GROUP 12

PAPAURAN, LEXTER
FROILAN, PIAROSE
CATHERINE
BOLANIO, MA. JIYA YSA
 QUALITY AND PERFORMANCE
MEASUREMENT
Quality Measurement
• Involves assessing the degree to which a product, service, or
process meets specified requirements and standards.

Performance Measurement
• Involves evaluating how well an organization,
department, or individual is achieving its objectives
and goals.
 FUNDAMENTAL PRINCIPLE
EFFECTIVENESS VS EFFICIENCY
> IN TQM, EFFECTIVENESS IS > IN TQM, EFFICIENCY IS
MEASURED BY THE EXTENT MEASURED BY FACTORS SUCH
TO WHICH PRODUCTS OR AS REDUCING DEFECTS,
SERVICES MEET CUSTOMER IMPROVING PROCESSES, AND
REQUIREMENTS AND ELIMINATING UNNECESSARY
SATISFACTION LEVELS, IT ACTIVITIES. IT EMPHASIZES
EMPHASIZES THE QUALITY DOING THINNGS RIGHT WITH
THE LEAST AMOUNT OF
AND VALUE DELIVERED TO
RESOURCES.
COSTUMER.
PRECISION, ACCURATE, AND
UNCERTAINTY
 PRECISION
> Precision refers to the degree
of consistency or
reproducibility of
measurements.
>In the context of quality and
performance measurement,
precision is essential for
ensuring that data or results
obtained from repeated
measurements are to each
other.
ACCURATE
> Accuracy refers to the
closeness of a measured value to
the true or accepted value of a
quality.
> In quality and performance
measurement, accuracy ensures
that data or result reflect the true
state of affairs or meet predefines
standards or specification.
UNCERTAINTY
> Uncertainty refers to the degree of
doubt or confidence associated with
a measurement result. It recognizes
that all measurements are subject to
variability and inherent limitations
due to factors such as
instrumentation, environmental
conditions, and human factors.
> In quality and performance
measurement, understanding and
quantifying uncertainty are essential
for interpreting measurement results
and making informed decisions.
Guide to ensure the quality and Performance Measures
are Precise, Accurate and Uncertain.

Standardized Processes
• Follow standardized steps and procedures for measuring quality and
performance.

Calibration and Verification

• Regularly check and adjust measurement tools and equipment to ensure

they give correct readings.

Quality Checks
• Conduct quality checks at different stages of the measurement process to
catch errors or inconsistencies early on.
 Training and Education
• Train employees on how to properly measure and record
data.

Continuous Monitoring
• Keep an eye on measurements over time to spot any trends or
changes.

Feedback Loop
• Encourage feedback from those involved in the measurement
process.

Transparency
• Be transparent about the limitations or uncertainties associated
with the measurements.
DOCUMENTATION ACCURACY
AND COMPLETENESS
 The Importance of Accurate and
Complete Documentation
• Accurate documentation ensures the integrity of information and
reduces the risk of errors and misunderstandings.

Factors Affecting Documentation Accuracy

and Completeness
• .Several factors can impact the accuracy and completeness of
documentation.

Methods for Ensuring Documentation

Accuracy and Completeness
• To ensure accurate and complete documentation, organizations can
adopt the following:
Implement Standardized review Process

• Establish clear guidelines for reviewing and verifying

the accuracy and completeness of documents.

Utilize Documentation tools and

technologies
• Employ software solutions that facilitate document management,
version control, and collaboration to enhanced accuracy and
completeness.

Provide training and

Education
• Offer training programs to improve employees understanding of
documentation requirements, quality standards, and best
practices.
Thank You for listening!