TRENDS IN INFORMATION TECHNOLOGY

HYPERAUTOMATION
Introduction to the Hyperautomation.

CRISELLE J. CENTENO
 TABLE OF
CONTENTS

01 02 03 04

IMPORTANC TRENDS AND CONCLUSIO

DEFINITION
E THREATS N
What is hyper- What are the What are the What are the key
automation? benefits today? threats and trends? takeaways?
 01
DEFINITION
Finding the meaning, origin and history of
hyper-automation.
AUTOMATION Automation is the use of
technology to perform work that
originally required human action.
Hyperautomation refers to the
used of advance technologies,
like, artificial intelligence, HYPERAUTOMATION
machine learning, and robotic
process automation, to
automate tasks that were once
completed by humans.
 DEFINITION

Hyperautomation is a method that leverages technology to maximize the automation of business

processes with the goal of digital acceleration with increased resilience, scalability, and savings.
Multiple technologies, tools, and platforms work in sync to automate every possible business
process, including:

1 2 3

Event-driven Software Additional automated Low-code/no-code

Architecture process, task, and tools
decision-making tools
 DEFINITION

4 5 6

Business process management Machine learning

Packaged software
(BPM) and intelligent business
process management suites

7 8 9

Artificial Intelligence
Robotic process Integration platform (AI)
automation (RPA) as a service (iPaaS)
IN SHORT…
HYPERAUTOMATION IS THE
END-TO-END AUTOMATION
ACCOMPLISHED BY
HARNESSING THE POWER
OF MULTIPLE
TECHNOLOGIES.
 HISTORY
Hyperautomation would not exist if not for RPA
and Intelligent Automation, and not solely
because the latter two contribute to the former.
 HISTORY
PROCESS MAPPING TASK AUTOMATION
It was introduced. Frank The Robotic Process
Gilbert is the Father of Automation including the
Process Mapping. Visual Basics for Application.

1920’s 1957 1991 1999

CAPTURE PROCESS MINING

The invention of Intelligent It is the missing link with
Optical Character process mapping and data
Recognition (OCR). science.
 The early 1920s:
• Process mapping was introduced into the Industrial
Engineering curriculum.
.

1921: Created the same year Babe Ruth achieved the homerun recor
• Frank Gilbreth: Father of Process Mapping
• Mechanical Engineer
• Made a presentation to the American Society of
Mechanical Engineers called "Process Charts: First Ste
in Finding the One Best Way"

PROCESS MAPPING
 1957:
• Russell Kirsch (and team): built the first image
scanner called a “drum scanner”

1960s: The First modern fax machine was invented

1970s: Creating the High-resolution flatbed scanner

CAPTURE
 1991: Wall Street: to make the most informed trades and
financial models, the late 80s/early 90s bankers would subscribe
to a financial data company (ex: Thomson Reuters) that would
serve up finance data on virtually anything that could be bought
and sold.
• Realized they were going to the same place, to get the
same data continuously so they made lines of code to
consolidate all the data into one table and screen
scrape/data scraping on the UI level of the finance
page
• Saved bankers a significant amount of time
every morning on data preparations

• 1993:Excel version 5: included Visual Basic for Applications

(VBA)
• VBA: automated a series of repeatable tasks that happen in
Excel based on predetermined triggers

TASK AUTOMATION
 • Process mapping has equally lacked in data and big
data as much as data science has lacked in process
or procedural context
• Process mining bridges this gap
1999:
• Will Van der Aalst: Godfather of Process Mining
• Computer scientist and prolific Dutch researcher

2000: Alpha Minor: First practical algorithm for process discovery was introduced
2009: A governing body formed to overlook the norms and standards used in this
field
2011: “The Process Mining Manifesto” was published
• Read the brief document “Four guiding principles and 11 challenges”

PROCESS MINING
 INTELLIGENT
AUTOMATION
Intelligent automation only addresses a fraction
of the tasks a business can reasonably automate.
Part of the hyperautomation definition is that a
business automates as many tasks as possible
which involves continually seeking a new
opportunities to refine processes to achieve
maximum automation.
ROBOTIC PROCESS
AUTOMATION
RPA is strictly dedicated to simplistic, routine
tasks and used in conjunction with several
other products. For a business to truly
automate every possible task, solely relying
on RPA technology is insufficient because it
only addresses a specific section of tasks.
 IMPORTANCE
02
Discussing the benefits and importance of
hyper-automation.
 IMPORTANCE

Hyperautomation provides organizations with a framework

for expanding on, integrating and optimizing enterprise
automation.

RPA owes its rapid growth, relative to other automation

technologies, to its ease of use and intuitive nature.

And because bots mirror human actions, the automated

work tasks can be measured for speed, accuracy or other
metrics used by companies to evaluate employee
performance on the same tasks.
 IMPORTANCE

Hyperautomation takes a step back to consider how to

accelerate the process of identifying automation opportunities
and then automatically generating the appropriate automation
artifacts, including bots, scripts or workflows that may use DPA,
IPA or cognitive automation components.

