CHRIST

Deemed to be University

EMPATHY

Dr. Sachin Sinha

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⮚ What can I can do for someone in distress?

⮚ How can I help someone in distress?
⮚ How can I help that person grow in life?
⮚ I am here to ‘serve’ you - Empowerment Culture
⮚ Believe in inspiration - inspire for self-monitoring of work and progress
⮚ Affectionately nurture a collaborative relationship at the workplace
⮚ Focus on creating new futures together

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The cornerstone of Servant Leadership

● Empathy is a key practice for
the servant leader – and also a
responsibility. It entails truly feeling the
emotions of the other person and doing
so without judgement and
criticism. Empathy begins with
listening – truly being present in the
moment with someone and listening
with and
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What is it?
A profound feeling + a merciful action

Supportive companionship in distress

A DEEP UNDERSTANDING OF THE FEELINGS OF

OTHERS

COGNITIVE AFFECTIVE BEHAVIORAL

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EMPATHY versus SYMPATHY

Sympathy is when you

understand how and why a
person feels like they do, but
you’re not in their position.

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EMPATHY versus SYMAPTHY

Empathy is when you can

imagine you’re in the
other person’s shoes, so
you can share their
feelings.

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Video

● Brené Brown on Empathy

https://www.youtube.com/watch?
v=1Evwgu369Jw&feature=emb_logo

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What is the result?

RECIPIENT SOCIETY
Suffering relieved Unity
Deep gratitude Cohesion
Bonding Community

THOSE WHO SHOW EMPATHY

A sense of having done the right thing

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VIDEO

● North Group Consultants: Servant Leadership: Intentional Empathy

(https://www.youtube.com/watch?
v=0LKL_KaCINQ&feature=emb_logo)

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Ways to show Empathy

Verbal
Non-verbal
Behavioral

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3 Key Aspects of Empathy

● Empathetic accuracy: being able to sense what the
other person is experiencing from their internal
experience

● Empathetic compassion: being able to be sensitive and

tolerant to the other person’s experience

● Empathetic interaction: being able to sensitively deal

with the other person in his state of distress

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Video

● Unsung Hero
https://www.youtube.com/watch?
v=uaWA2GbcnJU&feature=emb_logo

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● In the book, Seven Pillars
of Servant Leadership,
authors James Sipe and
Don Frick state that the
servant leader “puts
people first”.

● A core competency of this

is displaying
a servant’s heart.

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● It is true communion that

brings two people onto a
common ground. When
someone is sharing their
thoughts or emotions they
are clearly aware if they are
receiving empathy. They can
feel it. They know if it’s safe
to open up more. To get to
the core of an organization in
order to better guide the
business, a leader must
practise listening with
empathy.
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● The ripple effects of practising empathy extend beyond the individual

into the organization

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How to Cultivate Empathy

● Cultivate curiosity about strangers

● Challenge prejudices and discover commonalities

● Try another person’s life

● Listen hard – and open up

● Inspire mass action and social change

● Develop an ambitious imagination

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● https://youtu.be/G9jC1ThqTNo

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Your Reaction

● Can we empathize with someone we don't like? Can we empathize

with someone who is a convicted offender? Imagine such situations
and think about them.

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Thank you…
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