ABRAHAM SIMONS: SDM

Brief Overview:
• Highly accomplished and performance-driven professional with 20 years of IT experience with eminent leadership expertise and an exemplary record in
managing entire operations of IT infrastructure Services for different regions (APAC, EMEA, and US/LATAM)
• Management of Global Service Desks and technical teams responsible for platform such as Apps Packaging, SCCM / Imaging, Tanium, O365, VDI (Citrix,
VMWare), Active Directory, MDM (Intune, Workspace one)
• Demonstrated ability in diverse activities such as supplier management, work with quality team, engage in transition and transformation, project management
activities
• Adept in Major Incident Management – Site Lead for multiple accounts responsible for MIM

Areas of Expertise Key Projects Assignments Academics / Certifications

• Global Service Delivery • Irish-American automotive technology supplier with • MBA
• Field Services headquarters in Dublin - Aptiv • Electronics and communication engineering
• Service Desk • European multinational aerospace corporation operating in • Automation Anywhere – Advanced
the commercial aircraft, helicopters, defense and space Certification
• Robotic Process Automation
sectors – Airbus
• Operations & Quality Management • ITIL - Service Operation
• Dutch multinational corporation active in the fields of
• Process Improvement • CCNA
health, nutrition and materials.-DSM
• Team Management • MCSA
• British multinational communications, advertising,
• Client Relationship Management technology, and commerce holding compa-ny • Six Sigma Green Belt
• SLA Compliance headquartered in London, England. WPP (IBM) • Lean Sigma
• • American multinational chain of retail convenience stores,
IT Service Management
headquartered in Dallas, Texas. -7/11 (Unisys)

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