CIVIL ENGINEERING DEPARTMENT

“ EVALUATING SPATIAL AND TEMPORAL

VARIATION IN USER’S PERCEPTION FOR
PUBLIC TRANSPORT SYSTEM IN
DEVELOPING NATION:
A CASE STUDY OF TIER 1 CITY OF PUNE ”“

Date : 22-02-2024

Group Members
AYUSH KAUL TANMAYEE DESHPANDE

112101006 112101012

DEEP GHADIA ONKAR SHINDE

112101015 112101064

RADHA SHINDE
GUIDED BY
112101065
Dr. Chintaman Bari 1
 1 Introduction

2 Literature Review

AGENDA Objectives
3

4 Methodology

5 Progress

6 References

2
Source : Times of India Source : The Pune Pulse

09
3
 Public Transport Scenario
INTRODUCTION Before Metro

PMPML Buses

Need and Situation to Bring

Metro in Pune
Tier I cities
>2 million (National
Urban Transport Policy)

Foreground Situation of Metro

in Pune
• 2 routes in operation
• 33.2 km in working
condition
• 5% ridership (Potential:
25 – 35%) 4
LITERATURE REVIEW
A Comprehensive Summary and Analysis of the existing research and literature.
Sample
Author & Year
Echaniz, E., Cordera, R.,
Rodriguez, A., Nogués, S.,
Coppola, P., and dell’Olio, L.
(2022)
Subeh Chowdhury
Yuval Hadas
Vicente A Gonzalez
Bart Schot (2017)
"Shalini Rankavat
Ananya Reddy Gurram
Digvijay S. Pawar
Vivek Kushwaha(2020)"
Zalina Mohd Ali, Munira
Ismail, Nur Riza Mohd Suradi,
Aida Shafawati Ismail (2015)
Title Parameters Findings
Size
Use of hybrid buses, Access time to the bus stop, Egress time
from stop to final The results show that overall user satisfaction with the service
Spatial and temporal variation of user destination, Vehicle cleanliness, Ease of transfer, Information at decreases at peak times of the day,
808
satisfaction in public transport systems stops, On-board information, Bus comfort, Reliability, Driver experiences more variations in lines with lower frequencies
friendliness, Quality of stops, Information on the mobile phone and can depend on the direction and location of the trip.
application, Heating/air conditioning, Noise
Network Integeration
Public Transport users and policy makers
Information Integeration A recommendation to policy makers is to consider making
154 perceptions of integerated Public
Route Optimization and Synchronization transfer waiting times a key focus in planning.
Transport Systems
Frequency of use
Study of COVID-19 impact on users
perception for transport modes choices in
Safety Measures, Health and Hygiene, Travel Time, The drop in the choice distribution of the metro (68%) is more
2008 India
Understanding Congestion Levels, Factor of Comfort than that of bus users (53%).
Improving facilities from time to time will make the customer
Importance-performance Analysis and satisfied with the service provided by the organization, every
Comfort, security, punctuality, drivers, ticket price, services, and
200 Customer Satisfaction Index for Express change made should be aimed to give satisfaction to
staffs at the counter.
Bus Services customers.
5
RESEARCH QUESTIONS

1 What the users’ perceived about Pune Metro?

2 Did the users’ perception vary spatially and6 temporarily?

3 What is the importance satisfaction matrix for the users?

4 How to increase the ridership of Pune Metro?

OBJECTIVES

Objective I Objective II Objective III Objective IV

To assess spatial variation To evaluate the temporal To investigate important To propose policy
in Metro users’ perception variation in Metro users’ and satisfied factors recommendations for
of Pune perception of Pune according to the users’ improvement in the
Metro’s usage

7
 Final
Questionnaire
Pilot Survey Data
Collection

04
03 05
Questionnaire
Preparation Data
02 06 Analysis
Methodology
01 07

Literature Results and

Review Conclusion

8
 PROGRESS
https://forms.gle/ZJiEbfMbURQiAa5Y7
9
Number of Samples

(Source: Saw et al. 2020)

Approximate Sample Size: 400

10
Time Plan
January February March April

Literature Review

Questionnaire
Preparation
Pilot Study

Data Collection

Data Analysis

Report Writing

Completed In Progress Proposed

11
REFERENECES • Ali, Z. M., Ismail, M., Suradi, N. R. M., and Ismail, A. S. (2009). “Importance-performance
analysis and Customer Satisfaction Index for express bus services.” World Congress on Nature
and Biologically Inspired Computing, NABIC, IEEE, 590–595.
• Chowdhury, S., Hadas, Y., Gonzalez, V. A., and Schot, B. (2018). “Public transport users’ and
policy makers’ perceptions of integrated public transport systems.” Transport Policy, Elsevier
Ltd, 61(October 2017), 75–83.
• Echaniz, E., Cordera, R., Rodriguez, A., Nogués, S., Coppola, P., and dell’Olio, L. (2022).
“Spatial and temporal variation of user satisfaction in public transport systems.” Transport
Policy, 117, 88–97.
• https://timesofindia.indiatimes.com/city/pune/each-commuters-wait-128-hours-on-average-in-t
raffic/articleshow/107413228.cms
• https://www.pmc.gov.in/en/pune-metro-rail-project
• Rankavat, S., Gurram, A. R., Pawar, D. S., and Kushwaha, V. (2023). “Study of COVID-19
impact on users’ perception for transport modes choice in India.” IATSS Research,
International Association of Traffic and Safety Sciences, 47(1), 73–83.
• Saw, Y. Q., Dissanayake, D., Ali, F., and Bentotage, T. (2020). “Passenger satisfaction towards
metro infrastructures, facilities and services.” Transportation Research Procedia, Elsevier B.V.,
48, 3980–3995.
This list includes books, journal articles,
websites, and other scholarly materials
that support the claims, arguments, or
methodologies presented.

12
 THANK YOU!
ANY QUESTIONS?

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