Business Intelligence Challenges

What’s is business intelligence?

Business intelligence is all about turning data into

insightful and actionable information
– Improves sales
– Eliminate wasteful processes
– Identify opportunities for growing the company
Challenges of business intelligence

To design a BI plan that fits your business can be

challenging and require commitments
 Business intelligence requires extensive training
 Well designed BI plan can provide BI-driven insights and data-driven
decision
 Poorly designed BI plan will risk wasting time and resources on a dead-
end situation
 Poor quality data leads to biased or unreliable results
 Collecting big data or manipulating services based on data without
user’s consent leads to backlash and outcry
BI Common Failure:
Keep doing the same thing and expecting different results

Can ‘BI tool’ magically generate insight and

spur ‘intelligence’?
Intelligence
Wisdom

Knowledge

Information

Data
Important analytics skills to make sense of the data in four ways

Diagnostic Prescriptive
Predictive
Descriptive Explains or
Explains or Explains or
Explains or describes how
describes why describes the
describes what to make
something is probable
is happening something
happening outcome
happen
Observations from CTF BI Report

 Miss the stakeholders of

operational and collaborative KPIs

 A lot of data and information but

not many analytic work to generate
predictive insights and perspective
plan

 The KPIs are not in sustainable

trend
Example 1: Product return rate

 Product return rate is critical for customer

satisfaction

 The overall return rate (3.5%) exceeds the limit

 Who is the champion of this KPI and the sub-KPIs?
 Compare with last month is the trend improving?
 What’s the 2nd level analysis of the root cause?
 Is the root cause a repeat issue?
 Is previous improvement action effective?
 Is previous improvement action error-proofing?

 Dedicated stakeholder using BI-driven insights

to lead the data-driven decision to drive process
improvement to have the most impact
Example 2: Overdue order analysis

 The overall overdue rate (10.25%)

exceeds the limit
 Who is the champion of this KPI?
 Compare with last month is the trend
improving (% of delay >7 days)?
 What’s the 2nd level analysis (Factory/
Defect code/ etc ) of the root cause of the
delay of Pt product?
 Is the root cause a repeat issue?
 Is previous improvement action effective?

 80/20 Rule to strategically choose Pt

products for the improvement to have the
most impact with the right focus
 2nd level analysis of the defect code and
factory distribution of failed Pt products
 5-why analysis of the root cause of the
most significant issue
 Process failure mode and effects analysis
Training Topic Suggestions

• Built-in operational KPIs and Metrics

Process Centric • Dashboards for all stakeholder levels
1 Quality Mapping • Pinpoint problematic areas in the processes

• Monitor if a process is stable and its output

Process Sigma is predictable
2 level, Process • Identify out-of-control processes and take
Capability, SPC corrective measures
• Improve your output based on real facts

Common • Quality tools applications

• Right decisions and strategies where have
Continuous
3 Improvement the most impact
• PDCA cycle is effective and driving
Tools continuous improvement as a culture
END