How to send money

from Japan

Classification: Western Union Confidential

 Western Union

Contents

• How to Download APP or Visit WU.com

• EKYC Process for WU mobile app and WU.com

• Pay Money Transfer at an ATM

• Payment Option at Convenience Store (Lawson Kiosk)

• Frequently ask question and 0 JPY transfer fee*

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How to Download the app or Visit WU.com

A. https://Westernunion.com/jp
- Access the website on your
browser.

B. Western Union Japan mobile app

- With the Japan Region settings,
access Google Play Store or App
Store and download the Western
Union JP app.

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 Western Union

WU.com (Website or browser)

2
For Wu.com (via Website), you simply need to follow these steps: 1
Step 1. Access the website:
- Access the website and register at
https://www.westernunion.com/jp/en/web/user/register

Step 2. Create Account:

- Enter your email address, create a password, agree to 3
the terms and conditions, and tap "Continue."

Step 3. Verify Identity: 3 4

- Click "Get Started."

Step 4. Complete Profile:

- Fill out your profile information, including your address, agree to
the terms and conditions, and click "Agree and Continue."

Next step:
- Prepare your ID and My number documents

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Western Union Mobile app 1 2 3

For the Western Union Mobile App:

Step 1. Download the App:

- With the Japan Region settings, access Google Play Store or App Store and download the
Western Union JP app.

Step 2. Register:
- Tap the "Register" button. 4 5
Step 3. Choose Language:
- Select your preferred language.

Step 4. Create Account:

- Enter your email address, create a password, agree to the terms and conditions, and tap
"Continue."

Step 5. Verify Identity: Choose your country, estimated transfer amount per month, source of 6
income, and occupation. Then, tap "Get Started."

Step 6. Complete Profile:

- Fill out your profile information, including your address, agree to the terms and conditions,
and tap "Continue."

Next step:​
- Prepare your ID and My number documents
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 Western Union

eKYC Process for WU mobile app and WU.com

1 2 3
Submitting photos of Residence card and My number

eKYC via Mobile App:

Step 1.
- Get ready with your residence card then tap "I'm ready" when prompted.
Step 2.
- Tap "Allow" when prompted by the app.
Step 3.
- Tap "Continue" if ready to capture your residence card. 4
Step 4.
- Tap "Continue" to capture your residence card's front, back, and thickness following the app's
instructions.
Step 5.
- Tap "Continue" for My Number card.
Step 6.
- Choose the type of My Number document you want to submit.
Step 7.
- For My number card, turn around the card tap "Continue". 5 6 7
- For My number notification card, capture front and back.
- For Certificate of residency, capture the wole document.

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EKYC Process for WU mobile app and WU.com

Submitting seflie photo

8 9 10
eKYC via Mobile App (Continuation):

Step 8.
- Tap "Continue" to capture a selfie photo following the
app/ web instructions.

Step 9.
- Tap "Allow" when prompted by the app/ web.

Step 10.
11
- Follow instructions for taking selfie photos of the front,
tilt head down left and right.

Step 11.
- A screen will show "All required information is submitted"
tap/ click "Complete".

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EKYC Process for WU mobile app and WU.com

eKYC Completed

Step 13.
An "In-Progress" screen will appear. Allow up to
3 hours for verification. You'll receive an email notification
regarding the account activation or the need to resubmit
documents.

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Two Payment Options

• Pay Money Transfer at an ATM

• Payments Option at Convenience Store

(Lawson Kiosk)

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Pay Money Transfer at

1
an ATM2 3

Step 1.
Log in to your online profile and select "Join now" on the app/
web.

Step 2.
Choose the receiver’s country and enter the send amount,
choose cash pickup or bank as receive option and choose bank
as payment option, then tap/ click "Next".

Step 3.
Read protect yourself from fraud guidelines then tap/ click "Next"

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 Western Union

Pay Money Transfer at an ATM

4 5 6

Step 4.
Enter your receiver’s details and select "Next".

Step 6.
Review your transfer details and select "Continue".

Step 7.
Follow the instructions to complete your payment.

Step 8.
Payment instructions will show.
Keep the instruction details when making payment
to any ATM banks.

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Pay Money Transfer at an ATM

Step 9.​
You can check your
email including spam for
additional payment instructions

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Pay Money Transfer at an ATM

Flow chart

Step 1: Step 2: Step 3: Step 4:

