Simon Davis and I live at 25th Street NW, Atlanta Georgia.

Receptionist: Thank you Simon, I have all the information I need. Please take a
waiting area
seat in the . I will call you when it is your turn to see the veterinarian.
Talking to the veterinarian
Practice the conversation
Veterinarian: Hi, Simon. It is great to see you and Zig and Zag
again! How have you been?
Simon: Hi Dr. Andrews. I am doing great thank you. I brought
Zig and Zag for their yearly check up.
Veterinarian: Good, so let’s take a look at them. Let’s start with their overall health. Have they
had any trouble eating, sleeping or playing recently?
Simon: No, they both have healthy appetites and a lot of energy. Sometimes too much, I think.

Veterinarian: That is great to hear. Through my stethoscope I can hear they both have healthy
and regular heartbeats. So no medicine is necessary for Zig and Zag today.
Simon: Really? Thank you, Dr. Andrews.
Veterinarian: It’s my pleasure. Please go and wait in the waiting area. The veterinary nurse
just wants to go over some general healthcare tips for Zig and Zag with you. See you again
next year.
Simon: Thank you Dr. Andrews, we will go and wait in the waiting area. See you next year,
goodbye.
Talking to the veterinarian
Practice the conversation again and see if you can
remember the missing words.
Veterinarian: Hi, Simon. It is great to see you and Zig and Zag
again! How have you been?
Simon: Hi Dr. Andrews. I am doing great thank you. I brought
Zig and Zag for their yearly check up.
Veterinarian: Good, so let’s take a look at them. Let’s start with their overall health
. Have they
had any trouble eating, sleeping or playing recently?
Simon: No, they both have healthy appetites and a lot of .energy
Sometimes too much, I think.

Veterinarian: That is great to hear. Through my stethoscope I can hear they both have healthy
and regular heartbeats. So no is necessary
medicinefor Zig and Zag today.
Simon: Really? Thank you
, Dr. Andrews.
Veterinarian: It’s my pleasure. Please go and wait in the waiting area. The
veterinary nursejust wants to go over some general healthcare tips for Zig and Zag with you.
See you again next year.
Simon: Thank you Dr. Andrews, we will go and wait in the waiting area. See you next year,
goodbye.
Talking to the veterinary nurse
Practice the conversation
Veterinary Nurse: Hi, I’m Grace. I am a veterinary nurse
here at the clinic. Dr. Andrews asked me to go over some
general health and care tips for Zig and Zag. Is that ok?

Simon: Of course, I want to care for them as best as possible.

Veterinary Nurse: Good so, please make sure that Zig and Zag always
have enough clean water to drink and good quality fresh hay to eat apart from their
food pellets.
Simon: Ok, I will!
Veterinary Nurse: They also need space to play and climb on things, so give them
enough toys and playing time outside of their cage everyday. Oh, and don’t forget
the hugs and cuddles.
Simon: No problem Grace. I will make sure they get plenty of playing time and
hugs everyday. Thank you for all your help and advice.
Veterinary Nurse: It is my pleasure. See you next year Simon. Goodbye.
Talking to the veterinary nurse
Practice the conversation again and see if you can
remember the missing words.
veterinary
Veterinary Nurse: Hi, I’m Grace. I am a
nurse
here at the clinic. Dr. Andrews asked me to go over
some general health and care tips for Zig and Zag. Is that ok?

Simon: Of course, I want to care for them as best as possible.

Veterinary Nurse: Good so, please make sure that Zig and Zag always
have enough clean water to drink and good quality fresh to eat
hayapart from their
food pellets.
Simon: Ok, I will!
Veterinary Nurse: They also need space to play
and climb on things, so give them
enough and toys playing
outside time cage everyday. Oh, and don’t forget the
of their
hugs and cuddles.
Simon: No problem Grace. I will make sure they get plenty of playing time and
everyday.
hugs Thank you for all your help and advice.
Veterinary Nurse: It is my pleasure. See you next year Simon. Goodbye.