FY 24 FY 25 PLAN ABP

CEI : 90+
CEI : 91.2
Premium CEI : 90+
Premium CEI : 90.6 SOP Adherence
EMBU CEI : 90+
NPS : 71
CX Complaint Red : 13%
VIDA SDD : 90%
Complaint Red : 10%
Enahanced CX
Retention Improvement
Service Retention : 40% by 2.7% Point
Paid Service : 34.4 Lakh
Paid Service : 29.3 Lakh
JR : 6.8 Lakh
JR : 5.37 Lakh
Retention

HGP : 440 Cr Improved Retention HGP : 440 Cr

HGO : 4380 KL HGO : 4951 KL
Revenue New Revenue Sources : 40 Cr New Revenue Sources : 53 Cr

Green Dealership : Enhanced Revenue Green Dealership : 30

Service 2.0 : Service 2.0 : 102
EMBU Workshop : EMBU Workshop : 90
Reach Premia Workshop : Premia Workshop : 36