WUBD customer request money Customer visit a nearest ATM Customer must enter all the information details After making the transaction, you can
transfer using App/Web and (You can pay using cash or by received from App/ Web. check the receipt if successful, you will
receive: Bank card) (Post 48 hrs and if the customer miss to pay within 30 mins then receive a receipt with MTCN, and you
1. Beneficiary name: another MTCN will need to be created.) can now share to your receiver.
2. Bank name: *You can use a cash or your bank card
to make payment. *The maximum payment amount is JPY 1,000,000.
3. Bank code:
4. Branch name:
5. Branch code:
6. Bank account type:
7. Account number:
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Pay Money Transfer at an ATM
Detailed Instruction
Step 1.​​
- Select English if preferred.
Step 2.​
- Select "Transfer" on the ATM
screen. The display differs
slightly from bank to bank, but
usually it is "Transfer".
Step 3.​​
- Read the bank reminder and
Select "Not".
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Classification: Western Union Confidential
Step 4.​​
- Choose whether you want to
transfer money in cash or from
your bank account (cash card
required). Not all ATMs allow
cash transfers.
Step 5.​​
- Select the bank and branch to
which you wish to make the
transfer. If this is your first
time, choose to enter the
information manually.
Step 5.​​
- Select "GMO Aozora" as the
bank.
-「ＧＭＯあおぞら」を銀行で選ぶ。
14
 Western Union

Pay Money Transfer at an ATM

Detailed Instruction - Continuation

Step 7.​​
- For the branch name type the Step 10.​​
initial katakana and select the •Make sure the information
name of the designated branch displayed match with
from those displayed. From the the instructions you have
instruction it's チャイム before you proceed.

Step 8.​ Step 11.​​

- For account type, select - Enter your name in Katakana
"Ordinary deposit”.

Step 9.​​ Step 12.​​

- Enter the account number - Enter your contact number/
from the instruction.

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Payment Option at Convenience Store

(Lawson Kiosk)

Step 1: Step 2: Step 3: Step 4:

WUBD customer request money Customer visit a Convenience Input a Customer number & Confirmation number and Read the barcode written on the
transfer using App/Web and store (Lawson). receive an application ticket (paper slip) from the Kiosk application ticket at the cash register, to
receive a receipt number machine. pay the send principal + fees in cash, and
(Customer number 11 digit) and *Lawson has 15,000 stores across receive a receipt with MTCN.
Confirmation number (4 digit) by Japan (As of Feb 2024). *Payment must be made at the cash register within 30 mins after
email. ticket issuance.
(Post 48 hrs and if the customer miss to pay within 30 mins then
another MTCN will need to be created.)

*The maximum payment amount is JPY 300,000.

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Payment Option at Convenience Store

(Lawson Kiosk)

Step 1: Step 2: Step 3:

Select those who have various numbers on the Kiosk Enter a customer number (11 digit). Enter a confirmation number (4 digit).
screen.

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Payment Option at Convenience Store

(Lawson Kiosk)

Payment processor name

Sender’s name

Payment JPY amount

Payment type
(e.g. Western Union 商品代金）

Step 4:
Check the payment details and select 〇 if the details are correct or select X
if the details are incorrect.
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Payment Option at Convenience Store

(Lawson Kiosk)
Paper slip issue date & time

Paper slip validity date & time

(* As per Convenience store specs, the
deadline is generally within 30 mins)

Payment JPY amount

Store code

Barcode read at cash register

Apply number

Customer code

Step 5:
Application ticket will be issued from the Kiosk machine.
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 Western Union

Payment Option at Convenience Store

(Lawson Kiosk)

Western Union
Tel:Western Union
0120-961-623
Tel: 0120-961-623
Operation Hours: English & Tagalog 24 hours a day (Daily)
Operation Hours: English & Tagalog
Japanese 24 hours
& Chinese a day (Daily)
9:00-22:00 (Daily)
Japanese & Chinese 9:00-22:00 (Daily)
Email: JapanEnglish.Customer@westernunion.com
Email: JapanEnglish.Customer@westernunion.com

The following send money details and MTCN will be listed.

The following send money details and MTCN will be listed.
Date & Time; Sender’s name; Receiver’s name; Destination country; Payout currency;
Date & rate;
Exchange Time;Payment
Sender’sJPY
name; Receiver’s
amount; name;
Purpose; Destination
Amount; country; Payout currency;
Fee; Total;
Exchange
Payment rate; MTCN;
method; Paymentetc.
JPY amount; Purpose; Amount; Fee; Total;
Payment method; MTCN; etc.

Step 6:
After payment is completed, receive a receipt with MTCN from the cashier staff.

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Frequently Asked Questions

Why do I need to submit My Number information?
My Number is collected for tax purposes and in accordance with tax regulations. This information needs to be collected and verified only once,
before your first online money transfer can be completed, and will be stored in accordance with the Personal Data Protection Act.
If you are a Japanese resident, your My Number card is accepted as a valid document for ID verification.

What happens if I cannot pay for my transaction within 48 hours at the ATM or convenience store?
If you don’t pay at the ATM or at the convenience store within 48 hours, your transaction will be canceled. You can always start a
new transfer.

How much money can I send online from Japan?

You can send up to 1,000,000 JPY per transfer after your profile is verified, with a maximum of 3 transfers in a 24-hour period.
If you need to send more money, visit an agent location.

Is sending money free for the first time?

Yes, it's 0 JPY transfer fee* for your first online transfer.

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 Thank You.

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