Employee Satisfaction

Employee satisfaction, motivation, and well being

 Understand the role of motivation in
promoting a safe work environment

Explore the role of work culture to ensure

employee well-being
Learning Why is employee satisfaction an important
concept
Objectives Outline some important employee retention
strategies

Discuss how ethics and employee well-being

are related.
 Discussion Topic - 1
• Why do people quit their jobs? List all the reasons that lead you and your friends to
quit your jobs.
 What motivates people?

How can we use this information to make sure

that organizational processes motivate our
Motivation
employees? at work

Four basic emotional drives (needs) guide people:

Drive to Acquire Drive to Bond Drive to Comprehend Drive to Defend
• Met through organizational • Promoted through • Based on effective job design • Based on performance
rewards commitment to teamwork, management & resource
friendship & openness allocation process
How To Fulfill
the Drives That
Motivate
Employees
 Cultural
Audits

•
Corporate
Culture
How do employees spend their time?
• How do they interact with each other?
Audits of
the culture • Are employees empowered?
and • What is the predominant leadership style of
quality of managers?
work life • How do employees advance within the organization?
in
an
organizati
on
Pleasant • Creating a pleasant workplace makes good
economic sense.

workplace • Wages and benefits are not the main

reasons people like their jobs or stay
with an employer. Social relationships
among co-workers and supervisors are
strongly related to overall job
satisfaction.
 Managers are
focusing on
motivating and
Dramatic changes
leading people,
in organizations
making
collaborative

Employee
decisions

Change has
resulted in new
satisfaction
employment May depend on
options being career timing or
offered or preferences
requested by
employees
 Employee retention
Strategies.

In good times, focus is In bad times, issues

on rewards, such as stress, decision
satisfaction, and making and coping are
retention of employees important
Enhancing Employee
Well-Being at Work
Employees are increasingly
has led to more personal conflicts and
complaining that the lines between stress.
work and private life have blurred.

Creation of global organizations; the

world never sleeps
Communication technology; people
Why? bring work home
Organizations are asking employees to
work longer hours

Organizations must help employees strike a balance or risk losing

key employees and future candidates.
Creating a Positive Organizational Scholarship
• how organizations develop human
Positive Work strength, foster vitality and resilience,
and unlock potential.
Environment • This approach challenges companies
and managers to focus on how to
enhance employee strengths rather
than dwelling on their limitations.
Improving Ethical Behaviour

Ethical Dilemmas and Ethical Required to identify right and wrong conduct
Pressured to cut corners, break rules, engage in
Choices other questionable practices

The study of moral values or principles that guide

our behaviour
Ethics Inform us whether actions are right or wrong
Help us “do the right thing”
 from private
Employee recognition “thank you” to
programs high profile
recognition

Employee According to expectancy theory,

the key component of motivation is
Recognition the link between performance and
reward
Programs
Using reinforcement theory,
providing recognition immediately
following positive behaviour leads
to repetition.
Management Reward Follies
Motivating by Job
Redesign
• Job Design
• The way the elements in a job are organized can act to
increase or decrease effort
• Also suggests what those elements in the job are
The Job
Characteristic
Model
The Job Characteristic Model (JCM) can describe
any job in terms of five core job dimensions
• Skill variety
• Task identity
• Task significance
• Autonomy
• Feedback
The Job Characteristics Model
 How to • How can managers design work so employees
make jobs are motivated to promote the well-being of
the organization’s beneficiaries?
more pro- • Beneficiaries include customers, clients,
patients
socially • View of job design shifts focus from employee
to those whose lives are affected by the job
motivating
Relational Job
Design
How can • Better connect employees with the
this be beneficiaries of their work

done?
Examples of
Flextime
Schedules
The Social • Policies such as job rotation, employee
empowerment, and employee participation have
and positive effects on productivity, at least partially
because they encourage more communication and
Physical a positive social environment.

Context of • Social characteristics include interdependence,

social support, and interactions with other people

Work
Employee Involvement

Employee Involvement Examples of employee involvement

programs
Participative process that uses employees’ input Participative management
to increase their commitment to the Representative participation
organization’s success