Professional Documents
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Map To Market Leadership
Map To Market Leadership
MAP TO
MARKET
LEADERSHIP
Marketing Agenda 2030
Navigating this
Presentation
C O N T E N T C O M PA S S :
01 Overview
End-to-End
Retail
Customer satisfaction, from
choice to checkout
Full Customer
Support
Multi-channel
help hotlines
Wiekkan
An omni-channel marketing strategy
for customer retention and acquisition
Presentations are tools that can be used as Presentations are tools that can be used as Presentations are tools that can be used as
demonstrations, lectures, speeches, reports, demonstrations, lectures, speeches, reports, demonstrations, lectures, speeches, reports,
and more. and more. and more.
It is mostly presented before It is mostly presented before It is mostly presented before
an audience. an audience. an audience.
0
Gen X 7
Legacy customers
with brand loyalty
actual experience
User Testing
Feedback from
Observations
0 Observing in-situation
behavior
8
S W
Strengths Weaknesses
Opportunities Threats
O T
What are our What uncertainties
untapped markets? lie ahead?
Presentations are tools that can be used Presentations are tools that can be used Presentations are tools that can be used
as demonstrations, lectures, speeches, as demonstrations, lectures, speeches, as demonstrations, lectures, speeches,
reports, reports, reports,
and more. It is mostly presented before and more. It is mostly presented before and more. It is mostly presented before
an audience. an audience. an audience.
1 B2B and B2C expertise
Digital-first approach
Phase 2:
Engage
Establish brand loyalty
Phase 1:
Attract
Ensure our services stand out
1 from the competition
3
Onward: Our Journey 14 LAUNCH
( J A N U A RY )
Presentations are communication tools Presentations are communication tools Presentations are communication tools
that can be used as demonstrations, that can be used as demonstrations, that can be used as demonstrations,
lectures, speeches, reports, and more. lectures, speeches, reports, and more. lectures, speeches, reports, and more.
The Journey
Begins!
L E T ' S N AV I G AT E O U R WAY
TO SUCCESS TOGETHER.