Flashbacks

…
 Settings,
Processes,
Methods and
Tools in Social
Work
Module 10
 Lesson Objectives:
At the end of the lesson, students will
be able to:
1. Identify the different methods
of communication.
2. Discuss the definition of
communication.
3. Share own communication
strengths and weaknesses.
4. Appreciate the value of
communication.
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Topic Reveal…
 The
Discipline of
Communicati
on
Can you define
Communicatio
n in one word?
 Tsismis
pero may sense!
Sessions…
Hi! I am Heart, you
might see me later.
I will be asking
questions that you
will try to answer.
Communication is came
from a Latin word
“communis”, which means
common.
It is common, because
it is an everyday
practice.

And it established
commonness between
participants, through
transmission of ideas
and emotions.
It can build our
knowledge and skills Or, can take
for effective and communication as
ethical ordinary and may
communication. lead us to take it for
granted.
Did you know that
there are 3 methods of
communication?
First, is Verbal. It Second, is Non-verbal.
is communicating It is a process of
with spoken generating meaning
words. using behavior.

And lastly, the written.

It make use of written
symbols and standard
script.
Can you give an
example of a Verbal
communication?

You’re right!
How about, an
example of Non-
verbal
communication?

Thank you!
Let’s find out.
Body language is an
example of Non-
verbal
communication.
 Here are examples of body
language:

Facial Eye
Gestures expression contact
Characteristi
cs of
Communicati
on
Communication is
Dynamic

- It is evolving.
- It is affected by change.
- The way we
communicate evolves.
Can you differentiate
how you communicate
with your friends,
family, teacher, and your
significant other?

Thank you for

sharing!
Communication is
Unrepeatable and
Irreversible.
- Every communication
encounter is unique.
- It affects and changes
people.
Have you ever been hurt
by someone’s words?
How are you able to
cope with it?

I hope you are

feeling good
now.
Communication Has No
-
Opposite
We cannot not
communicate.
- We can communicate
with a purpose.
- We can also
communicate without
awareness of doing so.
Have you tried to be
silent, while others are
talking? What did they
say to you?

Did you know,

silence is still a
form of
communication.
Communication is Affected
by Culture
- Cultural factors
influence how we
encode and decode
messages.
Did you know that
crossing your finger
means you are wishing
yourself a luck.

But, in Vietnam,
crossing your
finger can offend
the locals.
Communication is Influenced by
Ethics
- Ethics are moral
principles, values,
beliefs that guide our
behavior.
- Communication make
judgment of what is
right and wrong.
Have you tried talking to
an older person? How
can you show respect to
them?

In the Philippines,
saying “po” and
“opo” is a sign of
respect.
Communication is
Competence Based
- Communication skills,
are skills that need to
be develop.
- Know your strengths
and weaknesses.
Did you know that we
are not born with good
communication skills.

You can have a lot

of opportunity if
you are a good
communicator.
 Communication is Being
Transformed by Media and
Technology
- Communication now
can be done to a great
number of people in
great distances.
What social media do
you use to
communicate?

Nice! But, be
careful with who
you are talking.
Always think
before you click
Think

Pair

Share
Instructions:
1.Your partner will be the person next to
you.
2.Seat next to each other.
3.Talk about your communication strengths
and weakness.
4.Give some tips to your partner on how
he/she can improve his/her communication
weaknesses, and enhance his/her
communication strengths.
5.You will have 10 minutes to this activity.
6.Someone from the pair, can volunteer to
share what they talked about to the class.
 Reading 2:
Goals of
Communicati
on
 Lesson Objectives:
At the end of the lesson, students will
be able to:
1. Discuss the different goals of
communication.
2. Demonstrate the principles in
communication.
3. Appreciate the importance of
communication in daily lives.
1. To inform
and be
informed.
 2. To
persuade and
influence.
 3. To build
and maintain
relationships.
4. To develop
a career.
Principles in
Communicati
on
1. Clarity
- The message should be

