ON THE PHONE

1 How do you usually communicate with your friends?

TEACHER
I usually text messages to keep in touch with my
friends because it’s fast and easy.
ANDY
It is old-fashioned but I like sending letters to
my friends.
MIKE

I often send emails to my friends. I especially send

photos and documents via emails.
FIONA

Which of the following IS NOT mentioned in the dialogue above?

A) B) C) D)
1 How do you usually communicate with your friends?

TEACHER
I usually text messages to keep in touch with my
friends because it’s fast and easy.
ANDY
It is old-fashioned but I like sending letters to
my friends.
MIKE

I often send emails to my friends. I especially send

photos and documents via emails.
FIONA

Which of the following IS NOT mentioned in the dialogue above?

A) B) C) D)
 WAYS OF COMMUNICATION

 Texting a message
 Video chats

 Writing a letter/postcard

 Making a phone call

 Talking face to face / meeting up

 Sending an email

 Using social networks

2
People used different ways to communicate with each other
during the history. They first used smoke signals to warn
others about bad events. Then, they used messenger birds.
After the printing machine and the telephone, people started
to keep in touch with each other easier and faster.

According to the text above, why did people use smoke signals?

A) They warned others about bad events.

B) Smoke signals were faster than messenger birds
to communicate.
C) People didn’t use any different methods to communicate.
D) It was difficult to share opinions with smoke signals.
2
People used different ways to communicate with each other
during the history. They first used smoke signals to warn
others about bad events. Then, they used messenger birds.
After the printing machine and the telephone, people started
to keep in touch with each other easier and faster.

According to the text above, why did people use smoke signals?

A) They warned others about bad events.

B) Smoke signals were faster than messenger birds
to communicate.
C) People didn’t use any different methods to communicate.
D) It was difficult to share opinions with smoke signals.
 HISTORY OF COMMUNICATION

 Smoke signals (to warn people)

 Messenger birds ( to have information from
distant places)
 Printing machine (by Johannes Gutenberg)
 Telegraph (by Samuel Morse)
 Telephone (by Alexander Graham Bell)
 Radio (by Guglielmo Marconi)
 Television (by John Logie Baird)
 Cell phone (by Martin Cooper)
 Internet (became a reality in 1983)
3
I usually arrive home late and I feel tired to
prepare food. So, I prefer ordering food
online. I use an application on my
smartphone to order food because it’s really
SANDRA fast.

Which of the following shows the application Sandra uses?

A) B) C) D)
3
I usually arrive home late and I feel tired to
prepare food. So, I prefer ordering food
online. I use an application on my
smartphone to order food because it’s really
SANDRA fast.

Which of the following shows the application Sandra uses?

A) B) C) D)
 SMARTPHONE APPLICATIONS
 To improve foreign languages
 To find the way in traffic
 To share ideas and opinions
 To play educative games
 To solve puzzles
 To translate sentences
 To buy something online
 To order something to eat
 To help people in need
4
4
 VOLUNTARY WORKS

 Helping disabled children

 Donating clothes for the people in need
 Planting trees
 Giving medical care
 Collecting garbage for a clean environment
 Sending materials to the refugees
5 Secretary: Hi! Mr. Parker’s office. How can I help you?
Rita: Hello. This is Rita. ----?
Secretary: I’m afraid. He is at the meeting now. May I
take your message, please?
Rita: No, thanks. I’ll call him again, later.
Secretary: Alright. Good bye,

Which of the following DOES NOT complete the conversation?

A) Is Mr. Parker there

B) May I speak to Mr. Parker, please
C) Can I leave a message for Mr. Parker, please
D) Could you put me through Mr. Parker, please
5 Secretary: Hi! Mr. Parker’s office. How can I help you?
Rita: Hello. This is Rita. ----?
Secretary: I’m afraid. He is at the meeting now. May I
take your message, please?
Rita: No, thanks. I’ll call him again, later.
Secretary: Alright. Good bye,

Which of the following DOES NOT complete the conversation?

A) Is Mr. Parker there

B) May I speak to Mr. Parker, please
C) Can I leave a message for Mr. Parker, please
D) Could you put me through Mr. Parker, please
 PHONE CONVERSATION

Introducing yourself Asking for someone

Hi, Gale speaking May I speak to Liz, please?
Hello, this is Gale Is Liz there?
Could you put me through Liz, please?

