Organizational Behavior

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What is an Organization?
 Organization is simply a group with two or
more people that share a certain set of goals
and meet at regular times.

 Organization is a consciously coordinated

social unit, composed of two or more people,
that functions on a relatively continuous basis
to achieve a common goal or set of goals.

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 What is Organizational Behavior?

 Organizational Behavior is the study of

human behavior in the workplace, the
interaction between people and the
organization with the intent to understand and
predict human behavior.
 Organizational Behavior is a field of study,
meaning that it is a distinct area of expertise
with a common body of knowledge.

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Why Study Organizational Behavior?
 Success isn’t a destination – it’s a process. And the
margin between successes is often small. Learn the
principles of defining and achieving success in your
own life. Begin the journey today.
 This journey begins with understanding the behaviors
between the leader, the followers, and the
organization.

 This is also a leadership course of study. To be

successful leader, one needs to understand the
behaviors of people, organizations, and the situation.
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Who is a Manager?
 The person get things done through other
people is the Manager.

 Manager makes decision, allocate resources

and direct the activities of others to attain
goals.

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What Managers do?
 Managers do their work in an organization.

 Managers are responsible for designing an

organizations structure.

 Managers perform four management functions:

 Planning
 Organizing
 Leading
 Controlling

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Management Functions
 Planning: A process that includes defining
goals, establishing strategy and developing
plans to coordinate activities.

 Organizing: Determining what tasks to be

done, who is to do them, how the tasks are to
be grouped, who reports to whom, where
decisions are to be made.

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Management Functions (Contd.)
 Leading: A function that includes motivating
employees, directing others, selecting the
most effective communication channels and
resolving conflicts.

 Controlling: Monitoring activities to ensure

they are being accomplished as plan and
correcting any significant deviations

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Mintzberg’s Managerial Roles
 Interpersonal Roles Decisional Roles
 Figurehead Entrepreneur
 Leader Disturbance handler
Resource Allocator
 Liaison Negotiator

 Informational Roles
 Monitor
 Disseminator
 Spokes Person
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Management Skills
 Technical skills: The ability to apply
specialized knowledge or expertise

 Human skills: The ability to work with,

understand and motivate other people, both
individually and in groups.

 Conceptual: The mental ability to analyze

and diagnose complex situations.
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 Managerial Activities

Managers all engaged in the following four activities :

 Traditional Management: Decision making,

planning and controlling.
 Communication: Exchanging routine information
and processing paper works.
 Human Resource Management: Motivating,
disciplining, managing conflicts, staffing and
training.
 Networking: Socializing, politicking and interact
with outsiders
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A Review of the Manager’s Job
 We learned that managers’ jobs are:
Functions, roles, skills, activities and
approaches to management: Each
recognizes the paramount importance of
managing people. Regardless of whether it is
called “the leading function”, “interpersonal
roles”, “human skills”, or “human resource
management, communication and networking
activities”, it’s clear that managers need to
develop their people skills if they’re going to
be effective and successful.
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Dimensions of OB

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Intuition and Systematic Study
 Intuition
 A gut feeling not necessarily supported by
research

 Systematic Study
 Looking at relationships, attempting to
attribute, causes and effects and drawing
conclusions based on scientific evidence

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 Multidisciplinary Nature of OB
 Psychology: Study of the Individuals

 Sociology: Study of small group behavior

 Anthropology: Study of cultures (Corporate Culture)

 Economics: Rational Decision making

 Political Science: Power and Conflict, coalitions

and alliances
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Challenges and Opportunities for OB

There are a lot of challenges and opportunities today

for managers to use OB concepts. We review some
of the critical issues confronting managers for which
OB offers solutions-or at least some meaningful
insights toward solutions.
 Responding to globalization:
 Increased foreign assignments
 Working with people from different cultures
 Coping with anticapitalism backlash
 Movement of jobs to countries with low-cost labor
 Managing people during the war of terror

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Challenges and Opportunities for OB (Contd.)

 Managing workforce diversity: The concept

is that organizations are becoming more
heterogeneous in terms of gender, age,
ethnicity, sexual orientation and inclusion of
other diverse groups. A diverse workforce, for
instance, includes women, people of color,
the physically disabled, senior citizens ,so on.
 Embracing diversity
 Changing demographics
 Implications

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Challenges and Opportunities for OB (Contd.)

 Improving quality and productivity

 Responding to the coming labor shrtage
 Improving customer service
 Improving people skills
 Empowering people
 Stimulating innovation and change
 Coping with “Temporariness”
 Working in networked organizations
 Helping employees balance work-life conflicts
 Improving ethical behavior
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Developing OB Model

 Dependent variables: A response that is

affected by an independent variable.

 Productivity
 Absenteeism
 Turnover
 Deviant workplace behavior
 Organizational citizenship behavior
 Job satisfaction
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Developing an OB Model (Contd.)
 Independent variables: The presumed
cause of some change in the dependent
variable.

 Individual-level variables

 Group-level variables

 Organizational systems-level variables

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Summary
 Organizations come in many shapes and
sizes – we need to study these.

 Behavior of organizations, groups, and

individuals, if studied, is predictable.

 To study Organizational Behavior, one

needs to move from an intuition and common
sense approach to a systematic study.
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 Looking Forward

 Personality, ability and learning,

 Read it, work the self-assessments and begin

the discovery of your behaviors best
harvesting your potentialities.

 Start your journey and awake the giant within

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Questions?

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Have a great week

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