Information type ： Confidential

Company ： PT. Adaro Logistics

Information owner ： NTTDATA Business Solutions

NTT DATA Business Solutions

SAP Inventory Barcode System Solutions

for PT Adaro Indonesia

October, 2023
We Transform. SAP® Solutions into Value
Table of Content

Company Profiles Propose Solution & Scope

Project Methodology &

Project Plan Support
Approach
#1 Company Profile
NTT Group Business

• NTT Group offers full stack, full life cycle services, including consulting across
applications, managed ICT, data center networks and telecommunications (Holding Company)
through our companies worldwide
NTT DOCOMO, INC.
Revenue*: USD 109 billion
NTT R&D

NTT Corporation • Employees: 310,000+ Operating Income*: USD 14 billion

CEO: Jun Sawada • Revenue: $109B
Nippon Telegraph and Telephone East Corporation Global Presence: 88 countries & regions
Nippon Telegraph and Telephone West Corporation Employees: 310,000+ worldwide
NTT Inc. • Employees: 180,000+
CEO: Jun Sawada • Revenue: $41B Network Coverage: 190+ countries &
regions
Subsidiary Companies: 919 worldwide
Data as of March 31, 2020

NTT DATA Corporation 2 • Employees: 130,000+ NTT Ltd. 1 • Employees: NTT Communications 3
CEO: Yo Honma • Revenue: $21B CEO: Jason Goodall 40,000 (Japan business)
• Revenue: $11B CEO: Tetsuya Shoji

Innovation Initiatives: NTT Venture Capital, L.P. + NTT Disruption + NTT Research, Inc. 4

*1 NTT Ltd. Integrates Dimension Data, NTT Com (ex Japan), NTT Security and 25+ Other Subsidiary Brands
*2 NTT DATA is a publicity traded company, NTT, Inc. has a 54% ownership share
Note: *Revenue of JPY 11,899.4 billion converted to USD
*3 NTT Communications in Japan only by NTT Group and Operating Income of JPY 1562.2
*4 NTT Research Inc. operates outside of Japan and is part of the NTT R&D organization billion converted to USD by NTT DATA

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 Milestones

2017 Capital alliance with NTT Data​

2018 1st Cloud Customer (MRT & BAKTI)​
2018 1st City Government​
PT NTT Data Business Solutions
“Move as one NTT Data”
2018 1st Big Data Project​ 2021
2018 1st Joint project with NTT Data & NTT Group​
2018 1st Migration & manage cloud services​
2019 Transformation to multi platform provider​
2020 Closer collaboration among NTT Group​ 2017 - 2020

2010 1st Customer​ 2014 - 2016 2014 200+ Employee​s

2010 50+ Employee​s 2015 ISO 9001 : 2008​
2011 1st State-Owned Enterprise Customer​ 2016 300+ Employees
2012 100+ Employee​s 2016 Best HANA Partner​
2013 Telkom Supplier Award 2010 - 2013

2009 Founded

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 Over

6
TH

SOME KEY > 30,000

Place in Gartner
130,000
FACTS ON Ranking of TOP 10
global IT Service
Providers
IT professionals at PROJECTS
CONSULTING AND
your assistance

NTT DATA
TRAININGS PER YEAR

Services in
More than

16,000 58 460

OVER
SAP experts
within the
NTT DATA Group Countries SAP S/4HANA
PROJECT

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Analyst Reports on NTT DATA as Leader

IDC MarketScape: Asia/Pacific SAP Implementation Services

Everest Group, S/4HANA Services PEAK Matrix Assessment 2021
Vendor Assessment

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HANA Managed Services Centers Local Intimacy, Global Scale
Local culture | Legal knowledge | More than 15 languages

Oslo, NO Horsens, DK
Eindhoven, NL Poznan, PL Cluj, RO
Glasgow, UK Bielefeld, DE Moscow, RU
Montreal, CA Paris, FR Bautzen/ Dresden, DE
Palo Alto, US Princeton, US Lisbon, PO Zurich, CH Budapest, HU
Cincinatti, US Barcelona, ES Praha,CZ Istanbul, TR Tokyo,JP
Seville/Murcia/Salamanca, ES Shanghai, CN
Guadalajara, MX Noida, IN
Mexico City, MX Hyderabad, IN
Puebla, MX Bangalore, IN
Kuala Lumpur, MY

