Topic 6 Group Interaction

Functioning in Group
ESSF0014 Fundamentals of Lifelong and

Personal Development
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Copyright © 2015, 2009 Pearson Education, Inc.
Group Interaction and Team Building
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Copyright © 2015, 2009 Pearson Education, Inc. 2
Group Interaction and Team Building: Objectives
Contrast the differences between a group and a team

Distinguish types of teams
Understand team-building concepts and purpose
Appreciate diversity in team effectiveness
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Group Interaction and Team Building: Objectives
Describe benefits of diversity

Enhance group creativity through brainstorming
Assess team effectiveness and improve team performance
Recommend strategies for team leadership
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Why Learn This Skill?
Teamwork creates a sense of …

•Belonging
•Responsibility
•Accomplishment
•Unity
•Support
•Motivation
•Satisfaction
•Pride (in self and team)
5
Your Experiences with Groups
Reflect on your experiences with groups.

Complete the exercises (on your own):
Types of Groups
Groups You Joined
Group Memories
Top 10 Benefits of People Working Together
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What Defines a Team?
Group Team
Two or more people A group whose
who interact with members interact
each other to with a focused
complete certain intensity to
tasks, achieve complete a shared,
certain goals, or mutually supported,
fulfill certain needs specific, overriding
goal.
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Different Types of Teams
Formal teams are selected by an authority and assigned to a

task
Informal teams occur when members get together on their
own, based on common goals or interests
Work teams form around a specific process or function
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Work Teams
Advice Production
Seek and provide information Perform a specific operation
for producing a finished
Project product
Produce, build, or create new
service or product Maintenance
Perform repairs or preventive
Action measures on equipment
Perform a specific process
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Work Teams
Sports Virtual
Formed by members Meet and work together via
participating in a chosen sport, Internet or communication
with competitive drive to networks
perform well
Study
Management Collections of students who
Executives who manage a meet to encourage and
company support each other on
academic work
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Synergy
An example of synergy:
geese flying in formation
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Synergy: Fact 1
Fact 1
As each goose flaps its wings, it creates uplift for the birds that follow.
By flying in a V formation, the whole flock adds 71% greater flying
range than if each bird flew alone.
Lesson
People who share a common direction and sense of community can get
where they are going more quickly and easily with support.
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Synergy: Fact 2
Fact 2
When a goose falls out of formation, it feels the drag and resistance of
flying alone. It moves back into formation to take advantage of the
lifting power of the bird immediately in front.
Lesson
We will stay in formation with those headed where we want to go. We
are willing to accept and to give help.
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Synergy: Fact 3
• Fact 3
• When the lead goose tires, it rotates back into the formation and
another goose flies to the point position.
• Lesson
• It pays to take turns doing the hard tasks and sharing leadership.
Like geese, people are interdependent on each other’s skills,
capabilities, and utilize unique gifts, talents, or resources.
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Synergy: Fact 4
Fact 4
The geese flying in formation honk to encourage those up front to keep
up their speed.
Lesson
When team members encourage each other, production is enhanced.
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Synergy: Fact 5
Fact 5
When a goose gets sick or wounded, two geese drop out of formation
and follow it down to help and protect it. They stay until it dies or is
able to fly again. Then they launch out with another formation or
catch up with the flock.
Lesson
We will stand by each other in difficult times.
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Inner Workings of a Team
Rules
Guidelines and instructions that team members follow
Roles
Behaviors and tasks that a team member is expected to perform for the
overall progress of the team
Goals
Specific and measurable results a team wants to accomplish.
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An Example: Rules, Roles, and Goals for Sports
Teams
• Rules
• You must learn and follow the rules of the game, or face penalties and
losses
• Roles
• In basketball, a point guard’s role is to bring the ball up court and run
the offense.
• Goals
• A sports team’s goal is to win the championship.
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The Three C’s of Team Decision Making
Command Decisions
A team member or leader dictates a decision
Consultative Decisions
Discussion with some team members before a decision is made
Consensus Decisions
All team members participate and have input
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Factors in Team Decisions
• Time
• How much time is available? Is there a deadline?
• Ownership (also called buy-in)
• Does each team member feel a sense of commitment to the project
and to each other?
• Without ownership, there is no team – just a group.
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Time, Ownership, and Decision Types
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Tuckman’s Model of Team Development
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Understanding Team Dynamics
1. Forming … coming together