clear and understandable

to minimize
misunderstanding and
misinterpretation.
2. Adequacy
- Include all necessary

information to the
message.
3. Consistency
- A message should be

well-thought of and
logically crafted.
4. Feedback
- The receiver's response

help the sender determine

if the message is properly
understood.
Short Role
playing
Instructions:
1.Group into 3.
2.Each group prepare a short role play
presentation to the class. They will have 15
minutes preparation.
3.Each group will present their role play
with-in 3 minutes.
4.The role play should present the principles
of communication. A group representative
will pick the scenario for their role play.
Criteria for Short Role Play
Variable Points
1. Speech was clear with 5
appropriate volume.
2. Role was played in a 5
convincing and consistent
manner.
3. Role-play captured and 5
maintained audience interest.
4. The role play emphasized the 10
principles in communication.
Total 25
 Reading 3:
Basic
Elements of
the
Communicati
 Lesson Objectives:
At the end of the lesson, students will
be able to:
1. Determine the different
elements in communication
process.
2. Explain the importance of each
element in a communication
process.
3. Make a communication process
model.
1. Sender
- Also known as
encoder or source.
- The one who
decides what is to
be communicated.
- Encodes the ideas
and feelings and
transmits the
message.
2. Receiver
- Also known as
decoder or
interpreter.
- The person who
receives and
interpret the
message through
feedback.
3. Message
- Content of the
communicative act.
- Encoded through
symbols and
communicated
through verbal and
non-verbal
methods.
- Use of language
4. Channel
- It refers to the
medium by which the
message is
transmitted.
- 5 senses are the
natural and basic
medium.
- Technical medium:
internet, telephone,
radio, etc.
5. Feedback
- Refers to the
information or signal
set back to the sender
by the receiver.
- It helps sender and
receiver meet goal
and understanding.
Negative Feedback
- It gives us cues to
correct or stop a
behavior.
Positive Feedback
- Encourages us to
continue a behavior in
progress.
6. Context
- Refers to the setting
or environment
- It is made up of roles
and rules that we
abide.
Rules are the guides to
follow.

Roles are the part that each

participant has to play.
7. Noise
- Anything that can
distort the message.
- Also known as
interference.
External Noise refers to
physical noise from the
environment.

Internal Noise concerns

the mind of the
8. Effect
- This refers to
consequences and
result.
Cognitive Effect refers to
the changes in
intelligences.

Affective Effect refers to

the changes in emotions.

Behavioral Effect refers to

Communication
Process Model
Instructions:
1.Get one whole sheet of paper.
2. You have 10 minutes to do this activity.
3.Construct your own communication
process model using a graph, a drawing, or
any artwork that you want.
4.Use the elements of communication we
discussed in making your communication
model.
 Reading 4:
Levels of
Communicati
on
 Lesson Objectives:
At the end of the lesson, students will
be able to:
1. Identify the different levels of
communication.
2. Compare and contrast the levels
of communication.
3. Relate personal experiences
with the different levels of
communication.
1. Intrapersonal
Communication
- Refers to internal
dialogue or self-talk.
- It is a
communication
within oneself.
- It is unplanned and
2.Interpersonal
Communication
- The communication
takes place between
people.
- More goal oriented
(build relationship)
- More structured and
influence by ethical
considerations.
3. Group
Communication
- Communication
among three or more
people.
- More formal in
nature.
- More oriented toward
4. Public
Communication
- Sender-focused
communication.
- More formal,
purposeful, and
oriented.
5. Mass
Communication
- Message is transmitted
to a large audience
across great distance.
- It is one way and the
feedback is not
immediate.
Share It!
Instructions:
1.Get one half crosswise sheet of paper.
2. You have 10 minutes to do this activity.
3.Someone will volunteer to share their
experiences.
4.Share your personal experiences about the
level of communication that you
encountered. Just chose one from the 5
levels of communication we discussed.
5.Identify the problems that you encountered
while communicating, and how did you
cope with it.