HOTEL ETHICS AND

BELONGINGNESS
1. INTRODUCTION

What
is
Ethics?
 ETHICS is a set of
moral principles and
values that separate
right from wrong /
Good or bad/ Fair or
Unfair…..
 2. Capital Ethical
Standards
2.1 Personal
2.2 Professional
2.3 Team work
2.4 Business
2.5 Global citizenship
2.1 Personal Ethical
Standards

2.1.1 Avoid personal life

from hotel
2.1.2 Avoid discussing
Personal problems
2.1.3 Keep personal calls
out of working hour
2.2 Professional Ethical Standards

2.2.1 Hospitality and Loyalty:

Keep confidential information confidential
Do not say bad things about your employer
2.2.2 Keeping Quality and Fairness:
Treat everyone equally. Apply the same rules to everyone
2.2.3 Honesty:
Tell the truth, even if you may have done something incorrectly
2.2 Professional Ethical Standards

2.2.4 Integrity
2.2.5 Commitment to Excellence: Always do
your best

2.2.6 Respect: Care about fellow employees

2.2.7 Accountability: Be responsible for your
actions
2.2.8 Punctuality and Attendance
2.2.9 Grooming and Attitude
2.3 Team Work Ethical Standards
2.3.1 Team player: The ability to get
along with others including those you don’t necessarily
like
2.3.2 Leadership Abilities: The
ability to be led and/or to become the leader.
2.3.3 Be a contributing
member: The ability to carry your own weight
and help others who are struggling
2.3.4 Accept compromise:
Recognize when to speak up with an idea and when to
compromise by blend ideas together
2.4 Productivity Ethical Standards
2.4.1 Accept responsibility for ones
work: If you make a mistake, admit it
2.4.2 Do the work correctly: Quality and
timeliness are prized
2.4.3 Get along with co-workers:
Cooperation is the key to productivity
2.4.4 Help out whenever asked: Do “extras”
without being asked
2.4.5 Take pride in your work: Do things the
best you know how
2.4.6 Make an effort to improve: Learn
ways to better yourself
 Unacceptable Behaviors and
Actions

Displaying poor work performance

Disrespecting guests, co-workers and suppliers
Damaging (uniform) and stealing hotel properties and
assets
Reporting to work in a state of intoxication
Refusing to provide assistance in harmful situations
 Unacceptable Behaviors and
Actions

 Failing to inform management about the presence of

imminent dangers
 Repeated tardiness (lateness)
 Absence from work without good cause and not
communicating it in time
 Being the cause of any harmful accidents ( Situations) be
 Unacceptable Behaviors and
Actions
Using forged documents
Accepting a gift or benefit from guests and suppliers
without your managers awareness and approval
Lying or misinforming management and co-workers
Obstructing others to do their jobs
Not keeping yourself , your work area and locker’s clean
and in order
 Unacceptable Behaviors and
Actions

Sleeping during working hours

Harassment and sexual misconduct
Disclosure of confidential hotel information
Doing your personal business in the hotel premises
 What Management expects from you?

 A positive approach to your work,

 Demonstrating the willingness to contribute to an enjoyable
experience
 A good knowledge of your job
 Willingness to learn more in order to improve your
performance
 Respect for your appearance as well as that of the HOTEL and
its equipment
2.7 How to develop Ethical standards
THANK
YOU!