2. Storming … figuring out roles and working through
disagreements
3. Norming … a spirit of teamwork emerges
4. Performing … team performs work with a sense of synergy
5. Adjourning … completion of task(s) with a sense of
accomplishment
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Diversity
Complete the exercise:
Celebrating Diversity
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Embrace the Power of Diversity
Technology and globalization have brought together people

from all over the world.
Businesses recognize the importance of diversity for
generating ideas, talent, and experience.
Embracing diversity means showing a willingness to learn
from and be open to other beliefs.
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Team Brainstorming
Benefits of team brainstorming

Effective way to collect ideas and potential solutions
Includes all team members, so everyone feels valued
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How to Conduct a Team Brainstorm
Define your goal, opportunity for change, or problem to be

solved
Establish a time limit for the session
Choose a person to record comments
Select a facilitator, who will signal the start of the process and
make sure everyone has input
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• Teams in an active brainstorm session are similar to bags of

microwave oven popcorn “popping out ideas.” Once the
popping begins to slow – the ideas stop flowing – the process
is complete.
• The facilitator leads team members in categorizing the
collected ideas.
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The facilitator leads the team on a consensus prioritization of

the top five ideas.
The team focuses on finding a workable solution incorporating
ideas from the top five list.
An action plan is formulated to implement the idea(s).
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Strategies for Team Leadership
• Set and communicate expectations

• Draw from members’ strengths
• Set high expectations
• Get to know team members and their abilities
• Recognize and reward contributions
• Foster an environment that encourages team members to put forth
ideas
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Specialized Tactics for Getting Along with
Others in the Workplace
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Copyright © 2015, 2009 Pearson Education, Inc. 31
Developing Good Relationships
Create a positive first impression
Achieve good job performance
Display a strong work ethic
Demonstrate good emotional intelligence
Be dependable and honest
Be a good organizational citizen
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Developing Good Relationships
Create a strong presence
Find out what your manager expects of you
Minimize complaints
Avoid bypassing your manager
Engage in favorable interactions with your manager
Delivering bad news
Cross-cultural factors
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Coping with Problem Manager
• Reevaluate manager
• Confront manager about the problem
• Over-respond to the manager’s pet peeves
• Learn from your manager’s mistakes
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Build Coworker Relationships
Have high self-esteems and be at the center of a communication
network
Develop allies through being civil
Make other people feel important
Maintain honest and open relationships
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Be a team player
Share credit with coworkers
Display helpful, cooperative attitude
Establish trust by keeping confidential information private and give honest
opinions
Share information and opinions with coworkers
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Be a team player
Provide emotional support to coworkers
Follow the Golden Rule
Avoid action that could sabotage or undermine the group
Attend company-sponsored social events
Avoid backstabbing
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Follow group standards of conduct
Express an interest in the work and personal life of coworkers
Use appropriate compliments
Face maturely the challenge of the office romance
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Good Customer Relationships
Success on the job requires building good external and internal
customer relations
Customer Service Orientation

Approach of employee whose thoughts and actions are geared toward
helping customers
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• Establish customer satisfaction goals
• Understand your customer’s needs and place them first
• Show care and concern
• Communicate a positive attitude
• Make the buyer feel good
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• Strive for the “wow” experience
• Display strong business ethics

• Be helpful rather than defensive when a customer complains
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Invite the customer back
Avoid rudeness
Engage in deep acting with respect to emotions
Keep electronic communications professional and polite
Speak to the customer in their preferred language
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Sources/Reference
DuBrin A. (2014) Human Relations for Career and

Personal Success: Concepts, Applications, and
Skills, 10/e. Pearson
Colbert B. (2015) Navigating Your Future Success,

2/E. Prentice Hall
43

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Functioning in Group

ESSF0014 Fundamentals of Lifelong and

Contrast the differences between a group and a team

Describe benefits of diversity

Teamwork creates a sense of …

Reflect on your experiences with groups.

Formal teams are selected by an authority and assigned to a

1. Forming … coming together

Complete the exercise:

Technology and globalization have brought together people

Benefits of team brainstorming

Define your goal, opportunity for change, or problem to be

• Teams in an active brainstorm session are similar to bags of

The facilitator leads the team on a consensus prioritization of

• Set and communicate expectations

Customer Service Orientation

• Strive for the “wow” experience

• Display strong business ethics

Invite the customer back

DuBrin A. (2014) Human Relations for Career and

Colbert B. (2015) Navigating Your Future Success,

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