Indonesia, ID
Trujillo, PE

Tucuman, AR

Some of our Data Centers Worldwide…

…plus Worldwide
Bielefeld Kuala Lumpur Bautzen Poznan Cincinnati
NTT Group Facilities
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NTT DATA Business Solutions - Portfolio

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SAP Partnership and Ecosystem – Ongoing Investment

SAP Global SAP SAP

SAP Innovation
Partnerships Certifications Specializations

• Global Strategic Services
Partner
• Global Platinum Reseller*
• Global AMS*
• Global Hosting*
• Services
Global Cloud Provider*
• Global Security Partner
New
 NTT/SAP Strategic
Relationship
 Global Partner for Qualtrics
Cloud Solutions*
 Global Partner for SAP Enable
Now*
*) NTT DATA Business Solutions
• SAP Certified • SAP HANA and S/4HANA • 22 own industry solutions
» HANA and S/4HANA • SAP RISE with SAP S/4HANA including specific enhancements
» Cloud Services Cloud • 12+ Accelerators
» Hosting Services • SAP Analytics • Various Solutions on SAP App
• SAP Intelligent Technologies Store
» Application Management
• ML, Intelligent RPA, • Best practices development
Conversational AI partner
» Run SAP Implementation
• IoT • ~ 50 RDS solutions in place (~15
» SAP Reseller SAP certified)
• Various SAP Industry vertical • Blockchain
• Early adopter of major SAP
templates based on “Model • SAP Analytics Cloud technology inventions
Company” approach
• SAP Business Technology
Platform
• SAP ARIBA, Hybris, IBP,
C/4HANA, BPC On Cloud

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Local Resources

300
Indonesia

Local Consultant.
Certified Consultant

NTT.Managed Services

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Our Customers | NDBS Indonesia

PT Lautan Luas Tbk

Genting Oil & Gas Pte Ltd

OVERSEAS PROJECT

PT Kirana
Megatara PT Krakatau
Steel

and more…

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Our Customers
Mining
 Our Competency
WMS Implementation
(Enhancement & Barcode)
 Proposed
#2 Solution & Scope
Background
 Adaro Indonesia membutuhkan system barcode sebagai solusi untuk optimasi proses
pengadaan hingga pemindahan barang. Adapun proses yang akan menggunakan system
barcode antara lain:
 Purchase Order
 Goods Receipt In Transit
 Transfer Posting Out
 Transfer Posting In Site
 Goods Issue

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 Scope Detail
Following the scope of work of SAP Enhancement Project :
Jenis Sistem SAP S/4HANA 1809 Version
Berikut adalah yang termasuk scope dari jasa dukungan :
 SAP Material Management (MM)
Lingkup Modul  SAP ABAP
 SAP BASIS

Jasa Dukungan SAP Inventory Barcode System Solutions

Bahasa bisnis untuk komunikasi dan sistem Pendukung Produksi adalah bahasa
Dokumen Deliverable
Inggris.

Mode Support Hybrid

Periode Jasa 12 Minggu (10 Minggu Implementasi + 2 Minggu Support)

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Benefits Mobile Data Entry

1.Traceability
Customers are looking for ways to keep track of their
products from safety perspective and an efficiency
perspective

2. Visibility
Overall visibility of warehouse activities

3. Increased Throughput with Integration

Direct Communication between SAP and RF Device

4. Improved Labor Productivity

Warehouse management systems can also leverage the
power of labor management solutions.