If he/she is available If he/she is not available

S/he is here / available I’m sorry / I’m afraid

Hold on, please.
I’ll get her/him.
Let me try to connect you
S/he is not here / available
S/he is engaged / busy
Would you like to leave a message?
May I take your message?
6
6
ASKING FOR REPETITION

 Can you repeat that, please?

 Can you say it slowly, please?

 Excuse me?

 What?

 I beg your pardon?

 Sorry! What did you say?

 Pardon me?

 Say it again, please.

 Repeat it, please!

7
7
8
8
GRAPHICS

 more than X less than

 the most X the least

 Half of the …
 More than half of the …

 Less than half of the …

 Nearly half of the …

 50 percent of the …

 Nearly 50 percent of the …

9
Sally: Hi! I’d like to reserve a room on April 4, please.
Receptionist: Sure. ----?
Sally: A room for two; me and my sister.
Receptionist: ----?
Sally: For two days. Also, I’d like to learn whether there is
a spa centre and a swimming pool at the hotel.
Receptionist: Yes. ----?
Sally: No, thank you.

Which of the following does receptionist NOT ask Sally?

A)How long are you planning to stay

B) Is there anything else that I can help you with
C) How many people is the room for
D)When are you planning to stay
9
Sally: Hi! I’d like to reserve a room on April 4, please.
Receptionist: Sure. ----?
Sally: A room for two; me and my sister.
Receptionist: ----?
Sally: For two days. Also, I’d like to learn whether there is
a spa centre and a swimming pool at the hotel.
Receptionist: Yes. ----?
Sally: No, thank you.

Which of the following does receptionist NOT ask Sally?

A)How long are you planning to stay

B) Is there anything else that I can help you with
C) How many people is the room for
D)When are you planning to stay
 10
%
 10
%
CALL CENTER

We usually call a call center

 to make a complaint

 to change or return a product

 to report a problem with delivery

 to learn about the bill

 to book a flight ticket

 to learn about something more

 to buy something

 to ask a service
 Steve: Hi Matt.
Matt : Hi!
Steve: I am near the Square Cinema. There will be a film at 8
o’clock…………….?
Matt : Well, I’d love to but I will study and finish the new project and then I
will visit my grandparents.
Steve: Okay……………………………?
Matt : I will be at home and rest.
Steve : So, we can go together tomorrow. ……………?
Matt : Sure. I will be there.
Steve : See you tomorrow, then.
Matt : Okay, bye.

11.Which of the following questions DOES NOT Steve ask to Matt?

A) What will you do tomorrow?
B) Will you be in front of the cinema at 1 o’clock?
C) Will you join me?
D) When will you go?
 Steve: Hi Matt.
Matt : Hi!
Steve: I am near the Square Cinema. There will be a film at 8
o’clock…………….?
Matt : Well, I’d love to but I will study and finish the new project and then I
will visit my grandparents.
Steve: Okay……………………………?
Matt : I will be at home and rest.
Steve : So, we can go together tomorrow. ……………?
Matt : Sure. I will be there.
Steve : See you tomorrow, then.
Matt : Okay, bye.

11.Which of the following questions DOES NOT Steve ask to Matt?

A) What will you do tomorrow?
B) Will you be in front of the cinema at 1 o’clock?
C) Will you join me?
D) When will you go?
Shop Assistant : Green Store. May I help you?
Mrs. Maddox : Hello! I bought a new cell phone 3 days ago, but I have a problem.
Shop Assistant : Yes Madam. How can I help you?
Mrs. Maddox : It does not work properly and it cannot connect the Internet.
Shop Assistant : Okay Madam. Hold on please. Let me try to connect you to our director.

Mrs. Maddox : Thank you.

Director : Hello Madam.
Mrs. Maddox : Hello. I have a problem.
Director : I know Madam. The shop assistant told me about it…………………
Mrs.Maddox : Thank you very much.

12. Which of the followings completes the dialogue?

A) I cannot solve the problem, don’t call please.

B) You can leave a message.
C) How about buying a new one?
D) You can change or return it, don’t worry.
Shop Assistant : Green Store. May I help you?
Mrs. Maddox : Hello! I bought a new cell phone 3 days ago, but I have a problem.
Shop Assistant : Yes Madam. How can I help you?
Mrs. Maddox : It does not work properly and it cannot connect the Internet.
Shop Assistant : Okay Madam. Hold on please. Let me try to connect you to our director.
Mrs. Maddox : Thank you.
Director : Hello Madam.
Mrs. Maddox : Hello. I have a problem.
Director : I know Madam. The shop assistant told me about it…………………
Mrs.Maddox : Thank you very much.