A complementary idea to hyperautomation is what Forrester

Research calls digital worker analytics, which also focusses on
performance and process.
 BENEFITS

FLEXIBILITY PRODUCTIVITY INTEGRATION ROI

• Since hyperautomation relies on a
multitude of automation FLEXIBILITY
technologies, organizations can
move fast the limited benefits of a
single digital technology.
.
 • By automating time
consuming tasks, employees are
IMPROVED
able to get more done with less
PRODUCTIVITY
resources and serve more valuable
roles in organizations.
With hyperautomation,
organizations can
integrate digital INTEGRATION
technologies across their
processes and legacy
systems.
 • Hyperautomation boosts revenue
IMPROVED ROI and reduces costs. With powerful
analytical tools and capabilities,
organizations can optimize the
deployment of their resources.
THREATS & TRENDS
03
Enumerating the threats, challenges and trends of
hyper-automation.
 TRENDS

INTELLIGENT
DOCUMENT
ARTIFICIAL
PROCESSING
INTELLIGENCE
INTEGRATION AND MACHINE
PLATFORMS LEARNING
ROBOTIC
PROCESS
AUTOMATION
 TRENDS
Robotic Process Automation software is an advanced tool of
technology that makes it easy to develop, deploy, and control software
bots that mimic human activities and communicate with digital
systems and software.
In general, it is similar to a bot doing such works at a very higher rate
when compared to a manual workforce.

Example:
1. Call center operations
2. Compliance reporting ROBOTIC PROCESS
3. Customer order processing AUTOMATION
4. Employee onboarding
5. Credit card applications
6. Fraudulent account closing
 TRENDS

INTELLIGENT
DOCUMENT
ARTIFICIAL
PROCESSING
INTELLIGENCE
INTEGRATION AND MACHINE
PLATFORMS LEARNING
ROBOTIC
PROCESS
AUTOMATION
 TRENDS
Software as a Service (SaaS), also known as web-based software, hosted
software, and on-demand software, is a business model where a company
host its application on the cloud which is available to the consumers.
Platform as a service (PaaS) is a cloud computing model where a
third-party provider delivers hardware and software tools to users
over the internet.
Iaas (infrastructure as a service) -is a form of cloud computing
service that offers compute, storage and networking resources on-demand,
usually on a pay-as-you-go basis. Businesses can purchase resources on-
demand and as-needed instead of having to buy the hardware outright.
INTEGRATION
PLATFORMS
 TRENDS

INTELLIGENT
DOCUMENT
ARTIFICIAL
PROCESSING
INTELLIGENCE
INTEGRATION AND MACHINE
PLATFORMS LEARNING
ROBOTIC
PROCESS
AUTOMATION
 TRENDS
AI- The theory and development of computer systems able to
perform tasks normally requiring human
intelligence, such as visual perception, speech
recognition, decision- making, and translation
between languages.

In simple words giving brain to the computer.

Arthur Samuel defined machine learning as a "Field of

study that gives computers the ability to learn without
ARTIFICIAL
being explicitly programmed".
INTELLIGENCE AND
MACHINE LEARNING
• •“The goal of machine learning is to build computer
systems that can adapt and learn from their
experience.”
 TRENDS

INTELLIGENT
DOCUMENT
ARTIFICIAL
PROCESSING
INTELLIGENCE
INTEGRATION AND MACHINE
PLATFORMS LEARNING
ROBOTIC
PROCESS
AUTOMATION
 TRENDS
Intelligent Document Processing (IDP) is an advanced
technological capability that enables organizations to
digitize and automate unstructured data originating
from various documentation sources. These include
digitized document images, pdfs, word processing files,
online forms, and more.

INTELLIGENT
DOCUMENT
PROCESSING
 CHALLENGES
It is important to pay close attention to the
“up-front” details to help ensure a smooth
implementation.
 IT IS A COMPLEX
SYSTEM
Implementing multiple automation programs is
the foundation of hyperautomation, meaning
that it is a complex system by definition. While
the technologies complement each other, it takes
time and knowledge to get everything in place,
not the easiest feat for several reasons.
ARTIFICIAL
INTELLIGENCE ISN’T
FALLIBLE
Some of the top concerns with AI technology
include privacy issues and innate biases in the
systems. Since most companies don’t design
their own AI technology, they outsource to
experienced development teams. Those teams
require realistic data to build and test programs,
meaning there’s a risk of leaking personal data
or having inaccurate training systems.
 CHALLENGES

THREAT SOLUTION

Developing and adhering to Identifying the risks and

a realistic project timeline. barriers to your effort.

Choosing the right solution

Proactively manage
from the ever-growing
the change.
marketplace of products
 CHALLENGES

THREAT SOLUTION

Being able to calculate tangible Determine what processes

and intangible ROI up front, as should be addressed early,
accurately as possible. versus which processes can wait.

Gaining stakeholder and

management support for a Rely on internal expertise.
new and unfamiliar approach.
 CONCLUSION
04
Summarizing the key takeaways and discussion in
the lesson proper.

DEFINITIO
N
Hyperautomation is the end-to-
end automation accomplished
by harnessing the power of
multiple technologies.
KEY TAKEAWAYS
IMPORTANCE
It has significant potential for impact
and companies are frustrated with
the current level of progress in their
automation efforts.
THREATS
Hyperautomation faces
threats and challenges, but
solutions can be done to
minimize these problems.
 QUESTIONS

How does the challenges

How do you see the affects the progress of What are practical
hyperautomation in the hyperautomation? applications of
foreseeable future? hyperautomation in
your daily lives?
HYPERAUTOMATION

THANK YOU!

Criselle J. Centeno
 REFERENCES
- https://www.zaptest.com/hyperautomation
- https://blog.salientprocess.com/blog/the-history-of-hyperautomation-shownotes
- https://research.aimultiple.com/hyperautomation-examples/
- https://www.datarobot.com/blog/what-is-hyperautomation/
- https://www.techtarget.com/searchcio/definition/hyperautomation
- https://www.processmaker.com/blog/6-hyperautomation-trends-2022/
- https://www.ibm.com/cloud/blog/hyperautomation-benefits-and-challenges
- https://research.aimultiple.com/hyperautomation/
- https://www.gartner.com/en/information-technology/glossary/hyperautomation