5. Reduced Paperwork
Retail companies can be hindered by their manual or
paper-based processes

6. Accuracy
Less Error by using scanner for data entry and
verification

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Adaro Indonesia Requirement

Barcode Transaction for Goods Movement

Barcode Transaction for Goods Movement NTT – SAP Enhancement Project

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Enhancement Solution

Purchase Order
Purchase Order Goods Receipt Transfer Reservation
Posting

Purchase Order Goods Receipt in Transit Transfer Posting Out Transfer Posting In Site Goods Issue

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Object Enhancement

No Object Category Complexity Remark

1 Enhancement Barcode Form PO Form Low Tambahan label barcode pada form
2 Enhancement Program Goods Receipt dari PO Enhancement High
3 Enhancement Barcode Form Goods Receipt Form Medium Tambahan label barcode pada form
4 Enhancement Program Goods Transfer Posting Out Enhancement High
5 Create/Enhancement Form Transfer Posting Out Form Medium Asumsi tidak ada form TP Out
6 Enhancement Program Goods Transfer Posting In Enhancement Medium
7 Create/Enhancement Form Transfer Posting Out Form Medium Asumsi tidak ada form TP In
8 Create/Enhancement Form Reservation Form Low Tambahan label barcode pada form
9 Enhancement Program Goods Issue ke Reservation Enhancement High
10 Print Label Barcode Enhancement High

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Screen Preview – Barcode Goods Movement Transaction

NTT DATA Business Solutions | Indonesia 25.04.2024 22

Screen Preview – Print Barcode Label

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Proposed Scope of Works & Assumption

1. Barcode solution will be implemented at PT Adaro Indonesia Office Jakarta

2. Configuration is done only in SAP GUI MM Modul.

3. Work related to standardization and completeness of master data outside the scope of the project.

4. Procurement of licenses and compliance related to licenses outside the scope of the project.

5. Support 2 (two) weeks after Go-Live.

6. Infrastructure and accommodation will be provided by Adaro Indonesia if direct/face to face work
is required.

7. Delays that occur beyond the responsibility of the consultant, may result in additional working
period with the Change Request (CR) process (which can be applied after the agreement is in the
discussion process).

8. In accordance with point 7 above, the process of document approval or decisions during the
project, can be agreed within 2 days at the latest
Proposed Barcode Device

Zebra TC20 Zebra ZT200

Series Series

Specification Sheet Specification Sheet

Description
Our proposed mobile device is barcode scanner & barcode printer.
We provide proposed number of mobile device needed as follow:
 Each warehouse site have minimum 1 printer & 1 barcode scanner
 Project

#3 Methodology
& Approach
SAP Activate Plus | Management Summary

 SAP Activate Plus is an industry agnostic Project Methodology that embodies an agile, modular framework for migration or
implementation of SAP solutions.
 SAP Activate Plus is based on SAP’s Activate methodology enhanced by Project Management (based on PMI) as well as a solid
Organizational Change Management approach, to cover all Project dimensions.
 It delivers a robust system of practices, techniques, procedures and guidelines.

 By combining PMI (PMBOK) for project management with SAP Activate, the SAP Activate Plus Methodology ensures adequate support for
project management teams through out every stage of a project. Beginning with Discovery phase, and then through Prepare, Explore,
Realize and concluding with the Run phase, Activate Plus supports continuous improvement of the SAP solution.
 Beyond Waterfall Model, SAP Activate Plus can also be tailored to implement SAP Projects using the Agile method.

NTT DATA Business Solutions | Indonesia 25.04.2024 27

SAP Activate Milestones
EXPLORE DEPLOY
 Solution prototype baseline system for Solution Validation  Data conversion completed
workshops ready  End user training completed
 Solution walk-throughs completed  Production environment fully set up
 Completed business process design  Support organization established
 Completed functional gap analysis  Organization readiness for transition
 Mapping of process to solution completed confirmed
 Defined IT landscape and technology design  Go/no-go decision secured
 Organizational Change Management Communications plan  Go Live activities conducted
defined  Post-production support via “extra-care”
 Project team trained provided
 Phase quality assessment conducted  Project closed

