MEASURES TO RETAIN

QUALITY SERVICE
Presented by Halima Khatun
Student Code : BWU/BSO/21/014
Course Name : Introduction to Quality and Patient Safety
Course Code : BOPTOE607B
Programme Name : Bachelor of Optometry
Department : Allied Health Sciences

Submitted to Ms Shreya Chakraborty

(Assistant Professor)
Content

■ Introduction
■ Aim of quality healthcare service
■ Importance of quality healthcare service
■ Strategies to Retain Quality Service
■ Measures and Benchmarks
Introduction

■ Quality health care is defined as “the degree to which health services for individuals and
populations increase the likelihood of desired health outcomes and are consistent with
current professional knowledge.
 Effective

Safe

Patient centered
Aims of quality
health care
service
Timely

Efficient

Equitable
 Effective

they produce the

Safe desired results and
improve patient
health.
Patient centered
Aims of quality
health care
service
Timely

Efficient

Equitable
 Effective

Safe
they minimize the
risk of harm to
Patient centered patients.
Aims of quality
health care
service
Timely

Efficient

Equitable
 Effective

Safe

Patient centered
Aims of quality
health care they respect patient
service
Timely preferences and
values

Efficient

Equitable
 Effective

Safe

Patient centered
Aims of quality
health care
service
Timely
they are provided in
a timely manner,
Efficient avoiding
unnecessary delays

Equitable
 Effective

Safe

Patient centered
Aims of quality
health care
service
Timely

Efficient
they use resources
wisely and avoid
Equitable waste.
 Effective

Safe

Patient centered
Aims of quality
health care
service
Timely

Efficient

Equitable they are accessible

and affordable to all
patients.
Importance of ■ Improved patient outcomes : Quality care
leads to better results for patients, such as
Quality Service in faster recovery times and fewer
complications.
Healthcare ■ Reduced costs: By preventing errors and
complications, quality care can help to
reduce healthcare costs.
■ Increased patient satisfaction: Patients who
receive quality care are more likely to be
satisfied with their experience.
■ Enhanced reputation: Healthcare
organizations that provide quality care are
more likely to have a good reputation and
attract more patients.
Strategies to Retain Quality Service

1. Provider reminder system : 2. Facilitated relay of clinical data to

providers :
Examples-
Example-
■ Reminders in charts for providers
■ Transmission of clinical data from
■ Computer-based reminders for
outpatient specialty clinic to primary
providers
care provider by means other than
■ Computer-based decision support medical record (e.g., phone call or
mail)
3. Audit and Feedback :
Examples-
■ Feedback of performance to
individual providers
■ Quality indicators and reports
■ National/State quality report cards
■ Publicly released performance data
■ performers for comparison with
provider’s own data
4. Provider Education :
Example-
■ Workshops and conferences
■ Educational outreach visits (e.g.,
academic detailing)
■ Distributed educational materials
5. Patient Education :
Examples-
■ Parent and family education
■ Patient pamphlets
6. Patient Reminder System :
Examples-
■ Materials and devices promoting self-
management
7. Promotion of Self-management :
Examples-
■ Mails or calls to patients
8. Organizational Change :
Examples-
■ Case management, disease
management
■ CQI technique
■ Multidisciplinary teams
■ Change from paper to computer-
based records
■ Increased staffing
Measures and Benchmarks

Efforts to improve quality need to be measured to demonstrate whether improvement efforts

–
■ lead to change in the primary end point in the desired direction,
■ contribute to unintended results in different parts of the system and
■ require additional efforts to bring a process back into acceptable ranges
Reference

■ Hughes RG. Tools and Strategies for Quality Improvement and Patient Safety. In:
Hughes RG, editor. Patient Safety and Quality: An Evidence-Based Handbook for
Nurses. Rockville (MD): Agency for Healthcare Research and Quality (US); 2008 Apr.
Chapter 44.
THANK YOU