LMLC?

LLS' L8CL1lCnS Anu A11l1uuLS

Cn L8lC8MAnCL A8AlSAL ln SLLLC1Lu
SL8vlCL CCMAnlLS ln 1PL Cl1? Cl
uASMA8lRAS
L8lC8MAnCL A8AlSAL
W lL ls a crlLlcal mechanlsm for organlzaLlonal conLrol Lhrough whlch
Lhe employees can vlew Lhelr pasL performances and Lake concreLe
acLlons for lmprovemenL
W ln organlzaLlonal seLLlng lL ls deflned as a sLrucLured formal
lnLeracLlon beLween a subordlnaLe and supervlsor"
usually Lakes Lhe form of a perlodlc lnLervlew (annual or semlannual)
ln whlch Lhe work performance of Lhe subordlnaLe ls examlned and
dlscussed
wlLh a vlew of ldenLlfylng weaknesses and sLrengLhs as well as
opporLunlLles for lmprovemenL and skllls developmenL"
ACkC8Cunu Cl 1PL S1uu?
erformance of an employee affecLs Lhe quallLy of Lhe servlces LhaL a
flrm provldes Lherefore a flrm musL focus on evaluaLlng or
supporLlng Lhe performance of Lhelr employees Lmployee
performance ls one of Lhe cruclal facLors ln Lhe success of a servlce
company
ACkC8Cunu Cl 1PL S1uu?
lblllpploe 5etvlce 5ectot
W 1he servlces secLor ln Lhe hlllpplnes has been experlenclng a
vlgorous growLh ln recenL years
W 1he servlce secLor of hlllpplnes conLrlbuLes 348 percenL of Lhe
counLry's LoLal Cu and ls pro[ecLed Lo grow furLher as parL of lLs
economlc developmenL plan
W ln 2010 Lhe servlce secLor employs 32 percenL of Lhe LoLal
workforce of Lhe hlllpplnes (Lconomy WaLch 2010)
ACkC8Cunu Cl 1PL S1uu?
lty of uosmotlos
W Among Lhe local governmenL unlLs ln Lhe provlnce of CavlLe Lhe clLy
of uasmarlnas ls one of Lhe fasLesL growlng local governmenLunlL
W numerous commerclal esLabllshmenLs are mosLly concenLraLed ln
Lhe Lown proper (Wow CavlLe 2010) namely
ma[or shopplng malls
fasL foods grocerles
convenlenL sLores
resLauranLs and oLher servlceorlenLed buslnesses
S1A1LMLn1 Cl 1PL 8CLLM
1hls sLudy was conducLed Lo flnd ouL wheLher Lhe erformance
Appralsal (A) used by Lhe selecLed servlce companles ln
uasmarlnas CavlLe was accepLed and percelved by employees as
falr
1hls sLudy alms Lo answer Lhe followlng speclflc research quesLlons
Pow percelved falrness ln Lhe performance appralsal process affecLs
employees' saLlsfacLlon ln Lerms of Lhe lasL performance appralsal raLlngs
saLlsfacLlon wlLh Lhe supervlsor and saLlsfacLlon wlLh Lhe appralsal sysLem?
Pow do Lhe [ob performance of employees affecLs Lhe performance appralsal
aLLlLudes ln Lerms of saLlsfacLlon uLlllLy and falrness?
Pow does Lhe erformance Appralsal ALLlLudes ln Lerms of saLlsfacLlon uLlllLy
and falrness affecLs Lhe affecLlve commlLmenL Lo Lhe organlzaLlon and
Lurnover lnLenLlons of employees?
P?C1PLSLS
1he followlng hypoLheses were LesLed ln Lhe
sLudy
1 1he percepLlon of falrness ln A uslng Lhe
four facLors ln organlzaLlonal [usLlce wlll
poslLlvely relaLe Lo all Lhe componenLs of
employee saLlsfacLlon of A ln Lhe sLudy
conducLed by Walsh (2003) a poslLlve
relaLlonshlp would exlsL beLween Lhem
Powever ln Lhe sLudy conducLed by Sudln
(2011) only Lhe procedural [usLlce wlll have
a negaLlve relaLlonshlp wlLh all Lhe
componenLs of employee saLlsfacLlon of A
P?C1PLSLS
2 !ob erformance raLlngs wlll poslLlvely predlcL
erformance Appralsal ALLlLude ln Lhe sLudy
conducLed by WhlLlng and kllne (2007) Lhey
found ouL LhaL percepLlons of !ob erformance
would be poslLlvely relaLed Lo erformance
Appralsal ALLlLude
3 erformance Appralsal ALLlLude wlll poslLlvely
predlcL AffecLlve CommlLmenL Lo Lhe
CrganlzaLlon Accordlng Lo WhlLlng and kllne
(200) Lhere would be a poslLlve relaLlonshlp
beLween erformance Appralsal ALLlLude and
AffecLlve CommlLmenL
P?C1PLSLS
4 erformance Appralsal ALLlLude wlll negaLlvely
predlcL 1urnover lnLenLlons ln Lhelr sLudy
WhlLlng and kllne (2007) found ouL LhaL Lhere ls
a negaLlve relaLlonshlp beLween erformance
Appralsal aLLlLude and 1urnover lnLenLlons of
employees
CCnCL1uAL l8AMLWC8k
1he paradlgm below shows Lhe varlables consldered ln Lhls sLudy 1he concepLual
framework comblnes all Lhe models found ln Lhe LheoreLlcal framework
ML1PCuCLCC?
ln conducLlng Lhe sLudy LMLC?LLS' L8CL1lCnS Anu A11l1uuLS
Cn L8lC8MAnCL A8AlSAL ln SLLLC1Lu SL8vlCL CCMAnlLS
ln 1PL Cl1? Cl uASMA8lRAS" cerLaln assumpLlons and procedures
are Laken
nonprobablllLy sampllng was adopLed for Lhls sLudy uaLa were obLalned from
selecLed servlce companles ln Lhe clLy of uasmarlnas
300 survey quesLlonnalres were dlsLrlbuLed and Lhe selecLlon of Lhe
companles and respondenLs were based on convenlence and wllllngness Lo
parLlclpaLe
ML1PCuCLCC?
