Monthly Performance Report

AFTER- SALES

JANUARY 2024
OBJECTIVES :

• GENERATE INCOME

• IMMEDIATE RESPONSE TO WARRANTY CONCERNS

• MONITOR BACK JOB REPAIRS AND WARRANTY

CLAIMS

• MONITOR WARRANTY EXPENSES

Corporate Goal: PROCESS IMPROVEMENT
Critical Success Factor: QUALITY IMPROVEMENT
Timeline: START: January 2024 END: December 2024

0.03% Expenditure Limit Note:

Total Net Sales
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
0.030%
₱ 48,305,555.07
0.025%
Percentage Limit
0.020% 0.015%
0.015% Allowable Expenditure
0.010%
0.010% 14,491.67
0.005% Actual Expenditure
0.000%
0.000%
0.000%
0.000%
0.000%
0.000%
0.000%
0.000%
0.000%
0.000%
0.000% ₱ 5,040.00
-0.005% Actual Percentage
0.010%
Limit Actual

Prepared by : Nasser Narciso

Corporate Goal: PROCESS IMPROVEMENT
Critical Success Factor: QUALITY IMPROVEMENT
Timeline: START: January 2024 END: December 2024

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Delivered 416
Backjob 1
% Acceptability 99.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%
Limit 99.0% 99.0% 99.0% 99.0% 99.0% 99.0% 99.0% 99.0% 99.0% 99.0% 99.0% 99.0%

120.0%
Note:
100.0% 99.8%
Acceptability Percentage
80.0%
99.0%
Total Units Delivered
60.0% 416Units
99% of Total Del Units
40.0%
412Units
20.0% Tolerable Back Job Units
0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4Units
0.0% 0.0%
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Limit % Acceptability
Prepared by : Nasser Narciso
PRODUCT ACCEPTABILITY (L300) Backjob

OEM Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Delivered 365
Backjob 1
% Acceptability 99.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%
Target 99% 99% 99% 99% 99% 99% 99% 99% 99% 99% 99% 99%

Delivered vs. Backjob Acceptability

400 110.0%
99.7%
100.0%
350
90.0%
300 80.0%

250 70.0%
60.0%
200
50.0%
150 40.0%

100 30.0%
20.0%
50
10.0%
0 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 2 3 4 5 6 7 8 9 10 11 12

Delivered Backjob % Acceptability Target

Prepared By: Nasser Narciso

PRODUCT ACCEPTABILITY (H100) Backjob

OEM Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Delivered 46
Backjob 0
% Acceptability 100% 0.0% 0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%
Target 99% 99% 99% 99% 99% 99% 99% 99% 99% 99% 99% 99%

Delivered vs. Backjob Acceptability

50 110%

45 100% 100.0%

40 90%

80%
35
70%
30
60%
25
50%
20
40%
15
30%
10 20%
5 10%

0 0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 2 3 4 5 6 7 8 9 10 11 12

Delivered Backjob % Acceptability Target

Prepared By: Nasser Narciso

Warranty & Back-job Claims – (Novaliches)
Date Reported Dealer Model Concerns Classification Remarks
Jan. 03, 2024 Hyundai Commonwealth H100 (K3-A653) Water leak Warranty For Repair
Jan. 03. 2024 DCT Holdings/Peak Motors L300 (Y2-W711) Water leak(Skipped sealant) Warranty Repaired
Jan. 04, 2024 Diamond Motors Corp. L300 (Y4-J547) Water leak ,Rust Formation, Rough finish Warranty Repaired
Jan. 04, 2024 Evolander L300 (Y4-U560) No doom-light Back job Repaired
Jan. 04, 2024 Carworld Inc. L300 (Y4-P029) fell-off ceiling bubble Warranty For Repair
Jan. 05, 2024 Carworld Inc. L300 (Y4-P011) Crack paint, Rough finish Warranty Repaired
Jan. 08, 2024 Carworld Inc. L300 (Y3-V410) fell-off ceiling bubble Warranty Repaired
Jan. 12, 2024 Evolander L300 (Y4-P372) Paint bubbles/blister Warranty Repaired
For parts
Jan. 26, 2024 Calibration Motors Inc. L300 (Y2-J118) Water leak (Accordion) Warranty
Replacement

Warranty & Back-job Expenses – (Novaliches)

CS no. Delivery Date Month Complained Month Repaired Dealer Defect Expenses Remarks
Rust formation, Ceiling
Y3-V677 Sep. 19, 2023 Dec.15, 2023 Jan. 06, 2024 Carworld Pam.
bubble
Repaired
Rust formation,
₱ 2,470.00
Y4-P044 Oct. 29, 2023 Dec. 20, 2023 Jan. 06, 2024 Carworld Bataan
Scratch
Repaired

Y2-O429 Apr. 29, 2023 Dec. 21, 2023 Jan. 10, 2024 Gateway Fairview Water leak Repaired
₱ 810.00
Y4-U560 Dec. 19, 2023 Jan. 04, 2024 Jan. 10, 2024 Evolander No doomlight Repaired
Y4-P011 Oct. 25, 2023 Jan. 05, 2024 Jan. 27, 2024 Carworld Pam. Crack paint ₱ 1,760.00 Repaired

Prepared By: Nasser Narciso

GENERATE INCOME 2024 JANUARY

Income Generated 2024

No. CS No. Delivered Dealer Month Defect/Parts Amount Remark
Purchased on
1 - Jan. 10, 2024 Shopee Buyer January Rubber Stopper ₱ 277.00
shopee
Accordion Rubber (2000), Trim
2 - Jan. 31, 2024 Evolander January ₱ 3,600.00
lock (800)

Total ₱ 3,877.00

TOP 5 DEFECTS JANUARY

JAN 2024
CLASSIFICATION
Defect Qty JAN
1 Water leak 4 PARTS & ACCESSORIES 3
2 Ceiling bubble fell-off 2 WORKMANSHIP 4
3 Paint bubbles/blister 1 DESIGN -
4 Rust formation 1 PAINT 2
5 No Doomlight 1 TOTAL 9

Prepared By: Nasser Narciso

 CS No: Y3-V677
Off-site Repair
Dealer: Carworld
Issue : Ceiling bubble and rust formation
Re-apply contact cement to the ceiling bubble

Rust
formation/
Thin paint

No doemlight

CS No: Y4-U560
Fell off Dealer: Evolander
During repair ceiling Issue : No doemlight
bubble During repair
Sand the rust formation and rectify the unit

During Repair

Prepared By: Nasser Narciso

 Small door thin paint, rust
formation

Big door thin paint, rust

formation

Off-site
During repair Repair

CS No: Y4-P044
Dealer: Evolander
Issue : No doemlight

RH side panel
crack
During repair
LH side panel crack
Small door thin paint, rust
formation During repair
 Thank You!

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