SOFT SKILLS IN

BUSINESS
Presented by: Aya El Hajji
 Outline

Introduction
1- Definition of Soft Skills
2- What Are Soft Skills in Business?
3- The Importance of Soft Skills in Business
4- Key Soft Skills in Business

Conclusion
 INTRODUCTION
Recent hiring patterns indicate that employers are placing increasing emphasis on
employees’ interpersonal and teamwork capabilities, as well as other crucial soft
skills. Regardless of the stature or industry, these skills are still necessary for all job
profiles.
Soft skills are important for gaining opportunities and also for developing new
connections in job settings.
An employee who has a high level of emotional intelligence and an ability to
understand others has better emotional bonding and teamwork skills than an
employee who is more intelligent, perhaps, but is not necessarily a team worker.
Soft skills can be learnt and developed, and they can be learned in college and
training centers too.
1- Definition of Soft Skills

Soft skills refer to a set of interpersonal,

communication, and personal attributes that
enable individuals to interact effectively and
harmoniously with others in a professional and
social context. These skills, often intangible and
difficult to measure, include qualities such as
communication, teamwork, adaptability,
problem-solving, emotional intelligence, and
leadership. Unlike hard or technical skills, which
are specific to a particular job or industry.
 2-What Are Soft Skills in Business?

• Not every business skill is quantifiable, measurable, or teachable.

Certifications, software know-how, and second languages are all
examples of important bullet points to include on your resume.

• However, some of the most valuable skills in business are honed

through interpersonal relations and on-the-job experience. These
types of skills are often referred to as “soft skills.”
 2-What Are Soft Skills in Business?

• To better understand the difference between a "hard skill" and a

"soft skill," let’s look at some examples:
Examples of Business Hard Skills Examples of Business Soft
• Data Analytics Skills
• Accounting • Delegating
• IT • Decision making
• Computer/Software • Mentoring
Programming • Assertiveness
• Foreign Language
• Emotional Intelligence (EQ)
 3-The Importance of Soft Skills in Business

Soft skills are foundational for effective interpersonal interactions,

teamwork, and leadership, contributing to the overall success and
sustainability of businesses in a rapidly evolving and interconnected
global economy. Soft skills are crucial in business for the following
reasons:

Cette photo par Auteur inconnu est

soumis à la licence CC BY-SA-NC
 3-The Importance of Soft Skills in Business

Effective Communication: Team Collaboration:

• Soft skills, particularly
communication skills, are
essential for expressing ideas,
sharing information, and
facilitating understanding
within a team or with clients
and customers.
• In a business setting, teamwork
is often essential. Soft skills like
collaboration, conflict
resolution, and interpersonal
skills help build cohesive and
productive teams.
 3-The Importance of Soft Skills in Business
Leadership and
Management:
• Soft skills are fundamental for
leaders and managers. Effective
leadership requires skills such
as communication, empathy,
decision-making, and the ability
to motivate and inspire others.
Adaptability and Flexibility:
• In today's dynamic business
environment, adaptability and
flexibility are key. Soft skills
enable individuals to navigate
change, respond to challenges,
and embrace new ideas and
technologies.
 3-The Importance of Soft Skills in Business
Costumer Relations:
• Soft skills play a significant role
in customer-facing roles. The
ability to communicate clearly,
empathize with customer needs,
and build rapport contributes to
customer satisfaction and
loyalty.
Conflict Resolution:
• Conflict is inevitable in any
workplace. Soft skills such as
conflict resolution and
negotiation help manage
conflicts constructively,
maintaining a positive and
collaborative work environment
4- Key Soft Skills in Business
• Networking:
• Building and maintaining professional
connections
• Effective communication in networking
situations

• Creativity and Innovation:

• Thinking outside the box
• Generating innovative ideas
• Willingness to take calculated risks
4- Key Soft Skills in Business
• Stress Management:
• Coping with pressure and stress
• Maintaining composure in challenging
situations

• Negotiation Skills:
• Effective negotiation techniques
• Compromise and consensus-building
 CONCLUSION

As businesses face continual change, the ability to adapt and

innovate, both driven by soft skills, becomes a competitive
advantage. Overall, soft skills are not just beneficial, they are
essential for individual career advancement, team cohesion, and the
sustained success of businesses in today's dynamic and
interconnected global marketplace.
Thank you for
Attention