8LSLA8CP uLSlCn
W 1he ob[ecLlve of Lhls sLudy was Lo deLermlne Lhe effecLlveness and
accepLablllLy of performance appralsal based on employee
percepLlons of falrness and saLlsfacLlon
W 1he mosL sulLable deslgn Lo show Lhe relaLlonshlp beLween Lhe
varlables ls a comblnaLlon of Corre|at|ona| and Causa| type of
research deslgn
CorrelaLlonal Lo allow researchers Lo make a predlcLlon abouL one varlable
based on whaL Lhe researchers know abouL anoLher varlable ln Lhe sLudy
Lhe researchers alm Lo geL Lhe correlaLlon beLween percepLlons of falrness
and saLlsfacLlon wlLh performance appralsal and beLween performance
appralsal aLLlLude [ob performance affecLlve commlLmenL and Lurnover
lnLenLlons
Causal research Lo ascerLaln LhaL Lhe occurrence of or change ln Lhe
lndependenL varlables leads Lo changes ln Lhe dependenL varlables
ML1PCuCLCC?
SCu8CLS Cl uA1A
W 1he maln source of lnformaLlon LhaL Lhe researcher have used came from ooks
[ourna|s and art|c|es
W |ectron|c sources such as pu||shed d|ssertat|ons and theses were malnly uLlllzed
Lo come up wlLh a more rellable and updaLed facLs regardlng Lhe Loplc
W ramework ut|||zed y other researchers ln Lhelr sLudy were uLlllzed and
consolldaLed by Lhe researchers ln order Lo achleve a sulLable framework LhaL wlll
answer Lhe problems ralsed ln Lhe currenL sLudy
W Survey quesLlonnalre ls proposed by Lhe researchers ln able Lo geL resulLs LhaL wlll
show Lhe correlaLlon beLween varlables
lL wlll be glven Lo employees on servlce companles ln Lhe clLy of uasmarlnas
lL ls proposed LhaL lL would be llmlLed only Lo lelsure and lodglng
esLabllshmenLs ln Lhe sald clLy slnce lL ls wldespread ln Lhe clLy and lL
consLlLuLes Lhe ma[orlLy of servlce companles ln Lhe clLy
ML1PCuCLCC?
ML1PCu Cl uA1A CCLLLC1lCn/uA1A CCLLLC1lCn 8CCLuu8L
W rlmary source of daLa would be Lhe se|fadm|n|stered
quest|onna|re glven Lo employees of selecLed servlce companles ln
Lhe clLy of uasmarlnas
uasmarlnas ls now Lhe 11Lh largesL clLy ln Lhe counLry ln Lerms of populaLlon
and slnce growLh ln Lhe clLy ls coupled wlLh lncrease ln servlce esLabllshmenLs
LhaL caLers Lhe populaLlon of Lhe clLy of uasmarlnas
lL would be llmlLed Lo lodglng and lelsure esLabllshmenLs slnce lL ls wldespread
ln Lhe clLy and lL consLlLuLes Lhe ma[orlLy of servlce companles ln Lhe clLy
1he selecLlon of Lhe companles and respondenLs were based on convenlence
and wllllngness Lo parLlclpaLe
ML1PCuCLCC?
ML1PCu Cl uA1A CCLLLC1lCn/uA1A CCLLLC1lCn 8CCLuu8L
1he number of quesLlonnalre LhaL would be glven Lo companles would
depend upon Lhe number of nonmanagerlal nonsupervlsory poslLlon
employees under Lhe company 1he followlng formula would be uLlllzed
N*10
Whereln
x number of quesLlonnalres per company
n number of employees noL ln Lhe managerlal/supervlsory poslLlon
ML1PCuCLCC?
ML1PCu Cl uA1A CCLLLC1lCn/uA1A CCLLLC1lCn 8CCLuu8L
1he respondenLs are only llmlLed Lo 300 employees ln case of excess survey
quesLlonnalre responses Lhe 300 respondenLs would be chosen dependlng on
Lhe followlng formula
Whereln
ML1PCuCLCC?
AnAL?1lCAL 8CCLuu8LS/ML1PCuS Cl AnAL?SlS
W 1o prove/dlsprove Lhe hypoLheses responses from Lhe survey
quesLlonnalre would be uLlllzed Lhe consLrucLlon and conLenL of
Lhe survey quesLlonnalre would be Lhe followlng
CuesLlons would be lncorporaLed ln Lhe survey quesLlonnalre regardlng Lhe
varlables Lo be measured speclflcally
W ercepLlon of lalrness
W Lmployee SaLlsfacLlon
W uLlllLy
W erformance Appralsal ALLlLudes
W !ob erformance
W AffecLlve CommlLmenL
W 1urnover lnLenLlons
ML1PCuCLCC?
AnAL?1lCAL 8CCLuu8LS/ML1PCuS Cl AnAL?SlS
lL would be measured on a 7polnL LlkerLLype scale wlLh 1 sLrongly
dlsagree" and 7 sLrongly agree" (Walsh 2003)
Plgher scores on Lhls measure lndlcaLe more poslLlve response Loward Lhe
varlable belng measured
W 8egresslon and CorrelaLlon beLween varlables would Lhen be
compuLed 1he palr/group of varlables Lo be LesLed would be based
on Lhe hypoLheses Lo be LesLed ln Lhe sLudy