12. Which of the followings completes the dialogue?

A) I cannot solve the problem, don’t call please.

B) You can leave a message.
C) How about buying a new one?
D) You can change or return it, don’t worry.
Communication has always been important among people in history. People used smoke
signals and messenger birds. They seem funny now. Then the people invented the
printing machine, telegraph, telephone and television. They were great inventions. But
when we think about cell phone and the Internet, we see that the technology has come to
a very different end. We cannot guess what the people will invent in the future. I think
the people will find our communication methods funny, too. Who knows…

13.Which picture DOES NOT show one of the communication

methods in the text?

A B

C D
Communication has always been important among people in history. People used smoke
signals and messenger birds. They seem funny now. Then the people invented the
printing machine, telegraph, telephone and television. They were great inventions. But
when we think about cell phone and the Internet, we see that the technology has come to
a very different end. We cannot guess what the people will invent in the future. I think the
people will find our communication methods funny, too. Who knows…

13.Which picture DOES NOT show one of the communication methods

in the text?

A
B

C
D
 Hi! I am Sam. There will be an exhibition in Paris next week. My friends and I booked
the flight tickets and reserved our rooms at a hotel. We prefered going by plane. We
could find the cheapest tickets and they cost $200. We will fly together on 14th
December at 7 p.m. We will attend the exhibition and take some photographs. I think,
we will see the Eiffel Tower and go to the Louvre Museum, too.

14. Which question is NOT answered in the text?

A) How much did the tickets cost?

B) Who will fly to Paris?
C) How long will they stay in Paris?
D) When will they fly to Paris?
Hi! I am Sam. There will be an exhibition in Paris next week. My friends and I booked
the flight tickets and reserved our rooms at a hotel. We prefered going by plane. We
could find the cheapest tickets and they cost $200. We will fly together on 14th
December at 7 p.m. We will attend the exhibition and take some photographs. I think,
we will see the Eiffel Tower and go to the Louvre Museum, too.

14. Which question is NOT answered in the text?

A) How much did the tickets cost?

B) Who will fly to Paris?
C) How long will they stay in Paris?
D) When will they fly to Paris?
Linda, Ebrar and Eylem are university students and they live in
the same house. They have a lot of friends. They prefer sending
e-mails to writing letters to keep in touch with each other
because ___________________.

15. Which of the followings completes the dialogue?

A) it is faster and easier
B) writing letters is a good way
C) both of the ways are useful
D) sending an e-mail is not good
Linda, Ebrar and Eylem are university students and they live in
the same house. They have a lot of friends. They prefer sending
e-mails to writing letters to keep in touch with each other
because ___________________.

A) it is faster and easier

B) writing letters is a good way
C) both of the ways are useful
D) sending an e-mail is not good
70
60
50
40
Kryptonopolis
30 Turkey
20
10
0
texting a social face to face making a
message networks phone calls

16. Which of the following is CORRECT according to the research

results?

A) People in Turkey mostly meet up and spend time together

B) Less people prefer using social networks to texting messages in
Kryptonopolis.
C) Turkish people prefer making phone calls to communicating face
to face
D) People in Kryptonopolis make phone calls more than Turkish
people.
 16. Which of the following is CORRECT according to the research
results?

A) People in Turkey mostly meet up and spend time together

B) Less people prefer using social networks to texting messages in
Kryptonopolis.
C) Turkish people prefer making phone calls to communicating face to face
D) People in Kryptonopolis make phone calls more than Turkish people.
There are 20 students in a class. 12 of them are girls and others are boys. They are
talking about the ways of communication they prefer most.

BOYS GIRLS
Social media 3 5
Postcards 1 0
Phone calls 2 6
Face to face 2 1

17. Which of the following can be CORRECT according to the

chart above?

A) All the girls prefer sending postcards to making phone calls.

B) Half of the boys like using social media.
C) Nearly half of the class prefer social networking sites.
D) Less than two girls enjoy speaking on the phone.
There are 20 students in a class. 12 of them are girls and others are boys. They
are talking about the ways of communication they prefer most.

BOYS GIRLS
Social media 3 5
Postcards 1 0
Phone calls 2 6
Face to face 2 1

17. Which of the following can be CORRECT according to the chart

above?

A) All the girls prefer sending postcards to making phone calls.

