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Project Work
Development of a project to reduce the complexity and improve the quality
of the company's business processes through automation

(A case study of Zenith Bank plc)

PREPARED BY ADEKOLA DEBORAH OLUWATOSIN - UB22-1

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Outlines

Overview User Persona of the Interviewed Candidates

Background Areas for Automation

Objectives Automation Tools

Benefits and Challenges Implementation Plan

Snapshots Conclusion
Overview

Until recently, it has been proven that automating business processes has been in existence for a long
time and this is to confirm that technology are used to speedup some work processes and not for
producig innovation and quality only. With business automation, it is easy to mechanise manual, and
recurring tasks in every business operation. And this project research work is to provide the right
strategies on how to reduce the complexity and improve the quality of the company's business processes
through automation.
Background

Process automation within the Nigerian banking sector signifies a significant advancement in how
financial institutions manage their operations and cater to their customers. The banking industry in
Nigeria has struggled to adapt to the innovative methods for streamlining its operational workflows and
enhance overall efficiency, which makes their workload more time consuming and delaying.

Traditionally, banking processes in Nigeria heavily relied on manual methods, with tasks such as account
management, transaction processing, and loan processing and approvals, customer onboarding, and
many more.
Objectives
1 Implementing automated systems to
expedite routine tasks and minimize
manual intervention.
2
Enhancing accuracy and reliability in
data processing and transaction
handling.
3 Facilitating seamless integration of
automated processes within existing
workflows.
4
Providing comprehensive training and
support to ensure smooth adoption and
utilization of automation tools by staff
members.
Benefits and Challenges

The benefits of BPA are plentiful, like having more time for important tasks, reducing errors, and
making customers happier with faster service. Some of these benefits are;
● These technology introduces conveniences, making tasks way easier and faster to achieve.
● They offer access to a wealth of large information and resources that were previously
unavailable.
● They facilitate communication and collaboration, connecting people across distances
● They enable automation of repetitive tasks, freeing up time for more important activities.
● They empower individuals and businesses to be more effiricent and competitie in the global
marketplace
Challenges

● There may be issues with infrastructure, such as poor internet connectivity or lack of electricity,
hindering widespread usage. And these issues are one of the major factors affecting the rise of
technology in nigeria.
● Initial adaptation of these technology can be difficult to use, especially for those that are
unfamiliar with the use of a computer system or understanding how a software works.
● Security and privacy concerns may arise, as users need to be more cautious about practicing
their personal information online.
● There could be resistance to change from traditional methods, leading to slow adoption rates.
● Access to affordable devices and training may be limited, particularly in rural areas.
Areas of Automation

Through a comprehensive analysis of Zenith Bank's current business processes, several areas have been
identified as suitable candidates for automation. These include repetitive and time-consuming tasks that
are prone to human error, such as data entry, document processing, and routine customer inquiries.
Additionally, there are opportunities to automate decision-making processes, such as credit scoring for
loan applications and fraud detection for transaction monitoring. By automating these tasks, Zenith Bank
aims to reduce processing time, minimize errors, and free up resources to focus on more value-added
activities. Moreover, automation can enable the bank to scale its operations efficiently, handle increasing
transaction volumes, and adapt to changing customer demands in a rapidly evolving banking landscape.
Automation Tools

Workflow Automation Software

a. Microsoft Power Automate: Allows users to automate workflows and integrate data across
various Microsoft Office applications and third-party services.
b. Zapier: Connects apps and automates workflows to streamline repetitive tasks and improve
efficiency.
c. Kissflow: Offers workflow automation solutions for digitizing and automating business
processes, such as approvals and document management.
Automation Tools

Artificial Intelligence (AI) Tools

a. IBM Watson: Provides AI-powered solutions for analyzing data, understanding natural
language, and automating decision-making processes.
b. Google Cloud AI: Offers a range of AI and machine learning tools for automating tasks,
predicting outcomes, and optimizing business processes.
c. Microsoft Azure AI: Enables organizations to build AI-powered applications and automate
processes using machine learning models and cognitive services.
Automation Tools

Business Process Management (BPM) Software

i. Appian: Offers BPM software that allows organizations to design, automate, and
manage business processes, workflows, and decisions.
ii. Pega: Provides BPM and case management solutions for automating complex
business processes and improving operational efficiency.
iii. Camunda: Offers open-source BPMN software for modeling, executing, and
monitoring business processes and workflows.
Automation Tools

Document Management Systems

1. SharePoint: Enables organizations to store, organize, and manage documents
and content in a centralized repository, with features for version control and
workflow automation
2. DocuWare: Provides document management and workflow automation
solutions for digitizing and automating document-centric processes.
3. Laserfiche: Offers document management and business process automation
software for capturing, storing, and managing documents and records.
Implementation Plan

● A detailed project plan is developed, outlining the timeline, milestones, and resource allocation for each phase of the
implementation process. This plan includes identifying project stakeholders, establishing clear communication
channels, and defining roles and responsibilities to ensure accountability and coordination among team members.
● The selected automation tools and technologies are configured and customized to meet the bank's specific
requirements, with testing and validation conducted to ensure functionality and reliability.
● Training sessions are provided to employees to familiarize them with the new automation processes and tools,
equipping them with the necessary skills and knowledge to adapt to the changes.
● Throughout the implementation process, regular monitoring and feedback mechanisms are put in place to track
progress, identify issues, and make necessary adjustments to ensure the successful rollout of automation initiatives at
Zenith Bank.
Conclusion

In conclusion, business process automation holds immense potential for Zenith Bank and other organizations to
optimize their operations and achieve strategic objectives. By leveraging automation technologies effectively,
Zenith Bank can enhance its competitive position, adapt to changing market dynamics, and meet the evolving
needs of its customers. However, successful implementation of automation requires careful planning,
collaboration, and continuous evaluation to ensure alignment with organizational goals and objectives. As
automation continues to evolve, it is essential for Zenith Bank to remain agile and innovative in embracing new
technologies and best practices to stay ahead of the curve in the banking industry.
Thank you.