TOYOTA IN

PAKISTAN

GROUP MEMBERS
1)M RAMZAN BE20-08
2)IFRAHIM MAQBOOL BE-20-65
3)REHMAN AMJADBE20-52
4)UMAR PIARZADA BE 20-62
 INTRODUCTION OF TOYOTA IN PAKISTAN

• In Pakistan, Toyota Indus Motors, came into being

following a joint venture between the House of
Habib, Toyota Motor Corporation and Toyota
Tusho Corporation of Japan in 1989. Toyota Indus
Motors is the sole manufacturer and marketer of
Toyota vehicles in Pakistan
• Headquarter of Toyota is in Karachi
TOYOTA IN PAKISTAN
Toyota dealerships typically
operate as follows

1)Showroom
2)Sales process
3)Financing
4)Trade Ins
 TOYOTA IN PAKISTAN

5) Paper work

6) Delivery

7) Service and maintaince

 SERVICE’S
• NEW CAR SERVICE AT DEALERSHIP
• INSPECTION OF CAR
ONCE THE CAR REACHES THE DEALERSHIP, IT IS INSPECTED TO ENSURE ANY DEFAULT
ARE BEFORE DELIVERING TO THE CUSTOMER . IF THERE IS ANY DEFAULT IN THE CAR,
IT WILL BE DELIVERED BACK TO INDUS MOTOR.
 SERVICE PROCEDURE

• TA
TA take test drive as a customer with owner and identifies the default
and other distrubance in the car.

• Service advisor
Service advisor fill the chart that is related with the parts of the car to
the clarify defective parts .
• JC (Job Controller)
Service advisor consult with the JC for the further process and they follow the chart
filled by the advisor.

Job Controller distribute the work according to the Expertise of workshop employees. JC
work as a connection between service department and workshop.
• Follow up
Follow up process is followed after the delivery of the Car
to the customer .
• Satisfaction of Customers
• Reminder to the customer.
CAR ACCIDENT AND BODY PAINT

1. CAR INSURANCE

2. ESTIMATE
10
3. SURVIVOR

4. DENTING AREA

5. PAINT ROOM

6. REINSPECTION

8. PAYMENT METHODS
1.DEPRECIATION 2.CASH