Issues Affecting Digital Channels

Issue Affected Status Findings Recommendation\ Update

Platform (s)

VPN connectivity Mobile banking pending Connectivity timeouts between our mobile baking host ICT to rectify the VPN timeouts so that Mobile Banking
USSD server and MNOs USSD transactions do not time out.
JDBC connection Mobile banking pending Failure of mobile banking services to connect to the ICT are going to perform database trimming and
database indexing to improve the connectivity
Internet connectivity Mobile banking, pending Failure of channels to connect to the internet There is need to create a separate link to connect to
Internet banking the internet that is only used by channels and do cloud
services.

Do Not Honor errors Mobile Banking, Pending ZIPIT Receive, Ecocash Wallet to Bank failing to credit There is need to remove balance validation when
from T24 Cards, T24 Accounts in Excess. crediting T24 Accounts in excess.
Ecocash B2W, Airtime Purchase, Card Transactions There is need to map insufficient funds errors from
RC05 - Do Not Honor to RC51 – Insufficient Funds.

No Universal Mobile Banking – Pending New T24 Accounts not in Postilion ICT to add newly created T24 Accounts in Postilion on a
Account when ZIPIT Receive, daily basis so that new customers can start to receive
receiving funds via credits via Postilion.
Digital Platforms

OTP Delivery Internet Banking, Pending Unreliable internet services severely affecting ICT to improve Internet availability on services that
Challenges due to Mobile Banking, performance of Internet Banking and all services that reply on the Internet e.g. Internet banking, OTP
poor Internet Cash Services, rely on OTPs. delivery. A more reliable edge router is required. ICT
Availability Card Linking can also dedicate a specific proxy server for all systems
that rely on Internet uptime.