How do we

determine the
source/s of the
problem?
 We need to
determine its root
cause.
 To determine the
root cause we can
use the Ishikawa
Diagram or the Fish
Bone Method.
 Ishikawa Diagram
It is a visualization of
tool for categorizing the
potential causes of a
problem in order to
identify its root causes.
 Ishikawa Diagram
It was developed by
Kaoru Ishikawa in 1968.
 CA
U
DE SE
TA OF
IL
1
CA
US
Ishikawa
E
Diagram
2

Tardiness

PROBLEM
DETAIL 1 DETAIL 1

3
SE 1
AU SE
C AU
C
 Tra
ff ic St
ud
Fa en
Ishikawa
cto t

Tardiness
r
Diagram
Failure of
Peer the Subject
Pressure Favoritism

e
m
n r
ri o cto e r
n v a
a c h or
E tF Te ac
t
n F
 Ma
t
(B erial
Ishikawa
all

Size of
)
Diagram
Ball
Grip
Missed
Training
Free Throw
Wind Gust

er e
y n m
l a ro t
P i
v n
En
Create the fish bone
diagram from your
previous activity
 After the
identification of the
problem What’s
Next?
 We need to initiate
dialogue with
appropriate personnel.
 QUESTION
How are we going to
do these?
 QUESTION
How are we going to
do these?
 If the person involve
is close to you try to
talk to him/her before
everyone does.
Try to use anecdotes
or examples rather
than saying it
straightforward.
 Sometimes using
jokes will do the trick.
 If you have tried your
best effort and the
problem is still there. Try
to tell the problem with
the person’s superior.
Think one problem of
yours and use the
Ishikawa Diagram to
determine its roots.
QUESTIONS OR
CLARIFICATIONS