Prepare Explore Realize Deploy Run

REALIZE
PREPARE
 Solution Configuration completed
 Project scope defined Run
 Business users reviewed and accepted
 Project team staffed and trained • System
functionality
 Project team organization, operation
 Integration testing of a release complete
responsibilities, and location support
 Data Migration testing conducted • Documentation
established
 Project team and key users trained • Continuous
 System retirement objectives,
 End user system infrastructure ready improvement
mandates, and constraints defined
 User acceptance testing completed
 Development environment
 Technical testing completed (including
established
performance, load, high-availability)
 Training budget and approach
 Phase quality assessment conducted
agreed
 Readiness for production release confirmed
 Key stakeholders for
NTT DATA Business Solutions | Indonesia 25.04.2024 28
communications identified
SAP Enhancement Project – Project Flow

Get Detail Blueprint Configuration & User Acceptance

End User Training Go Live
Requirement Documentation Test Test

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 Proposed Deliverables
Phase Project Activity Deliverables Document
PREPARE  Project Charter  Berita Acara Serah Terima (BAST) Prepare Phase
 Develop Project Plan
 Kick-off Meeting

EXPLORE  Program Design Workshop  Berita Acara Serah Terima (BAST) Explore Phase
 Program Design Confirmation  Program Design Document
 Sign-Off Program Design Document
REALIZE  Develop Report, Interface, Conversion,  User Acceptance Test (UAT) Document
Enhancement, Form, and Workflow  Berita Acara Penyelesaian (BAST) Realize Phase
 Internal Test
 User Acceptance Test (UAT)

DEPLOY  Transport to Production  Berita Acara Serah Terima (BAST) Go-Live Phase
 Functional Specification Document  User Manual Document
 Technical Specification Document  Functional Specification Document
 User Manual  Technical Specification Document
 System Go-Live
 End User Training

RUN  Issue log  Berita Acara Serah Terima (BAST) Run Phase

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RACI Matrix

Fase Deliverables NDBS AI

Project Charter RA CI
Project Kick Off RA RA
Prepare & Explore Project Infrastructure CI RA
Program Design RA CI
Change Management Plan CI RA
User Acceptance Test CI RA
Realize
Organizational Alignment CI RA
Transport to Production RA CI
Deploy
Authorization Role RA CI
User Manual
Go Live RA CI
Run
Post Go Live Support RA CI

R = Responsible A = Accountable C = Consult I = Inform

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 Phase Activity NDBS DSN
Project Charter RA CI
Prepare
Kick Off RA RA
Program Design RA CI
Explore
Change Management Plan CI RA
Development RA CI
Unit/Functional Test RA CI
Realize
System Integration Test RA CI
User Acceptance Test CI RA
User Manual Document RA CI
Authorization Role Matrix CI RA
Deploy
End User Training RA CI
Transport to Production CI RA
Go Live RA RA
Run
Support RA CI
Proposed Project Organization and Resources
Steering Committee

• AI BoD
• NDBS BoD

Project Manager
Project Officer
• AI Project Manager
• Project Admin
• NDBS Project Manager

Consultant User
Functional Technical Business Process Owner Key User

• MM Consultant • ABAP Consultant • Inventory & Warehouse • Inventory & Warehouse

• Basis Consultant • Procurement • Procurement

IT

• Infrastructure
• Basis

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#4 Project Plan
Enhancement Project – Proposed Project Plan
M1 M2 M3 M4
Project Phases
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

Prepare
- Kickoff Meeting
- Project Charter

Explore
- Program Design Workshop
- Program Design Confirmation

Realize
- Development
- Unit/Functional Test
- System Integration Test (SIT)
- User Acceptance Test (UAT)

Deploy
- Transport to Production
- End User Training
- Go Live

Run
After Go-Live Support

10 weeks Implementation & 2 Weeks Support

Months Implementation
Project
Duration
Project Monitoring and Control
The activities and the progress of the project should be monitored and managed through well
procedures to ensure that the project goes in the right track and any issues occurred can be
solved early. The following activities will be executed to monitor activities and progress of
project:

Type of meeting Schedule Activity

Steering Committee Monthly  To report the progress and issues
Meeting to the management
 To solve non-technical issues

Project Management 4 times / month (weekly)  To evaluate and monitor the

Meeting progress and issues
Workgroup Meeting 4 times / month (weekly) or  To evaluate and monitor the
as needed progress and solve technical issues

