COMUNICATION

Effective communication is the key to success in business

and personal relationships. Clear messaging and active
listening help build understanding between parties.
TYPES OF COMMUNICATION

Verbal communication skills

Speaking clearly and making eye contact are important verbal skills, as is
active listening.

Nonverbal communication cues

Body language, tone of voice and facial expressions provide important cues
even without words being said.

Written communication methods

Email, letters, reports and presentations are common written methods used
in business to convey information to colleagues and clients.
COMMUNICATION CHANNELS

Verbal communication channels Non-verbal communication channels

Face-to-face conversation and telephone calls Body language, gestures, eye contact, tone of
allow real-time exchange of ideas through spoken voice and facial expressions convey important
words. signals even without words.

Written communication mediums Visual communication techniques

Email and written letters effectively deliver Visual aids such as diagrams, graphs and slides
information to colleagues and clients across with bullet points reinforce spoken presentations
distances through the written word. and help audiences understand complex topics.
EFFECTIVE
COMMUNICATION
TECHNIQUES
Active listening skills
Active listening skills such as maintaining eye contact, facing the speaker,
nodding and asking questions can improve understanding in conversations.

Clear messaging techniques

Using clear and concise language free from jargon or ambiguity along with
well-structured messages aids in delivering meaning and information
effectively.

Effective body language

Body language including facial expressions, hand gestures and posture send
important non-verbal signals that support or contradict the spoken word
during interactions.
BENEFITS OF GOOD
COMMUNICATION
Improves relationships and connections
Effective communication builds trust and understanding between colleagues, allowing them to
work together more efficiently.

Enhances teamwork and productivity

Regular meetings and updates help ensure all members of a team are updated on current tasks
and priorities, reducing duplication of work.

Allows better conflict resolution

Addressing disagreements or issues openly and respectfully helps teams move past conflicts and
continue making progress.
СПАСИБО ЗА ВНИМАНИЕ
Bohdan Prokopenko
gorilazuka@gmail.com