CMC-3 Controller Fault Troubleshooting

(Synergy application)
Once the lift is swithed to normal, the controller CMC-3 have 10 fault codes (*0, *1, …, *9) shown on the
displays that are very useful to detect and solve the different poblems that could ocurr.

Controller CMC-3 electronic board has also a led that iluminates in case of fault.

We have two groups of faults depending if they are blocking or not-blocking. Not-blocking ones disappear
if the fault cause disappears too; blocking ones disappear after a CMC-3 control board reset, of course if
the cause has also disappeared.

This troubleshooting instructions are specific for Synergy application, or for lifts with drive traction.

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 Fault 0 Door signals or blocking signals

*0 The doors are open and the controller is not Yes

trying to close them
Not-blocking
Check final open and closed door signals working and
wiring; remeber these signals are normally closed that open
No when the doors are open or closed.

Check that the fotocell or light courtains work

correctly and are correctly connected. Check
that these devices are not constatly activated. Yes
Check that the selection swithes on the car
electronic board are correct. Try to disconnect
these devices.
If the problem is the light courtains or the fotocell, solve it

No

If the temperature sensor installed at the control

panel closes its contact, the controller shows this Yes
fault code and the car remains with open doors.
Check this issue and in case of doubt,
disconnect it.
Solve if the problem is the connection or the configuration
No
Yes
Check that the loadweight device is working
and the connections are correct. Remember that

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overload signal is normally open. Try to No
disconnect this device. Solve the problem regarding this device, connections and
programming

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 Fault 0 Drive

*0
Not-blocking The drive Control Techniques - Yes
Emerson is in fault status. The
red led is blinking

Solve the fault at the drive

No
Yes
Control status red led at
the drive is off
Power supply is not
No coming to de the drive

Control status red led at Yes

the drive is on. The drive
status is OK
The controller is not recieving the OK signal that comes
from the drive. This signal is a contact that is closed
when the drive is OK and is connected to connector
X27 of the control electronic board (pin3 and pin4; AV
and +24 respectively). Check this connection.

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Fault 1 Contactors test fault

*1
Blocking

The memories may be wrong programmed because

contactors are not tested by the controller, it only send signals to the drive which is the
responsible of the contactors

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 Fault 2 Run direction inverted /
Both position swithes (CMB, CMS) are actuated at the same time
*2
Both position swithes
Not-blocking (CMB, CMS) are Yes
activated at the same
time
Position switches are contacts normally
No closed, they are activated by the car cam at
the extreme landings (up or down), only one.

Yes
One of the position
switches is actuated
No Yes
When the controller tries
to go up, the lift goes
donwand vice versa
Run direction is inverted
Control board could be
damaged No

Position switch up
(CMS) is connected as
position swich down
(CMB)

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 Fault 3 Inspection and recall run

*3 Terminal 3 and 4 (F6

and EMERG) of
Yes
The status is “inspection” from the
car. Remember that it is necessary
coonector X11 of Inspection that the connector X11 of control
Not-blocking control board are board is connected to operate from
jumpered. Car top selector is in the car in inspection run
position:
No

Aditional door safety relay is on, Yes Normal

the led red led is lighting (Only
in case of “reduced top
dinstance”)
No
Provisional operating
pushbutton box is connected to
X11 terminal of the control
board.
No
- Check wiring, even internal, of
the car pushbutton box
“F6” and “EMERG” terminals of X11
- Car board may be damaged
connector close through the contact of
this device. It is necessary to press the - Control board may be damaged
button and see that the red led does
not light. - Control and car board
communication is not correct
Yes
The actual status is “rappel”
or “recall” from the control
board

The status is “rappel” or “recall”

from the control board. It is
necessary to connect the connector

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X11 of the control board, which is
a jumper between Terminal 3 and 4
(F6 and EMERG)

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 Fault 4 Doors safety circuit has been open while the car was moving

*4
Yes
Not-blocking One of the landing doors
has been open while the
lift was moving, so the
door safety circuit has The fault remains while the landing door is open,
open while the safety circuit is open. After closing, the lift
will continue in normal operation

