PERSONAL TRAINER

COMMUNICATION SKILL
A. Burhanuddin Kusuma Nugraha, S.Pd., M.Kes.
 9 KEY COMMUNICATION SKILL
1. Positive Body Language & Tone Of Voice
2. Active listening
3. Empathy
4. Session reminder
5. Clarity & confidence
6. Assertivenes
7. Personalisation
8. Ask direct question
9. Positive reinforcement
 POSITIVE BODY LANGUAGE & TONE OF VOICE

Albert mehrabian RULE

‘7%-38%-55% rule’.

the actual words account for 7%,

whereas tone (38%) and facial
expressions/body language (55%)
make up the majority of
communication.
 ACTIVE LISTENING
• An active listener doesn’t
interrupt the speaker or
become distracted by what
is happening around them.
• This can be as simple as
nodding your head, or
asking questions about
something they’ve just
said.
 ACTIVE LISTENING
• Ask them to clarify things - ‘What
do you mean by that?’
• Don’t interrupt them while they’re
speaking.
• Respond appropriately - Don’t put
them down or insult them.
• Pay attention - Look at them
directly and avoid distractions.
• Provide feedback - Respond to what
is being said.
 EMPATHY
• It shows you’re trying to understand
how someone feels about a situation
and are paying attention to them.
• Without prying into their personal
life too much, ask a couple of
questions about how they’re doing or
if they’re feeling OK.
• Taking the time to show you’re
interested in how they are doing
outside of training sessions is a great
way to make them trust you more and
feel comfortable in your presence.
 EMPATHY
• It shows you’re trying to understand
how someone feels about a situation
and are paying attention to them.
• Without prying into their personal
life too much, ask a couple of
questions about how they’re doing or
if they’re feeling OK.
• Taking the time to show you’re
interested in how they are doing
outside of training sessions is a great
way to make them trust you more and
feel comfortable in your presence.
 SESSION REMINDER
• You can communicate with clients through
text messages by sending them session
reminders.
• Sending session reminders will also benefit
you as it reduces the risk of missed or
cancelled appointments.
• Sending a confirmation message the day
before a session shows clients you are
organised and interested in them.
 CLARITY & CONFIDENCE
• Being clear and confident in what you
say is a great way to gain trust from
clients. If you’re unwavering and firm
with your opinions and telling clients
what you want or expect from them,
they’re more likely to follow your advice
because it appears to be coming from a
credible source.
 ASSERTIVENESS
• This can establish you as a credible
authority figure and put confidence in
your clients that they can trust you to
provide a good experience. Personal
trainers should make their opinions clear
and not shy away from disagreeing with
their clients.
 PERSONALISATION
• This is especially important to someone who is new
to the world of health and fitness. Using their name is
a great way to put them at ease as it shows you are
acknowledging them as a person, not just a paying
client.
• Addressing someone by their name is a good way to
show you are paying attention to them. However, you
should only use their name sparingly! Don’t just
throw it in every single sentence as you may start
venturing into the territory of coming across as
overly friendly.
 ASK DIRECT QUESTION
• Direct questions help you build a stronger relationship
with your clients and understand them better. This
means you will be able to respond better to their needs,
by listening to the answers they give to your questions
• Some examples of direct questions include:
• What do you think about this?
• How does this make you feel?
• Do you want to try a different way?
• Is this OK for you?
 POSITIVE REINFORCEMENT
• A great personal trainer communication skill is to
reinforce clients positively by acknowledging
how much they are improving at the end of each
session.
• Different ways you can do this is by:
• Mentioning how much their confidence has
grown.
• Highlighting the skills they have developed.
• Reminding them of everything they're
capable of.
• You can support them without just focusing on
how their body and looks have changed.
 THANK YOU
Anugraha@unesa.ac.id
085790757573
FIKK-UNESA
https://origympersonaltrainercourses.co.uk/blog/personal-training-communication-
skills