IS 540: Management of Enterprise

Systems
Exam Preparation
Agenda

Agenda
1 Organizational Information
2 Sample Exam

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Organizational Information (1/3)

Course grading – you have to pass the case study and the final exam to pass the course

20% 80%

Case study Final exam

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Organizational Information (2/3)

• Monday, December 11, 2023 (16:00 - 17:00)

• In-person only (exact room tba via Portal2)

• 60 minutes

• Open-book exam: You are allowed to bring and use anything but electronic devices (no
mobile phone, laptop, smartwatch etc. is allowed). Please be sensible with the material
you bring with you especially with regard to space and time restrictions – Your
summary / notes / the course slides sufficate

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Organizational Information (3/3)

Please proceed with the course evaluation: Evaluation Link

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Agenda

Agenda
1 Organizational Information
2 Sample Exam

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Content Information

• 60 points = 1 point per minute

• Case study driven: You are asked to apply the knowledge gained throughout the course
to a case that is outlined in the exam (~ 1- 2 pages case description)

• All course content (incl. guest lectures) is relevant.

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Some Advices

• Please carefully read the task and answer what is really asked for step by step

• Use the points as orientation for the length of your answers and for your time
management

• Typically, you earn half the points for the explanation of the concept(s) and half the points
for the case link

• Ensure that your answers are linked to the case (if the tasks ask for it)

• Do not only copy text from the case description

• Ensure that your argumentation can be easily followed and explicitly state what you want
to say

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Sample Exam

Process mining at Lufthansa (1/2)

The Lufthansa Group is the fourth largest

airline worldwide. Yet, it does not perform well
in terms of customer service. In 2018,
Lufthansa Group CEO Carsten Spohr frequently
emphasized that their service did not meet
customers’ expectations especially regarding
punctuality. One important driver of delays
and thereby costs for Lufthansa is the
turnaround process, i.e., the time for an
airplane being on the ground. The figure shows
the key activities involved in such a
turnaround.

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Sample Exam

Process mining at Lufthansa (2/2)

After discussing several options, Lufthansa decided to try process mining as a technology to
identify and improve the current problem points in the turnaround operations. To this end,
Lufthansa contacted Celonis and they decided to launch an initiative to implement process
mining at Lufthansa with the following objectives:
• Increase the transparency of processes
• Depict existing processes in the most granular possible level of detail
• Increase the efficiency of these processes
• Ensure on-time departure of the first flight of an aircraft of the day
Acknowledging that Celonis had no previous experience with aviation-specific processes and
that Lufthansa’s CEO was not entirely convinced that process mining could help the company,
a small pilot project, a so-called proof of value project, was started. The cleaning process
during airplane turnaround of the Munich airport was chosen as the sample case and a Center
of Excellence (CoE) was introduced as leading unit of the pilot project .

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Sample Exam – Task 1 (1/2)

Which type of software products are required to process the following questions?
Please (1) name the type of information system, (2) provide an example in context
of the case after the completion of the pilot project, and (3) shortly explain your
choice. 4P
Important: Don’t answer the question itself.
A) What step is the bottleneck in the cleaning process?

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Sample Exam – Task 1 (2/2)

Which type of software products are required to process the following questions?
Please (1) name the type of information system, (2) provide an example in context
of the case after the completion of the pilot project, and (3) shortly explain your
choice. 4P
Important: Don’t answer the question itself.
A) What step is the bottleneck in the cleaning process?
• Name information-centric 1P
• Name process mining 1P
• Justify process mining 2P

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Sample Exam – Task 4 (1/4)

What determines the individual’s adoption of process mining in the pilot

project? Please analyze the process mining pilot project from an individual
perspective using a suitable model. 26 P

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Sample Exam – Task 4 (2/4)

• Choose UTAUT 2P
• Describe independent variables, mediating variable, and dependent variable
6*1.5P
• Application for independent variable 4*1.5P
• Describe moderating variables 4*1.5P
• Apply one moderating variable 1*1.5P
• Summarize findings 1*1.5P

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Sample Exam – Task 4 (3/4)
Lectu
r e 6, S
l ide 2
1

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Sample Exam – Task 4 (4/4)
Lectu
r e 6, S
l ide 2
2
Performance  The degree to which an individual believes that using the system will
Expectancy help him or her to attain gains in job performance.

Effort  The degree of ease associated with the use of the system.
Expectancy

Social  The degree to which an individual perceives that important others

Influence believe he or she should use the new system.

Facilitating  The degree to which an individual believes that an organizational and

Conditions technical infrastructure exists to support use of the system.

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Your questions regarding the final
exam

• If you have any questions afterwards, please use the

Ilias discussion forum
• All questions posted until Tuesday, December 5,
2023, 11.59pm will be answered

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 Good luck and thank you!

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