Emotional Intelligence

Emotional intelligence is the ability to recognise, understand and manage our

own emotions, as well as recognise, understand and influence the emotions of
others. Join me on a journey to explore the fascinating world of emotional
intelligence.

by Abdul Ahad Shafiqi

The Importance of Emotional Intelligence

Empathy Teamwork Lifelong Learning

Emotional intelligence allows us Emotional intelligence plays a Emotional intelligence helps us

to understand and empathize with crucial role in effective teamwork become mindful of our own and
other people's feelings, which by enabling communication, others' emotional triggers,
helps us build deeper and healthier conflict resolution, and resulting in greater self-awareness
relationships. collaboration. and personal growth.
The Four Components of Emotional
Intelligence
Self-Awareness Self-Regulation

The ability to recognise and understand your own The ability to manage and regulate your own
emotions and how they impact your behaviour emotions, thoughts, and behaviours, especially
and decisions. during challenging or stressful situations.

Social Awareness Relationship Management

The ability to recognise, understand and The ability to establish and maintain healthy and
empathize with others' emotions, motives, and positive relationships through effective
behaviours. communication, active listening, and conflict
resolution.
Developing Emotional Intelligence
Empathy Practice Positive Affirmations

Regularly practising empathy towards Replacing negative self-talk with

others by listening actively, putting positive affirmations can improve self-
yourself in their shoes and regulation, boost self-confidence and
acknowledging their feelings. reduce stress levels.

1 2 3 4

Self-Reflection Mindfulness Meditation

Regularly reflecting on your emotions, Regular meditation can help regulate

behaviours, challenges and successes emotions, reduce stress, and increase
to develop greater self-awareness. focus, self-awareness and empathy.
The Benefits of Emotional Intelligence in
the Workplace
Improved
Communication
Effective communication is
critical to workplace success.
Emotional intelligence enables
clear and empathetic
communication, reducing
misunderstandings and conflict.
Conflict Resolution
Emotional intelligence helps de-
escalate conflicts by empowering
employees to manage their
emotions and understand others'
feelings and perspectives better.
Stronger Team Dynamics
Emotional intelligence improves
collaboration, teamwork, and
morale by encouraging positive
interactions, mutual respect, and
understanding.
Examples of Emotional Intelligence in
Action

1 Empathy in Customer Service

An airline customer service agent empathising with a passenger frustrated over a flight delay,
resulting in the passenger feeling heard and respected.

2 Self-Awareness in Conflict

A manager taking a break to manage their emotions and reflect on their behaviour before
addressing a work conflict, resulting in a more professional and productive conversation.

3 Healthy Team Dynamics in Action

A team member actively listening to and acknowledging all group members' perspectives during a
brainstorming session, resulting in a more inclusive and creative work environment.
Conclusion and Key Takeaways
1 Emotional intelligence: 2 Is crucial for:

involves the ability to recognise, building healthy relationships,

understand and manage emotions effective teamwork and personal
effectively. growth.

3 Can be developed through: 4 Benefits organisations by:

self-reflection, empathy practice, improving communication, resolving

mindfulness meditation and positive conflicts and building stronger teams.
affirmations.