B) Half of the boys like using social media.
C) Nearly half of the class prefer social networking sites.
D) Less than two girls enjoy speaking on the phone.
Hulk has got a lot of friends. He always keeps in touch with them. He prefers one of
the communication ways more than the others. He likes it because he can share
videos, music and opinions at the same time while using it.
Here are some peoples’preferences about communication ways:

LIKES DISLIKES
Wendy Talking on the phone Using social media
Lewis Writing letters Texting messages
Sally Sending postcards Going online
Celine Spending time on social Making phone calls
networks

18. According to the information above, who can be Hulk’s best

friend?

A) Wendy B) Lewis

C) Sally D) Celine
Hulk has got a lot of friends. He always keeps in touch with them. He prefers one of the
communication ways more than the others. He likes it because he can share videos,
music and opinions at the same time while using it.
Here are some peoples’preferences about communication ways:

LIKES DISLIKES
Wendy Talking on the phone Using social media
Lewis Writing letters Texting messages
Sally Sending postcards Going online
Celine Spending time on social Making phone calls
networks

18. According to the information above, who can be Hulk’s best friend?

A) Wendy B) Lewis

C) Sally D) Celine
George prepares a poster about three great inventionsin communication.

The Ways of Communication

Johannes Gutenberg invented the first printing machine in 1454. Thanks to this great
invention, people found a chance to write about their opinions.

Alexander Graham Bell invented the first telephone in 1876 and people started keep in
touch with each other easily.

Martin Cooper invented the first cell phone in 1973. People could make phone calls
where they want. It gave freedom to people.

19. Which of the following questions DOES NOT have an answer in the poster?

A) What did Gutenberg invent in 1454?

B) How did Martin Cooper invent the cell phone?
C) When did Graham Bell invent the telephone?
D) Who invented the cell phone?
George prepares a poster about three great inventionsin communication.

The Ways of Communication

Johannes Gutenberg invented the first printing machine in 1454. Thanks to this
great invention, people found a chance to write about their opinions.

Alexander Graham Bell invented the first telephone in 1876 and people started
keep in touch with each other easily.

Martin Cooper invented the first cell phone in 1973. People could make phone
calls where they want. It gave freedom to people.

19. Which of the following questions DOES NOT have an answer in the poster?

A) What did Gutenberg invent in 1454?

B) How did Martin Cooper invent the cell phone?
C) When did Graham Bell invent the telephone?
D) Who invented the cell phone?
*** Sandy’s phone is ringing…
Jack : Good morning! This is Jack Miller from CommuFame Company. May I speak to
Sandy Thompson?
Sandy: I am Sandy Thompson
Jack : Hi, Ms Thompson! I’m calling you to give information about your bill payment.
Can I take your father’s name?
Sandy: Sure. Alex Thompson.
Jack : Ok. When is your birthday?
Sandy: It is on 21 April 2000.
Jack : Ok. Can I take your mother’s name?
Sandy: Wendy Thompson.
Jack : Can you tell me the first and last letters of your mother’s surname before
marriage?
Sandy: What? Why do you need it?
Jack : It is important and I have to learn them.
Sandy: No, never! It is not right to share this information with a stranger. Also, I paid my
bill. You’re telling a lie!
*** She hangs up the phone

20. What happens at the end of the conversation?

A) Sandy gives all the details to Jack.
B) Jack learns all the information about Sandy.
C) Sandy understands that Jack is not a reliable person
D) Jack says ‘’ Goodbye’’ her and hangs up the phone
*** Sandy’s phone is ringing…
Jack : Good morning! This is Jack Miller from CommuFame Company. May I speak to
Sandy Thompson?
Sandy: I am Sandy Thompson
Jack : Hi, Ms Thompson! I’m calling you to give information about your bill payment.
Can I take your father’s name?
Sandy: Sure. Alex Thompson.
Jack : Ok. When is your birthday?
Sandy: It is on 21 April 2000.
Jack : Ok. Can I take your mother’s name?
Sandy: Wendy Thompson.
Jack : Can you tell me the first and last letters of your mother’s surname before marriage?
Sandy: What? Why do you need it?
Jack : It is important and I have to learn them.
Sandy: No, never! It is not right to share this information with a stranger. Also, I paid my
bill. You’re telling a lie!
*** She hangs up the phone