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Issue Management
An issue:
 Everything stops or slows down project progress
 A problem unresolved by individual/team
 Anything unplanned happens, affecting the project negatively

No Escalation Level Escalation Management

1 Level 1: Project Team Managed by project team. If project team cannot resolve issue, then
project team or team lead escalates to Project Manager

t i o n
c al a 2 Level 2: Project Manager Project manager manages issue and take problem resolution. If
Es d u re Project Manager cannot resolve issue, then Project Manager
r oce escalates to Project Director
P
3 Level 3: Steering Steering Committee is the highest level to take decision for problem
Committee resolution.

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Critical Success Factors

 Business Blueprint (Explore Phase)

Adopt SAP Standard Processes/Functions

Fast Decisions
 Change Management

Commitment to Changes
Manage Resistance for Changes (Main Obstacle of Implementation)
Acceptance of Decisions
End-Users Training
 Availability of Employees

Good Knowledge of the Present Situation

Competence to Take Decisions
 On-Time Availability Infrastructure (Project Room, Network, SAP Servers, Storage,
etc.)
 Data Migration and Help Desk

NTT DATA Business Solutions | Indonesia 25.04.2024 38

#5 Support
Troubleshooting Methodology

02
Problem Analysis
03
Decision Analysis
04
Potential Problems
To Find Root Cause To Select Best Fix, Analysis
Problem Management Effective Decision Making To avoid future Problems
Risk Management
• To Avoid Jumping to Cause • To Balance Benefits & Risk
• To Avoid Jumping to Cause

01
Situational Appraisal Describe Problem State Decision
• What do we need to decide?
Set Triggers
• Set trigger for contingent actions
• State the Problem
To Clarify & Prioritize Situation • Specify the problem • What are we trying to do?
Plan Issue Resolution
Plan Contingent Action
• Identify Concerns Identify Possible Couse Clarify Purpose • Prepare action to reduce
• Set Priority • Use Knowledge & Experience • Develop objectives likely effects
• Plan Next Steps or .. Distinctions & Change • Classify into musts & wants
• Plan Involvement Take Preventive Action
Evaluate Alternatives • Take action to address likely
Evaluate Possible Causes
• Generate alternatives causes
• Test possible causes
• Determine most • Screen through musts
probable cause • Compare against want Identify Likely Cause
• Consider causes for potential
Assess Risk
problem
• Identify adverse consequences
Confirm True Cause
Make Decision Identify Potential Problem
• Verify assumptions,
• Make the best • State the action
observe or try a fix
• Balanced choice • List potential problem
& monitor

PT. NTT DATA Business Solutions Indonesia 25.04.2024 40

Call Flow Support

SAP Global Support

Level 2

Support
Manager

Level 1

Level 3

Solution
Database

PT. NTT DATA Business Solutions Indonesia 25.04.2024 41

 Local Presence
On-Site Remote
SUPPORT SUPPORT

This service is carried out

This service is carried out remotely in solving problems
onsite in solving problems related to the SAP system
related to the SAP system

PT. NTT DATA Business Solutions Indonesia 25.04.2024 42

Support Management

Head Managed
Escalation Flow Services
+62 21 29004532

Support Management
Rio Seto Wardhana rio.wardhana@bs.nttdata.com

Escalation Management
Manager Managed
+62 877 7505 1215
Services
Indrayani Mispar indrayani.mispar@bs.nttdata.com

Helpdesk Support / +62 21 53167199 , +62 878

Channel Contact Description
Call Center 0876 0249
Working Hour : Dwi Nurmaulidia Support.id@bs.nttdata.com
Helpdesk / Call 09.00 – 18.00
+62 21 5316 7199
Center WIB,
Monday - Friday

Helpdesk – Mobile 24 jam, Monday –

+62 878 0876 0249
Phone Sunday
E-mail Support.id@bs.nttdata.com 24 jam, Monday –
Sunday customerportal.itelligencegroup.com
Solution Manager customerportal.itelligencegroup.com 24 jam, Monday –
Sunday

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