Requesting an Online Refund:

Step-by-Step Guidance

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 General Steps

Get an email and wait for

Register Refund the funds to be received
Request Ticket Refund Request Ticket Refund
Bank Account into the registered refund
bank account

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A| Register Refund Bank Account
1. Select the account menu on Whoosh
2. Select the Refund Account Menu 3. Select the New Refund Account
Mobile Application

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A| Register Refund Bank Account
4. Fill in Refund Account Information 5. Click Submit

Passport

ID Card

Note:
Make sure the Refund Account
Owner matches with the name in
information entered

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 B| Request Ticket Refund

1. Select My Ticket on Whoosh Mobile 2. Select Paid Menu and Choose Ticket 3. Select Refund Button, Choose Ticket
App Order to be Refunded, and Confirm

Note:
Refund requests less
than two hours before
departure will be
rejected.

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 B| Request Ticket Refund

4. Confirm Refund Information and 6. Whoosh application will display refund application
5. Select Refund Account
Choose Next Step information is successful.

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 B| Request Ticket Refund

7. Select Paid Menu and choose Ticket has been Refund, so there will display
refund application information is “On Process” or “Refunded”

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C| Get an Email and Wait For the Funds to be
Received into the Registered Refund Bank Account

2. When refund has been received on

1. Ticketing System send notification to
passenger email or Whatsapp and
confirm that refund request has been
processed
passenger refund bank account,
Ticketing System send notification to
passenger email or Whatsapp and
confirm that refund request has been
refunded

HIGHLY CONFIDENTIAL ©2023 PT KCIC

THANK YOU

W W W. K C I C . C O . I D