Employees- Backbone of TQM Improves the quality and productivity.

Aspects Of Employee Involvement

EMPLOYEE MOTIVATION EMPLOYEE EMPOWEREMENT TEAMS AND TEAM WORK RECOGNITION AND REWARD PERFORMANCE APPRAISAL

EMPLOYEE MOTIVATION

EMPLOYEE MOTIVATION
Scott Defines Motivation is a process of stimulating people to accomplish desired goals. Importance of Motivation Improves Employee Involvement. Promotes Job Satisfaction. Promotes Interpersonal Cooperation.

Theories of Motivation Maslows hierarchy of five needs. 1. physiological needs - Adequate Wage 2. Safety - Job security 3. Social needs - Recognition , Colleagues 4. Esteem needs - Promotion, Thank you 5. Self Actualization Needs - Using abilities to the full.

HERZBERGS TWO FACTOR THEORY Also known as Motivation- Hygiene Theory There are 2 factors. Motivation factors or satisfiers. Hygiene factors or Dissatisfiers.

Motivation Factors

Hygiene Factors

Achievement Recognition Responsibility

Working conditions Pay and security Company policy

Hygiene factors
Necessary to maintain reasonable level of satisfaction. Dont provide satisfaction but the absence will dissatisfy.

Motivation factors

Satisfies at the time of presence but absence dont cause dissatisfaction.

EMPLOYEE EMPOWEREMENT

EMPLOYEE EMPOWEREMENT
Empower- ability/ authority Operation definition of empowerment Empowerment is an environment in which people have the ability, the confidence & the commitment to take the responsibility & ownership to improve the process & initiate the necessary steps to satisfy customer requirements within well defined boundaries in order to achieve organizational values and goals.

Principles for Empowering Employees

Tell

people what their responsibilities are? Give them the authoritys Give them knowledge and information. Provide them with feedback. Trust them. Treat them with dignity and respect.

CHARACTERISTICS OF EMPOWERED EMPLOYEES

They

feel responsible for their own task. They balance their own goals with the organization. They are challenged and encouraged. They monitor and improve their work continuously. They find new goals and change challenges.

TEAMS AND TEAMWORK

TEAMS AND TEAMWORK

TEAM - Group of people working together to perform common achievement / goal. TEAMWORK - Cumulative actions of the team during the achievement of goal.

BENEFITS OF TEAMWORK Improved solutions to quality problems. improved communication. improved integration.

TYPES OF TEAM
Process

improvement Team- Improvement of process. Cross functional Team- solving complex problems. Natural work Team- normal routine work. Self Directed/ self managed Team- plan, execute &direct.

Characteristics of successful Teams

Sponsor- person from qty council. Team charter- document/ person indicating mission Team composition- shouldnt exceed 10 members. Training- members are well trained. Ground rules- basic rules. Clear Objectives- Stated clearly. Accountability- periodic status report.

Well defined decision procedures. Resources- tools. Trust management trust on team. Effective problem solving- efficient methods. Open communication- everyone should talk. Appropriate leadership- leader who leads. Balanced participation Cohesiveness- single unit not in subgroups.

Barriers To Team Process Insufficient training Lack of management support Lack of planning Project scope too large No clear measures of success

Recognition is a process whereby management shows acknowledgement. Recognition is a form of employee positive motivation. The acknowledgement may be financial, psychological in nature. Reward is a tangible one, such as increased salaries, gain sharing etc.

NEED FOR RECOGNITION Improve employees moral. Create satisfied workplace. Stimulate creative efforts.
Types of rewards Intrinsic rewards- Non monetary, appraisals Extrinsic rewards- pay / compensation issues

Performance Appraisal

Performance appraisal is a systematic and objective assessment or evaluation of performance and contribution of an individual.

Need for performance appraisal

To identify employees for salary revision, promotion etc. To determine training and development needs. To motivate employees. To validate the selection procedures. To make the supervisors more observant of their subordinates.

PROCESS OF PERFORMANCE APPRAISAL

1. 2. 3. 4. 5. 6.

Establish performance standards. Communicate performance. Measure actual performance. Compare with standards. Discuss the appraisal with employees. If necessary , take correction actions.