Developing and Updating Knowledge

on Protocol
A diplomat once said,
• Protocol involves etiquette on a local
and international scale, and the
practice of good manners on a daily
basis.
ETIQUETTE
• Is the customary code of polite
behavior in society or among
members of a particular
profession or group. (Oxford
Dictionary)
 INTRODUCING PEOPLE
• The proper protocol in introducing people to
each other is guided by considering their
sex, age, and rank. Therefore, one must
introduce:
 A man to a woman
 A younger person to an older person, a
single woman to a married woman; and
 A lower-ranking person to a higher ranking
person
Example:

“Ivy, may I introduce Raul Gutierrez”

“’Raul, I would like you to meet Ivy Gallego”

However, if Raul holds a higher-ranking position compared

to Sophia, the position should be considered first.

Example:
“Mr. Gutierrez, may I present Ivy Gallego”
“Ivy, this is Mr. Gutierrez, President of Brooks and Brothers.
 REMEMBER:
1. ALWAYS say the name of the higher-ranking, individual
first.
Example: Ambassador Toshinao Urabe, may I present
our NTTA Director, Felicidad Zurbano.
2. For less formal occassions, you may use “introduce” or
“this is” instead of “present”

Example:
Mr. Gokongwei, may I introduce Director Felicidad
Zurbano.
3. Introduce a newcomer first to the group and
then the group, usually at random, without
observing priorities, if everyone is more or less
or equal ranking.
Example: “I would like you all to meet Julie
Tagudin.”
“ Julie, meet Diane Reyes,
Patricia Martinez, and Joey Ortiz.”
• However, if the group includes a person of
rank, introduce the newcomer to the
person of higher rank.

Example: “Your Excellency, Mr. Ambassador,

this is Julie Tagudin.”
4. Consider changing the traditional firm
handshake to something else to show
respect, courtesy, and and
understanding of the guest’s cultural
background.

This could involve bowing or bringing the

hands together as in prayer. Women of
certain religious beliefs like Muslims or
Orthodox Jews may regard handshakes
as a sign of disrespect.
CONVERSATIONS
1. The superior begins the conversation.
2. Always use a formal tone when speaking to a
superior. Keep voice levels even and well
modulated.
3. Avoid asking too many questions. When
asked always answer clearly and
comprehensively.
4. Avoid discussing about controversial and
debatable matters like politics and religion.
5. When voicing out an opinion, emphasize that this is
your personal opinion and should not reflect the
official position of your office.
6. Do not interrupt and listen attentively when the
superior is speaking. When you are the one
interrupted, stop and listen.
MOBILE PHONE USE
1. If possible, avoid using your phone in the
middle of a meeting, cocktails, and dinner.
2. Do not put your mobile phone on the table
during meetings or business lunches or
dinner.
3. Devise a system where your staff can pass
you a note if an urgent matter needs your
immediate attention.
 PROTOCOL

• The body of ceremonial rules to be

observed in all official interaction
between states and their agents.
• The forms and customary courtesies to
be observed in all international acts.
• The code of international politeness
• The recognized system of international
courtesy.
RELEVANCE OF PROTOCOL
Whether in the local, national or
international level, proper protocol
is vital in ensuring that relations
between officials of the organization
and government are conducted with
minimum friction and maximum
efficiency.
ORDER OF PRECEDENCE
Precedence is the priority of place
based on superiority in rank.
Partial List of the General Order
The President
The Vice President
Former President of the Phil.
The President of the Senate
The Speaker of the House Rep.
The Chief Justice of the Supreme
Court
The Secretary of Foreign Affairs
Foreign Ambassadors Extraordinary
and Plenipotentiary
MEMBERS OF THE CABINET WHO ARE
HEADS OF DEPARTMENTS
The Executive Secretary
The Secretary of Finance
The Secretary of Justice
The Secretary of Agriculture
The Secretary of Public Works and
Highways
The Secretary of Education, Culture
and Sports
The Secretary of Labor and
Employment
The Secretary of National Defense
 • CERTAIN RULES ON PRECEDENCE
1. Reception Line
As a general principle, a reception line is arranged by
rank.
• For the welcoming party, the line begins with the
person with the highest rank and ends with the person
with the lowest rank.
• For the send-off party, the line begins with the person
with the lowest rank and ends with the person with
highest rank.
2. Seating Arrangements
The seat of honor is to the right of the host
or hostess and the second most
important is the one to his left.

3. Aknowledgement of VIPs
The order of the acknowledgement of VIPs
during an activity shall be from the
highest ranking to the lowest ranking.
 THE END
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