20. What happens at the end opf the conversation?

A) Sandy gives all the details to Jack.
B) Jack learns all the information about Sandy.
C) Sandy understands that Jack is not a reliable person
D) Jack says ‘’ Goodbye’’ her and hangs up the phone
*** Sandy’s phone is ringing…
Jack : Good morning! This is Jack Miller from CommuFame Company. May I speak to
Sandy Thompson?
Sandy: I am Sandy Thompson
Jack : Hi, Ms Thompson! I’m calling you to give information about your bill payment.
Can I take your father’s name?
Sandy: Sure. Alex Thompson.
Jack : Ok. When is your birthday?
Sandy: It is on 21 April 2000.
Jack : Ok. Can I take your mother’s name?
Sandy: Wendy Thompson.
Jack : Can you tell me the first and last letters of your mother’s surname before marriage?
Sandy: What? Why do you need it?
Jack : It is important and I have to learn them.
Sandy: No, never! It is not right to share this information with a stranger. Also, I paid my
bill. You’re telling a lie!
*** She hangs up the phone

21. Jack _______________________________.

A) doesn’t spell his mother’s surname.
B) asks some questions to learn more about Sandy.
C) is a friend of Sandy’s mother.
D) gives all the information about himself.
*** Sandy’s phone is ringing…
Jack : Good morning! This is Jack Miller from CommuFame Company. May I speak to
Sandy Thompson?
Sandy: I am Sandy Thompson
Jack : Hi, Ms Thompson! I’m calling you to give information about your bill payment.
Can I take your father’s name?
Sandy: Sure. Alex Thompson.
Jack : Ok. When is your birthday?
Sandy: It is on 21 April 2000.
Jack : Ok. Can I take your mother’s name?
Sandy: Wendy Thompson.
Jack : Can you tell me the first and last letters of your mother’s surname before marriage?
Sandy: What? Why do you need it?
Jack : It is important and I have to learn them.
Sandy: No, never! It is not right to share this information with a stranger. Also, I paid my
bill. You’re telling a lie!
*** She hangs up the phone

21. Jack _______________________________.

A) doesn’t spell his mother’s surname.
B) asks some questions to learn more about Sandy.
C) is a friend of Sandy’s mother.
D) gives all the information about himself.
Read the memos below and answer the questions

Mum, my phone isn’t working right
now, so I am writing this memo to you. I
am going out to take my phone to the
shop, so you can’t connect me. Then I
can meet and chat with my friends at
café. I hope it’s Ok. I’ll come back home
at 5 o’clock.
Edwin, I read your memo. When I came
home, your dad called and wanted me to
go shopping with him. I guess we’ll be
back in two hours. If you feel hungry,
there is food in the fridge. Heat and eat
it. Don’t go out until we come home.
Kisses,

Edwin Your mum

22. According to the memos, ____________________________.

A) Edwin is doing shopping with his father now

B) Edwin should go out to help his parents
C) Edwin’s father is the writer of the first memo for his mother
D) Edwin’s mother has gone out for shopping
Read the memos below and answer the questions

Mum, my phone isn’t working right

now, so I am writing this memo to
you. I am going out to take my phone
to the shop, so you can’t connect me.
Then I can meet and chat with my
friends at café. I hope it’s Ok. I’ll
come back home at 5 o’clock.

Edwin

22. According to the memos, ____________________________.

A) Edwin is doing shopping with his father now

B) Edwin should go out to help his parents
C) Edwin’s fatheris the writer of the first memo for his mother
D) Edwin’s mother has gone out for shopping
Mum, my phone isn’t working right
now, so I am writing this memo to
you. I am going out to take my phone
to the shop, so you can’t connect me.
Then I can meet and chat with my
friends at café. I hope it’s Ok. I’ll
come back home at 5 o’clock.

Edwin

23. Which of the following doesn’t exist in the memos?

A) Edwin’s reason for going out

B) Edwin’s plan
C) His mother’s warnings
D) Edwin’s exact location
23. Which of the following doesn’t exist in the memos?

A) Edwin’s reason for going out

B) Edwin’s plan
C) His mother’s warnings
D) Edwin’s exact location
Staff : It is Fame Airllines. How can I help you?
Diana : Hello! I’d like to change the date of my flight, please.
Staff : Is your ticket business class or economy class, madam?
Diana : It’s economy class..
Staff : _______________________________
Diana : Oh, that’s really bad! Is there anything you can do about it?
Staff : I’m afraid, I can’t. It is the rule of our company.

24. Which of the following completes the conversation above?

A) I understand. Where is the destination of your flight?

