COMPANY BACKGROUND

Medivest Sdn Bhd is a facilities management company which has been awarded a
concession contract since 1996 with Kementerian Kesihatan Malaysia to manage non-
clinical hospital support services (HSS) for government hospitals.

Their focus of operation in mainly in three states which is Negeri Sembilan, Melaka
and Johor covering 22 hospitals.

Healthcare facilities management is quite a niche market since not many facilities
management companies have the capability to comply with strict healthcare facilities
guidelines and need maintain MSQH (Medical Society for Quality in Health)
accreditation for each hospital in operation. Since 1996, Medivest has never been
failed to comply with this regulation and successfully maintain the MSQH
accreditation.
 COMPANY’S MISSION, VISION AND CORE VALUES

MISSION VISION Core Values

People We strive to deliver world class Professionalism

Strengthening competency and hospital support services Integrity, entrepreneurship,
professionalism competent

Technology Strive for Excellence

Applying sustainable Technology Result oriented, innovative,
sustainability
Customer
Delighting customers through active Customer Centric
engagements Quality driven, proactive and
resourceful
Service
Delivering excellent services through
creativity and innovation
ORGANIZATION CHART
 PRODUCT AND SERVICES
Their core services to the hospital support services are:

1. Facilities Management Services (FMS) - single-point management system increases speed

and productivity, while at the same time reduces errors and inefficiencies.
2. Facility Engineering Maintenance Services – maintenance related to facilities incl. Civil
(Buildings, Water supply, ), Mechanical (Fire fighting system, HVAC, Gas Supply,
Vacuum, Pump etc.) and Electrical Systems.
3. Biomedical Engineering Maintenance Services (BEMS) – Medical equipment, imaging
devices (X-Ray, CT-Scan, MRI)
4. Cleansing Services (CLS) – Cleansing services
5. Healthcare Waste Management Services (HWMS) – Medical waste disposal management
6. Linen and Laundry Services (LLS) – Supply of linen (Clothes, bed sheets, towel) and
laundry
7. Sustainability Program (SP) – Energy management services (electrical saving program –
Solar, Power saving equipment – such as LED)
 COMPETITIVE ADVANTAGE

1. They have served government hospitals since 1996 and has develop
the industrial knowhow and knowledgebase on hospital support
services.
2. They has been operating for 25 years and have strong present and
brand in their current geographical market.
3. They have strong team with specialized skill set to run the hospital
support service.
4. They have strong support from vendors and subsidiaries which has
work together for 25 years.
 Financial SNAPSHOT
Revenue (in million) Profit (In million)

350.6
345
344
318

20.6
15.9

15.3
18
2017 2018 2019 2020
 CONCLUSION
1. They is a well-known player in healthcare facilities management and has the
knowhow and experience in this niche market.
2. Even though their income is fix from the contract fee, yearly profit is
inconsistence. Therefore, Medivest need to improve their operating cost to
maximize their net income.
3. Medivest need to explore further income avenue by exploring to other related
services such as venture more into private healthcare facilities management,
expand their current incinerator plant, laundry services and sustainability
program (power saving, green energy initiative)
4. Medivest also need to improve presence in mass media or social media by
doing more program such as corporate social responsibility and public
engagement.