No

Yes
The lift is leveled with
the doors not completely
open
During opening in advance operation, the relay SR signal
has failed, maybe because of the magnets or the magnetic
No sensors K1, K2. Check the circuit regarding opening in
advance operation
- Check the safety circuit
connectors at the control board
- The control board may be
damaged

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 Fault 5 Doors can not be open

*5
Not-blocking When the control board tries to No
open doors, signals TO or TOD
the doors do not open
The signals TO or TOD coming from the connectors W8 and W7 of the control
board are not correctly wired to door operator input to open doors.
Yes
If the door operator is Selcom Eco/Midi/Supra, remember that the switch 1 has to
be off, which means in normal operation
Doors safety circuit Yes
opens

No
- Door operator does not open
doors correctly. Check
adjusments regarding speed,
learnin operation, power supply
- Doors safety circuit is not
(remember, it has to be higher
corrected wired or it is jumpered
than 200 V)
- Control board may be damaged
- Control board may be damaged

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 Fault 6 Controller error counting position magnets (error in magnets or magnetic sensors)
The fault has ocurred near floor
*6 level Yes
No
Not-blocking
Yes Yes
No The fault ocurr just when the car The car is
has left an extreme floorlevel completely
levelled
- Check the working distance
between the magnetic sensors (FT
The fault always ocurr at the No or FS and FI) and the magnets
same floor - The control board may be
damaged
Yes
No

- Check all magnets al placed - Check connection of - Check that deceleration

Check magnets at
correctly
that floor
- Check connection and working
distance of the magnetic sensors
- Check that all grounds,
shieldings and filters are
correctly connected.
- Control board may be damaged
position switches (CMS,
CMB) and check that there
are no rebounds
- Check and modify if it exist
simultanity when a magnetic
sensor is detecting a magnet
and the camb activates a
position switch (CMB, CMS)
magnets are placed at the proper
distance of the levelling
magnets
- Check all the drive
adjustments regarding speed,
acceleration, decelerationa...
- Check that the brake works
correctly
- Check rope adherence

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 Fault 7 Doors can not be closed

*7
Not-blocking When the control board tries to No
close doors, signals TU or TUD
the doors do not open
The signals TU or TUD coming from the connectors W8 and W7 of the control
board are not correctly wired to door operator input to open doors.
Yes
If the door operator is Selcom Eco/Midi/Supra, remember that the switch 1 has to
be off, which means in normal operation
The doors close Yes
completely
No
No Door safety circuit closes

Yes - Door safety circuit is

Check door mechanical working not correctly wired
- The door operator is closing - Control board may be
too slowly and the time to close damaged
doors, programmed in the
control board finishes before
closing. Check operator
adjustments regarding speed
and power supply (remember, it
has to be higher than 200 V)

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- Control board may be
damaged

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Fault 8 Sensors do not detect magnets / Sensor detect magnets permanently
Control and car board communication failure / Sensor failure in levelling run
*8
No Al dar la maniobra orden de subir Control board tries to
Blocking The fault ocurrs without No move the car (K1 or K2),
o bajar (K1, K2) el ascensor se
run command from the but the car remains at
mueve, y se detiene con esta
control board floor level
avería

Yes
Check magnets No
and magnetic Magnet impulses are coming
sensors to the control board
Yes Yes
Yes Run contactors
No
- The car moves too slowly and maximum magnet SP1 and SP2
detection time has been reached. Check drive are coming in
parameters and controller parameters.
- Control board may be damaged

Control and car board - Brakes do not open - 220 Vac are not coming to
communication board run contactors SP1, SP2
- Ropes are sliding around the from the control board
- Check traveling cable traction sheave
connection and status - 24 Vdc command signals
- Drive is not correctly are not coming to the drive
- Car board may be damaged parametrized or it is damaged from the control board
- Control board may be (connectors X27, X28)
damaged

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- Contactor RE1 is not in,
check 220 Vac from control
panel

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 Fault 9
Program error / Safety circuit open
*9
Not-blocking

Safety circuit is open Yes Check safety circuit contacts:

final limit switches, safety
gear switches, stop...

No

Replace control board. Yes

Replace program memories
The fault remains

No

Control board was damaged

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