CMM

Capability Maturity
Model (CMM):
 CMM is a framework for improving
processes and enhancing organizational
capabilities.
Why CMM?

IMPROVES PROCESSES INCREASES PRODUCT AND ENHANCES ORGANIZATIONAL

SERVICE QUALITY EFFICIENCY
Five Levels of CMM

Level 2:
Level 1: Initial Level 3: Defined
Managed

Level 4:
Level 5:
Quantitatively
Optimizing
Managed
Level 1 - Initial

Characteristics:
 Processes are unpredictable
 Success depends on individual effort
 Reactive approach
Level 2 -
Managed
Characteristics:
 Basic project management
processes
 Focus on planning,
tracking, and control
Level 3 - Defined

 Characteristics:
Standard processes established and
improved
Emphasis on proactive process
management
Level 4 - Quantitatively
Managed

Characteristics:
 Detailed measures of process
performance
 Process controlled and adjusted based
on quantitative feedback
Level 5 –
Optimizing
Characteristics:
 Continuous process
improvement
 Enabled by quantitative
feedback and innovative
ideas
Benefits of Using
CMM
 Improved product and service quality
 Enhanced process efficiency
 Better project management
Conclusion

 CMM is a framework for process improvement

 Five levels represent increasing maturity
 Benefits include improved quality and efficiency