Module Seven

Aircrew Communication & Co-ordination

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BSC’A’ – Module 7 May 2014
Module Objectives

 Understand the Need for communication & co-

ordination
 Review new responsibilities on cabin crew
 Define pre-flight briefing by Captain
 Understand crew response v/s level of threat

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 Need for Communication
 Flight Crew & Cabin Crew v/s Aircrew = (One Crew)
 Loss of face-to-face interaction on board .
 Cabin Crew feeling of isolation & abandonment .
 Fundamental need for respect and regard to each other
.
 Every Crewmember as a potential security resource .
 Importance of Security Awareness Training for all
Employees .

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 New Responsibilities of Cabin Crew
 Change in the freedom of Cabin Crew to enter Cockpit
 Change in the freedom of Flight Crew to enter Cabin
 Enhanced technical training requirements for Cabin
Crew .
 Cabin Crew to handle single handed Cabin
disturbance : advanced conflict resolution training .
 Cabin Crew to analyze and assess situation based on
Training & OWN experience .

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 Pre-flight Briefing by Captain
 Most important tool for building good on-
board communication
 Importance of the presence of ENTIRE Crew .
 Agreement on communication procedures and coded
messages .
 Opportunity for assessment and discussion .
 If In-Flight Security Officer present ; integrate into
the Team .
 Back-up for briefing when operationally unfeasible .
BSC’A’ – Module 7 May 2014 5
In-Flight Security Officer (IFSO)
EX - AIR MARSHALL

Contracting State that decides to deploy In-Flight

Security Officers shall ensure that they are
government personnel who are specially selected and
trained, taking into account the safety and security
aspects on board an A/C and deployed according to
the threat assessment of the competent authority. The
deployment of such officers shall be coordinated with
concerned States and kept strictly confidential .
BSC’A’ – Module 7 May 2014 ICAO Annex 17, 4.7.7
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Crew Response - Principles
 Early recognition of Threat, removal at gate and/or
early intervention .
 Flight Crew observance of door area ( Profiling ).
 Conflict management & resolution training .
 Crew response appropriate to the Level of Threat .
 Immediately raise response if situation escalate .
 Operate as One crew

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The 3 Most Important Actions

 Assess
 Communicate
 Act

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Crew Response – Level One Threat
S.M 14. 9. 2 CAM C 10 P 15
 Disruptive behavior, suspicious or verbally
threatening .
 Communicate with All crew.
 Suspend traffic in “clear zone”.
 Identify and alert ABP .
 Be attentive to other activity within the passenger
population………..
 Attempt to defuse situation verbally .
 Document all events in company report .
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Crew Response – Level Two Threat
S.M 14. 9. 3 CAM C. 10 P. 15

 Physically abusive behavior .

 Communicate with All crew .
 Use separation technique in “clear zone”, use ABP
 Be attentive to other activities in the passengers
population:….. could be an act of diversion !
 Captain should advise ATC and request law
enforcement agents to meet the aircraft .
 Be aware of possible interception by military.
 Document all events in company reports .
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Crew Response – Level Three Threat
S.M 14. 9. 4 CAM C. 10 P. 16

 Life threatening behavior .

 Communicate with All crew .
 Use separation technique in “clear zone”, use ABP &
block cockpit door with catering cart .
 Use force if required to subdue and restrain assailant .
 Captain should declare emergency and land a.s.a.p .
 Squawk hijacking code and prepare for rapid descent.
 Monitor 121.5 for military interception …..
 After landing, deliver the restrained Aassailant ......
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Crew Response – Level Four
S.M 14. 9. 5 CAM C. 10 P
17
 Attempted or actual breach of cockpit .
 Communicate with All crew .
 Defend cockpit using All available means .
 Use force if required to subdue and restrain assailant .
 Captain shall declare emergency and land a.s.a.p .
 Squawk hijacking code and initiate rapid descent .
 Monitor 121.5 for military interception .
 After landing, Flight Crew to pull fire switches &
escape from aircraft, if appropriate .
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 Cabin Crew Tactical Response
 Protect integrity of Flight Crew Compartment .
 Use any measure to thwart attempted hijack .
 Average time in hijack situation to reach cockpit door
is 10”*! Rapid identification & action required.
 Be aware of any diversion action initiated by persons
on board the aircraft .
 Review restraint procedures* and use available device
CAM ( C. 10 ,P 22- 24 ) .
 Identify ABP and remember You are in charge .
 Maintain control over the cabin at all times .
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Protect integrity of Flight Crew Compartment .
Use any measure to thwart attempted hijack .
Average time in hijack situation to reach
cockpit door is 10”*! Rapid identification &
action required.
Be aware of any diversion action initiated by
persons on board the aircraft .
Review restraint procedures* and use available
device
Identify ABP and remember You are in
charge . BSC’A’ – Module 7 May 2014 14

Maintain control over the cabin at all times .

Module Summary
Trainees can now:
See the Need for communication & co-ordination

Understand new responsibilities on cabin crew

Evaluate the importance of pre-flight briefing

Understand crew response v/s level of threat

Act in security threatening situations

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