OPERATIONS

DASHBOARD
 Feedback Collection for the Month of
July’23

 Total Discharge -504

 Total Feedback Collected – 488(97%)
 Total Google Review Collected – 372(76%)
 CSAT Score of Google Review
Achieved 4.4 Google rating
Google Review for Month of May'23

Promoters 310(83%)
2%
15%
Passive 56(15%)
Promoters
Passive
Detractors 6(2%) Detractors

83%
Department wise Promoters CSAT score month of July’23

Feedback
Department Promoters Score collection CSAT %
Cardiology 10 14 71
Pulmonology 9 12 75
Ent 4 6 67
Gastro 4 6 67
General Medicine 98 166 59
General surgery 49 71 69
Gyane 17 24 71
Nephrology 5 8 63
Neurology 13 22 59
Oncology 14 23 61
Ortho 42 78 54
Peadiatric 33 43 77
Plastic surgery 5 5 100
Urology 5 7 71
 Emergency Dashboard July’23

TOTAL ER FOOTFALL 616

TOTAL ADVICE FOR ADMISSION 343
TOTAL ADMISSION FROM ER 298
ON CALL / FLYING ADMISSION 66
DIRECT ADMISSION ( PRE-PLANNED) 232
DISCHARGE FROM ER 273
REFUSAL 45
REFFER TO CARDIAC / HIGHER SETUP 4
INVESTIGATION REVENUE 177995
 TOTAL ON CALL / FLYING ADMISSION FROM EMERGENCY
JULY’23

TOTAL ON CALL / FLYING ADMISSION : 66

MEDICINE 41 41
NEPHROLOGY 1
CARDIOLOGY 2
PAEDIATRIC 3
NEUROSCIENCE 7
UROLOGY 1 3 7
3
ORTHOPEDICS 3
PULMONOLOGY 2 1 2 1 2 3 2 1
E Y Y C E Y S Y Y B S O
GENERAL SURGERY 3 IN G G I C G IC G ER O R
R ST
IC LO LO A T IEN LO ED LO G & A
GYANE& OBS 2 ED RO DIO DI O
SC UR HO ON
P O
U
R N
E G
M H R E O S A
Y
GASTRO 1 EP C A PA U R R
T
LM R A
L G
N E O U
N P E
EN
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