Benefit Period: 01/01/2022 to 31/12/2022

Core Benefit Overview Annual Entitlement in RM

GP Only

Job Category CEO/CFO Manager HR/ Admin Production

Eligibility Employees only

Annual Limit Rm 1000.00 Rm 500.00 Rm 250.00 Rm 200.00

Cap Limit N/A Rm 40.00 per visit Rm 40.00 per visit Rm 40.00 per visit

Important Notes:
• Outpatient GP will be using IHP Panel Clinics – cashless.
• Visits to non-panel clinics will be on reimbursement basis.
Arrangements and Procedures

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Nationwide Panel Network

Introduction of IHP Panel Services for Outpatient GP

Cashless services extended at all Panel Clinics (Subjected to entitlement and limits)
Mode of Identification: IHP E-Card and NRIC/Passport

Northeast
116 Clinics
General Practitioners
2600 Clinics

Identified by IHP Decal West

112 Clinics Central
211 Clinics

Points to Note:
Clinic reserves the right to collect payment if E-Card is not presented during registration.
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Access to IHPMY Panel Clinics IHPMY Panel clinics in Malaysia

Member visits GP Clinic under panel listing and

present the following:
- IHPMY eCard
AND
- NRIC/Passport (for non-Malaysians)

- Medical services are rendered

-Excluded Items (if any) to be Paid at the Clinic

Panel GP E-claim visit details

into IHPMY system

5
Claims Administration Process

6
inistration Timeline

Submit benefit claims via IHP Employees can check

web-portal or mobile Approved, Pending or
application by 10th of the IHP will process and Rejected claims on the app or Reimbursement will be
month. adjudicate claims after cut- portal. credited to employee by 20th
off dates, in accordance to of the month.
Original claim receipts/ the Company’s guidelines. Additional remarks or
supporting to be retained by instructions will be included
employees for a minimum for pending and rejected
period of 12 months. claims.

Notes:
• Claims deadline is by end of the month
 Claim Status

Processing Pending
The claim has been successfully submitted and pending for The claim is pending for additional documents. An email
IHP’s assessment. trigger will be sent to you to request for additional
documents.
Approved
The claim is approved. An email trigger will be sent to you Rejected
to inform the approval of the claim. The claim is rejected. An email trigger explaining the
reason will be sent to you.
IHP Service Support

Call Centre Support: 1800-82-6115

0800hrs – 2000hrs (Mondays to Sundays, including public holidays)

Email: Claims@IHPMY.com

- Claims related matters

- Troubleshoot and requests
- IHP APP or web portal related issues
- Other concerns and feedback

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IHP Web Portal Login

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ortal Guide: https://www.ihpmy.com/eclaim

Staff ID

Date of Birth (e.g. DDMMYYYY)

HLA World Empire

HLA World Empire
Claim Submission
Claim Submission

1. Select claimant (Self or Family) 2. Input the incurred date

(eg. Receipt date/ Visit Date)

3. Select the claim type that you wish to submit.

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Claim Submission
Entitlement Balance

4. Input Claim Details and Submit

 . Invoice/ Receipt No.

 Provider
 Claim Amount (In MYR)
 Claim Reason

Reminder: Claims incurred overseas must be supported by documents such as exchange rates slips, credit card statements, etc. If none is
provided, IHP will obtain rates from oanda.com for processing purposes. All reimbursements will be made in Malaysian Ringgit. 15
Claim Submission
Claim Submission

Once the claim is successfully submitted, a reference

number will be generated for your claim.
Note:
Please attach your claim receipts including relevant supporting
documents such as Doctor memo, prescriptions or proof of
payment (Charge slips/ Bank statements)

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Claims History

1. Select the claimant 2. Enter date range 3. Click on button to generate report

Claim Status
(Process, pending, 17
rejected, approved)
 IHP Health Concierge
Walkthrough and User Guide
IHP Health Concierge
User Guide and Walkthrough

1. Go to respective app stores to search for “IHP Health Concierge” or and login
with instructions on the Onboarding Email.
IHP Health Concierge
User Guide and Walkthrough

2. Login with your login information

detailed in the onboarding email. Accept
PDPA declaration within the application.

User ID: Staff ID

Password: Emp DOB in format of DD/MM/YYYY
Co. ID: CV004
IHP Health Concierge
User Guide and Walkthrough

3. View you and your family’s eCard and

Entitlement. View more information about
coverage and contact number.
IHP Health Concierge
User Guide and Walkthrough

4. View All Nearby Providers and details

such as opening hours and services
provided.
IHP Health Concierge
User Guide and Walkthrough

5. Submit a claim for reimbursement

through the mobile application and
view all documentations and status
updates through the application
IHP Health Concierge
User Guide and Walkthrough

7. Profile Page – view profile documents

and bank account for reimbursement.
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