Agenda

1. What is Business Continuity?

2. What is Organizational Resilience?
3. What is a business continuity management system (BCMS)?
4. The BCMS: Key Elements
5. The BCMS and the Pandemic
6. The BCMS effectiveness during Pandemic
7. Lessons learned so far
8. Post pandemic to-do list

22/09/2020 1
What is Business Continuity

Organizational Capability

Or
ga
ni
Risk Management Practice

za
ti o
na
Disruptive Incidents

ce l
Reasonable Time

en
sili
Re
Reduce Impact

22/09/2020 2
What is Organizational Resilience?
n ce
i l i e
R es
n a l
a t io
The capability of preserving mission critical
an iz
operations regardless of scenarios Or g
i on
Ensure protection of valuable assets (People, ec t
ro t
Faculties, Reputation, .. etc.)
et P
1 s
As c e
Disruption is not affecting the legal, regulatory,
lia n
and contractual position of the organization 2 m p s t
C o Tr u
d e r als
Enhance the perception of clients, partners, 3 o l G o
k e h ss
employees, and shareholders t a n e
S u si
f B
Support the possibility of achieving objectives 4 r t o
p po
Su

22/09/2020 3
A Business Continuity Management System

Context

Stakeholder’s Expectations Stakeholder Satisfaction

Planning

Improve Operation

Performance

Support Leadership

22/09/2020 4
The Basic Elements

1 2 3 4 5
Understanding Program
the Business Governance Communication Exercising Improvement
The Pandemic
PREVENTION
• A disruptive Event
• Organization
didn’t have to be
prepared for TRANSMISSION
• As long as
compliance is
there

FEVER COUGH HEADACHE

22/09/2020
The Pandemic and ISO 22301
PREVENTION
• The ISO 22301 is
like the driving
license
TRANSMISSION
• It holds no
guarantee that an
accident won’t
occur

FEVER COUGH HEADACHE

22/09/2020
BCMS Effectiveness

RUN YOUR BC PLANS

RECORD THE ADJUSTMENTS

YOU HAVE THE RIGHT TO FAIL

NO, YOU DIDN’T HAVE TO BE PREPARED FOR COVID19

ASK FOR MORE RESOURCES

Lessons Learned (so far)

BCMS was only some documents

Limited plans were executed

Cannot blame the theory

Regulation must follow technology

Continual Improvement is the only way forward

Lessons Learned (so far)

Understand your NEW NORMAL

Record and document the actions taken

Be wise during the digital transformation hype

Update your plans

Request governance support

Was ISO 22301 Successful during COVID19

• Business Continuity is a capability

• You build capability through practice
• COVID19 was a good practice
• You need to learn from it?

Was COVID19 Successful in enhancing Your

BCMS?
Questions are Welcomed