B) Alright. Could you tell me your surname please?
C) That’s great. We can change your flight.
D) I’m sorry, we can’t make any changes for economy class tickets.
Staff : It is Fame Airllines. How can I help you?
Diana : Hello! I’d like to change the date of my flight, please.
Staff : Is your ticket business class or economy class, madam?
Diana : It’s economy class..
Staff : _______________________________
Diana : Oh, that’s really bad! Is there anything you can do about it?
Staff : I’m afraid, I can’t. It is the rule of our company.

24. Which of the following completes the conversation above?

A) I understand. Where is the destination of your flight?

B) Alright. Could you tell me your surname please?
C) That’s great. We can change your flight.
D) I’m sorry, we can’t make any changes for economy class tickets.
 Students below talk about their favourite ways of communication

My friends always I usually hang out with I usually prefer

phone me to keep in
touch, but I prefer
chatting in a café while
drinking something
together.
my friends every meeting up with my
weekend. I friends. To me,
communicate with sending messages on
them by texting a the phone is not a
message on weekdays. good way.

SAM SANDY JESSICA

25. Which of the following is suitable for all of them?

A) Face to face interaction

B) Texting messages
C) Online communication
D) Sending letters
 Students below talk about their favourite ways of communication

My friends always I usually hang out with I usually prefer

phone me to keep in
touch, but I prefer
chatting in a café while
drinking something
together.
my friends every meeting up with my
weekend. I friends. To me,
communicate with sending messages on
them by texting a the phone is not a
message on weekdays. good way.

SAM SANDY JESSICA

25. Which of the following is suitable for all of them?

A) Face to face interaction

B) Texting messages
C) Online communication
D) Sending letters
 ________________

We think communication is easy and fast today, but it

wasn’t like that in the past. People used different
methods to keep in touch with each other such as
smoke signals and messanger birds.

26. Which can be the best title for the text?

A) From Mobile Phones to Smartphones

B) Today’s Popular Ways of Communication
C) How Did People Use Smoke Signals?
D) Communication in History
27. Your aunt calls and after a short conversation with you, she wants to
speak to your mother. You will get your mother, but she is in the kitchen.
How do you tell your aunt to wait for a while on the phone?

A) Hold on a minute.
B) Pick up the phone.
C) Hang up the phone.
D) Try to call her again
27. Your aunt calls and after a short conversation with you, she wants to speak
to your mother. You will get your mother, but she is in the kitchen. How do you
tell your aunt to wait for a while on the phone?

A) Hold on a minute.
B) Pick up the phone.
C) Hang up the phone.
D) Try to call her again
28. Mike : Good afternoon. This is Mike.
Sally : Good afternoon, Mike. This is Sally.
Mike : - - - -
Sally : Hold on a moment, please. I’ll get him.

Which of the following DOES NOT complete the conversation?

A) Is Nick there?
B) Nick has gone out.
C) I want to talk to Nick.
D) May I speak to Nick?
28. Mike : Good afternoon. This is Mike.
Sally : Good afternoon, Mike. This is Sally.
Mike : - - - -
Sally : Hold on a moment, please. I’ll get him.

Which of the following DOES NOT complete the conversation?

A) Is Nick there?
B) Nick has gone out.
C) I want to talk to Nick.
D) May I speak to Nick?
29. Read the conversation and complete the sentence.

Sophie : Hello, Sophie speaking. How may I help you?

Ann : I have bought a watch online, but it has a broken glass. Sophie : I
will put you through to the customer services.
Ann : Thanks a lot.

Ann makes a phone call to - - - -.

A) make a complaint
B) learn about a bill
C) buy something
D) apologise
29. Read the conversation and complete the sentence.

Sophie : Hello, Sophie speaking. How may I help you?

Ann : I have bought a watch online, but it has a broken glass.
Sophie : I will put you through to the customer services.
Ann : Thanks a lot.

Ann makes a phone call to - - - -.

A) make a complaint
B) learn about a bill
C) buy something
D) apologise
Read the conversation below and answer the question.

The students below are talking about the reasons for using smartphones.

Mostly, I use it I usually use it

I always buy I use it to follow
to practice my to keep in
something using the news online
foreign touch with my
my smartphone. friends. every day.
language.

Jack Julia Tim Maggy

30. Which of the following IS NOT correct according to the conversation above?

A) Jack does his shopping online.

B) Julia improves her science knowledge.
C) Tim uses his smartphone for communication.
D) Maggy reads magazines and newspapers on the Net.
Read the conversation below and answer the question.

The students below are talking about the reasons for using smartphones