PROBLEMS FACED

BY CHALO CARD
USERS-A STUDY
WITH SPECIAL
REFERNCE TO
VYTTILA
PRESENTED BY
MOBILITY HUB 1.Adharsh Manoj
2.Basil Babu
3.Mathew Reji
4.Stanly Babu Daniel
5.Akash Varghese
INTRODUCTION & SIGNIFICANCE

• Introduced in Mumbai

• Contactless payments

• Improvement in transportation

• Offers savings

• Modernization
SCOPE OF THE STUDY

• Current users of Chalo Card

• Reference to Vyttila Mobility Hub

• Size of sample is 60

• Convenient Sampling Method

OBJECTIVES
• Factors affecting problems of Chalo Card
HYPOTHESIS
• No significant relationship between age and problems faced by
Chalo Card
RESEARCH METHODOLOGY

• Primary and Secondary data

• Convenient Sampling

• Data collected through questionnire

• Percentage analysis

• Anova
HYPOTHESIS TEST RESULT

• Anova applied at 5%

• 8 Cases hypothesis not accepted (Issue with recharge process,

system malfunction, navigating difficulty, difficulty in

understanding features, issue with alerts and notifications,

issue with balance enquiry, delay in performing transactions)

• 1 Case hypothesis is accepted ( Communication delay)

MAJOR FINDINGS
• 55 % of users are not using Chalo Card now
• Daily usage of Chalo Card has reduced to 12% from 38%
• Dissatisfied users are 35%
• 62% of users have encountered problems
• 78% users said problems are main cause of decline
• 73% users do not recommend Chalo Card to others
RECOMMENDATIONS

• Improved Advertising

• Wider Acceptance

• Better Tracking

• Student Cards

• Attractive Plans
CONCLUSION
• The Chalo card’s potential to transform public transportation
in India is undeniable.
• Implementing features like in reward program, student pass,
wider acceptance the chalo card can become more user
friendly experience.
• With continuous improvement, the chalo card is poised to
become an indispensable tool for navigating Indian cities
paving the way for a more seamless and sustainble future.
THANK YOU