How to Evaluate an Organizational Development (OD) Intervention (linkedin.

com)

ORGANIZATIONAL DEVELOPMENT AND

INTERVENTIONS

By Dr. Snigdha Dash

OD interventions…

OD interventions are
purposeful actions or
initiatives designed to facilitate
organizational change.

Improve effectiveness, and

address identified issues.

Challenges within an
organization. Jan2024- AD (Quit 9to5)- Middle Class Trap (youtube.com)
OD interventions….

The rebranding of Dunkin’ Hope Foods’ commitment to well-

being

https://www.aihr.com/blog/organizational-development-examples/
Types of OD interventions

15 OD Interventions Every HR Practitioner Should Know - AIHR

Dilemma: Organizational Development Intervention for
Genpact India

 Genpact, a global professional services firm with a significant

presence in India, is facing a dilemma regarding
implementing organizational development (OD) interventions
to address emerging challenges and drive sustainable growth.

 The company recognizes the need to enhance employee

engagement, foster innovation, and adapt to changing market
dynamics.

 However, choosing the most effective intervention strategy

presents a complex dilemma:
Dilemma: Organizational Development Intervention for
Genpact India

 Traditional vs. Innovative Interventions

 Top-Down vs. Bottom-Up Approach

 Short-Term vs. Long-Term Focus

 Cultural Fit and Alignment

 Resource Allocation and ROI

 Change Management and Stakeholder Engagement

Dilemma: Organizational Development Intervention for
Genpact India

 How do we effectively identify and prioritize areas for organizational development

intervention within Genpact, considering the diverse needs and challenges across
different business units and functions?

 What strategies can we implement to ensure buy-in and support from key
stakeholders, including senior leadership, middle managers, and frontline
employees, to drive successful implementation of organizational development
initiatives?

 How can we effectively manage resistance to change and overcome barriers to

adoption, particularly in a large and complex organization like Genpact, to ensure
the successful execution of organizational development interventions?

 What metrics and indicators should we use to measure the effectiveness and impact
of organizational development interventions, track progress towards desired
outcomes, and drive continuous improvement and accountability within the
organization?
Nature of OD interventions
Holistic
Approach
Emphasis on
Leadership and Systemic
Change Perspective
Management

Participative
Flexible and
and
Adaptive
Collaborative

Long-Term Continuous
Perspective Improvement

Data-Driven
Tailored to
and Evidence-
Context
Based

Focus on
Human Factors
Planning and designing OD interventions..

A framework for participatory work environment interventions in home care – success factors and some challenges | BMC Health Services Research | Full Text (biomedcentral.com)
McKinsey’s 7-S framework

Mckinsey 7S model of change management and its application (crowjack.com)

Harrison’s model of diagnosing

Foundations in Building Strong Cultures | by Tracy Rekart | Medium

 Confrontation setting

Confrontation meeting | PPT (slideshare.net) Harvey Mackay: Confrontation can clear the air in the workplace - Orlando Business Journal (bizjournals.com)
Survey feedback

How Your Business Can Benefit From Feedback Surveys (linkedin.com)

Survey feedback steps

Design Distribute Collect Analyze

Survey Survey Responses Feedback

Interpret Generate Share Discuss

Results Insights Results Findings

Develop Evaluate
Implement Monitor
Action Effectivenes
Changes Progress
Plans s
Likert management systems

Likert's Management System (learnmanagement2.com)

Grid OD program

Managerial Grid Model of Leadership Explained (iedunote.com)

 Grid OD program

screen-shot-2015-04-01-at-19-51-49.png (437×387) (wordpress.com)

Dilemma: Grid Organizational Development Program
at Paytm

 Paytm, a leading Indian digital payments and financial services company, is

considering implementing a grid organizational development (OD) program
to enhance organizational effectiveness and adaptability.

 However, the company needs help with the implementation of this program.

 The grid OD program categorizes employees based on two dimensions:

concern for production (task orientation) and people (relationship
orientation).

 Employees are then placed on a grid, resulting in four organizational types:

Team, Eiffel Tower, Guided Missile, and Incubator. Each type has its
characteristics, strengths, and weaknesses.
Dilemma: Grid Organizational Development Program
at Paytm

 The dilemma arises because while the grid OD

program offers a structured framework for
understanding organizational dynamics and fostering
collaboration, it may also oversimplify complex
organizational human behavior and interactions.

 Additionally, implementing the program may require

significant time, resources, and cultural adaptation,
posing organizational readiness and acceptance
challenges.
Dilemma: Grid Organizational Development Program
at Paytm

 What are the core principles and components of the grid OD program, and how can
they be applied to enhance organizational effectiveness and adaptability at Paytm?

 What are the potential benefits and limitations of implementing the grid OD
program at Paytm, and how can the company leverage its strengths while mitigating
potential challenges?

 How can Paytm ensure alignment between the grid OD program and its strategic
goals, culture, and values, to maximize its impact and relevance within the
organization?

 What strategies and tactics should Paytm employ to effectively manage the change
process associated with implementing the grid OD program, ensuring buy-in,
engagement, and sustained commitment from employees at all levels?
Organizational mirroring

[PDF] Mirror Organization: Toward Establishing a Link between Representative Bureaucracy and Employee Ownership Perception | Semantic Scholar
Team building

Team building
interventions are
activities or initiatives
designed to enhance
collaboration,
communication, trust,
and cohesion among
team members
Can a Team Building Event Hurt Teamwork? | ExeQserve
Team building at Infosys

https://www.businesstoday.in/indias-coolest-workplaces/story/team-building-291233-2021-03-19
Team building interventions
 Team building process

Can a Team Building Event Hurt Teamwork? | ExeQserve

Team building and team performance

Can a Team Building Event Hurt Teamwork? | ExeQserve

Case let: Team Building at Tata Consultancy Services
(TCS)

 TCS's Innovation Lab, tasked with developing cutting-edge solutions for

clients, comprises a diverse team of software engineers, data scientists, and
designers.

 While the team members possess strong technical skills, they face
challenges in collaboration, creativity, and aligning goals and priorities.

 Initiative: The Innovation Lab leadership organized a team-building retreat

at a picturesque offsite location to address these challenges.

 The retreat aimed to foster stronger relationships, promote innovation, and

align the team around shared objectives. The following activities were
planned:
Case let: Team Building at Tata Consultancy Services
(TCS)

 Icebreaker Sessions

 Team-Building Exercises

 Workshops and Training

 Goal Setting and Visioning

 Team-Bonding Activities
Case let: Team Building at Tata Consultancy Services
(TCS)

 Do you think the TCS giant needs such kind of

team-building initiatives?

 What positive outcome do you suggest and why?

T-Group training

T-Group training, also known as sensitivity training or laboratory

training, is a form of experiential learning aimed at improving
interpersonal skills, self-awareness, and group dynamics.

Stuhlkreis - panoramio - T-groups - Wikipedia

T-Group training….
Experiential Learning
Focus on Interpersonal Skills
Unstructured Format
Exploration of Feelings and Reactions
Feedback and Reflection
Safe and Supportive Environment
Application to Real-world Contexts
Facilitator Role
Diversity and Inclusion
Continuous Learning and Development
Thank You