BSBINM501

Manage an information or knowledge management system

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Objectives:
• To understand how and why to conduct a system review
• To acquaint with strategies to improve staff performance
• To know
• To recognize

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 Review Use of Information or Knowledge Management System

ELEMENT 3

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System Review

To review your system, you need to gather information that

will enable you to ascertain whether or not you have met the
required performance criteria.

Feedback
Work
measurement

Surveys
Observation

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System Review: include an analysis of

Operational implications

Risk

Feasibility

Budgets

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Coaching and Mentoring for Improvement
There may be times when it is not your plan that is at fault –
rather it is your staff whose performance may be causing the
plan to falter.
What can you do in these circumstances?

Mentoring
Coaching

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Recommendations

If you need to recommend upgrades to information

systems you should:
­ Identify who can authorize upgrades
­ Submit a proposal.

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Summary
An effective business information system should:
 Provide accurate information
 Provide timely information
 Provide the information that the business desires
 Eliminate any extraneous information

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Checklist:
• Can we define
• Can we cite
• Can we explain
• Can we mention

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