MPU2232

EMOTIONAL INTELLIGENCE
AT THE WORKPLACE
WEEK 3 & 4
 INTRODUCTION
• The most crucial work ethic is to complete your
tasks with utmost honesty and transparency;
without getting into any kind of double-dealing
or illegitimacy.

• Maintain positive attitude and work habits

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 • Every company requires talent, skills, diligence
and integrity to produce consistent results.

• Work ethics is that quality often seen in star

employees who do their job well, with / without
supervision.

• If you desire to advance in your career,

understanding and implementing key work ethics
will give you better opportunities and earn you a
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good reputation in your professional circle.
LEVERAGING EMOTIONAL
INTELLIGENCE IN THE
WORKPLACE
Focus on developing key skills, including:
• Self-awareness to assess your emotions and its impact
• Self-motivation a desire to achieve success
• Self-regulation to establish self-control
• Empathy to understand the feelings of others
• Relationship skills to apply the above in social
situations
• Think Of An Emotion
Is it easy to do?
• Some Questions:
• Are we in touch with our emotions?
• Compare children to adults
• Is it good or bad to show emotions in the
workplace?
• Consider different cultures, how do they express
their emotions?
BENEFITS OF EI
• Increasingly we are working in organizations with different cultures,
genders, generations, geographical locations, work pressures.
• EI can assist us in our work and personal environments
• How can EI benefit you?
• Think before you speak
• Develop meaningful long-lasting relationships
• Understand others
• Enable others to become more productive
• Improve your communication style
• Be proactive with situations that create conflict
GOLEMAN’S EI
COMPONENTS
Understand others and their
feelings
1.Empathy
2.Relationship management
Understand yourself, your
goals, intentions, responses
and behaviour
1.Self-awareness
2.Self-motivation
3.Self-regulation
SELF-AWARENESS
Assess your Aware of your emotions
emotions
and their Recognize how your feelings impact personal
impact on performance
others Understand your personal values and goals
Develop an Aware of your strengths and weaknesses, areas of
accurate development
self-profile Reflect and learn from experience
Are open to feedback, new perspectives and continuous
learning
Assess your Have a sense of presence
personal
self-worth Present the case, but are aware of the context, and
and implications
capabilities Able to make decisions and implement them
SELF-MOTIVATION
CHECKLIST
Have a Deal in results, remain goal driven
desire to
achieve Set challenging goals and take “calculated” risks

Seek continual improvement that leads to improved

performance
Are Work towards the organisation’s goals, not your
committed personal goals
Make decisions aligned to teams values

Seek out and seize new opportunities

Demonstrate Go the extra mile

initiative and
optimism Are not distracted by red tape

Handle setbacks constructively

SELF-REGULATION
CHECKLIST
Establish self Actively manage feelings and emotions – not control them
control
Think before acting

Trustful Continually build and enhance trust

Own up to mistakes and look for lessons learned

Conscientious Meet commitments

Accountable for actions taken
Take an organised approach to their work
Adaptable and Proactively handle change and manage conflict
innovative
Seek entrepreneurial solutions
EMPATHY
Understand Tune into their situation, not yours
the feelings of
others Show sensitivity “placing yourself in their shoes”
Understand Remain market and customer centric
the need of the
customer Develop meaningful and long standing relationships
Develop others Provide appropriate coaching and mentoring
Make others succeed
Politically Leverage networks – official and unofficial
aware

Culturally Understand cultural difference and leverage diversity

aware
RELATIONSHIP
MANAGEMENT
Influence Create a win-win, not win lose
We spend 40% of time on non selling – Dan Pink (To Sell is
Human)
Communicatio Foster open communication and handle different
n communication styles and channels

Leadership Inspire, guide and lead, by your values, and understanding the
values of others

Conflict Handle and manage conflicts pro-actively

management

Team Identify the individual needs of the team, play to their

capabilities strengths
TASK
• Strengths

• Weaknesses

• Actions
THANK YOU
MS JEEVITA @ MS J
jeevita@taj.edu.my | +60185779086